14IP

EVA is now Xivea AI Hospitality!

Evolution Voice Agent (EVA) has a new name: Xivea AI Hospitality.

The name is changing. The hospitality focus isn't.

Existing EVA customers will continue to use the same technology and work with the same team, now as part of the broader Xivea AI portfolio from 14IP.

Xivea AI Hospitality helps hotels answer and route guest calls, handle common guest requests 24/7, reduce repetitive front desk work, and give hotel teams more time to focus on the guests in front of them.

Over the coming weeks, customers and partners will begin seeing the Xivea AI Hospitality name across our dashboard, quotes, invoices, documentation, and other communications.

EVA is becoming Xivea AI Hospitality. Same hospitality expertise, with a name built for where we're taking AI next.

Learn more: https://zurl.co/MWatB

We're delighted to be implementing our Hotel Contact Centre Solution at Mövenpick Hotel & Residences Kvarner Bay, giving the team a smarter way to manage guest enquiries across multiple communication channels.

By bringing calls, emails and digital conversations into one intuitive platform, hotel teams can respond more efficiently, improve service levels, and deliver the seamless experience today's guests expect.

Learn more about 14IP's Hotel Contact Centre Solution: https://zurl.co/RZ1cj

Whilst a lot of hotels are moving to cloud communications, many properties are still hesistant.

Whether that be cost, reliability concerns are a fear of loosing control over your communications, we're here to debunk some of the myths about moving to cloud communications.

Find out more about cloud communications from 14IP : https://zurl.co/6RObF

This is one of the biggest mistake hotels make when choosing a new phone system👇

They start by choosing the technology instead of thinking about what the hotel needs.

A hotel communications platform does more than just make calls. It supports reception, housekeeping, maintenance, guest services, emergency communications, PMS integrations, and future AI automation.

Whether cloud, on-premises, or hybrid is the right choice depends on your property, your portfolio, and your long-term goals.

Start with your business requirements and the right technology will follow.

Read our latest blog to help find the right communications platform for your hotel : https://zurl.co/jOfJa

We're pleased to be delivering a new PBX and infrastructure cabling at The Historic Powhatan, providing the foundation for reliable, high-performance communications across the property.

A strong communications infrastructure is essential to hotel operations. From front desk teams to guest services, the right technology helps keep everything connected while supporting a seamless guest experience.

Learn more about how 14ip can help enhance your hotel communications: https://zurl.co/BGBCr

Your hotel relies on SIP trunks more than you might think.

Reception, Guest rooms, Reservations, Contact centers, AI virtual agents and even emergency communications.

Behind almost every call across your hotel is the same critical connection, if that connection fails, it has impacts across the entire property.

Our latest blog looks at everything relying on your hotel’s SIP trunks and why choosing the right provider matters.

🔗 Read the full blog: https://zurl.co/TMOqN

Hospitality AI is most powerful when it works with the systems your hotel already relies on.

By integrating with platforms like SevenRooms, OpenTable, Knowcross and HotSOS, EVA can do more than answer calls. It can check restaurant availability, manage bookings, log guest requests, access housekeeping information and much more.

Fewer manual tasks. Faster guest service. A more connected hotel.

Discover how EVA integrations help deliver a smarter guest experience.

We're delighted to be deploying Evolution Voice at Fairmont Palliser, helping the hotel modernise its communications with a reliable, scalable cloud voice platform.

With enterprise-grade telephony, advanced call handling, mobility, and the flexibility to support both guests and staff, Evolution Voice is built to meet the demands of today's hospitality industry.

Learn more about Evolution Voice: https://zurl.co/6364v

Introducing our newest member of the customer success team, Dawn Stanley. Here's what Dawn had to say about joining 14IP:

''I am delighted to have joined the Customer Success Team at 14IP as a Customer Success Manager.

With over 30 years in the telecommunications industry, including 15 years in Account Management, I've had the privilege of supporting Global, Corporate, and SME customers across a wide range of sectors. Throughout my career, I've always been passionate about building strong relationships, understanding customer needs, and helping organisations achieve the best outcomes from their technology investments.

What attracted me to 14IP is its commitment to delivering exceptional customer experiences and long-term partnerships. I'm excited to work alongside a talented team that shares the same customer-first mindset, helping hospitality and enterprise customers maximise the value of the solutions we provide.

Outside of work, I am a people person who enjoys spending time with family and friends, discovering new restaurants and fine dining experiences, and exploring my creative side through ceramics, something I've been passionate about for more than five years. I love cooking, and trying new recipes, a cookbook would be a great gift for me. I also enjoy attending beer festivals as a proud CAMRA member, and for something a little different, I have a keen interest in the paranormal and enjoy the occasional ghost hunt!

I'm looking forward to this new chapter, meeting our customers, and contributing to the continued success and growth of 14IP.''

Welcome to the team Dawn!

Hospitality isn't one size fits all, every hotel is different.

A branded city-centre property has different operational requirements from a luxury country house hotel. A management company overseeing dozens of properties faces different challenges from an independently owned boutique hotel.

That’s why, following the merger of 14IP and ClearlyIP, our hospitality communications portfolio has expanded to include ComXchange, a modern on-premises IP PBX designed for hotels that prefer to keep communications infrastructure on site.

Rather than replacing our cloud offering, ComXchange complements it by giving hotels more choice.

Learn more about ComXchange in our recent blog: https://zurl.co/G7gUp