Consulta

Which enjoys the highest number of promoters who actively recommend the brand to others? .

How a is handled and resolved for a customer is a crucial part of retaining and even growing . Read more on Complaints Incidence and who pulls out all the stops to resolve them.

Two years into the pandemic and it is clear that any excuses given for delivering a lousy due to the impact of COVID-19 on operations and customer service are moot. This is very clear in the fact that Customer Expectations scores overall are at their highest across most industries covered by the .

In the latest SA-csi for Life Insurance, the research shows that there is a commensurate increase in brand and scores for those who show high levels of , who have upped their game when it comes to complaints resolution as well as actively finding ways to reduce the incidence of repeat complaints.

https://omny.fm/shows/power-business/key-findings-of-the-2021-south-african-customer-sa

Key findings of the 2021 South African Customer Satisfaction Index - POWER Business - Omny.fm Sifiso Skenjana was in conversation with Abigail Boikhutso - Consulta, Group CEO and Nomthandazo Malevu - Consulta, Group Head of Marketing Operations on Key findings of the 2021 South African Customer Satisfaction Index.

There is a significant upward trend of across the industry, increasing from 82.0 in 2020 to 84.5 in 2021. .

The Customer Expectations score for the industry is at the highest it has ever been since the start of the – at 84,5.

The SA-csi surveyed almost 2100 customers of SA’s largest life insurers by market share during the last quarter of 2021. So how satisfied are they? .

To all our loyal Community members, 𝐭𝐡𝐚𝐧𝐤 𝐲𝐨𝐮!! and Happy Human Rights Day .

The benchmark measurement for provides important insights into the levels of customer satisfaction of South Africa's major .

The latest for conducted by , reveals how satisfied customers are with their life insurers over the last year.

To access the survey, please click on the following link:
http://ow.ly/pqfN50GWuPK