Remarkable
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We help our clients keep their clients through a systematic yet personal approach to building relationships and showing appreciation. You can be remarkable!
Helping businesses build remarkable relationships for lifetime customers and endless referrals.
12/22/2023
Yep, it’s that time again: for New Year’s resolutions. And about a month from now, somewhere between 40% and 80% of those resolutions will be broken.
It’s not your fault. You’ve been taught that just making a resolution is enough – but it’s not.
You must set the right goal. You must believe that you are the kind of person that will accomplish that goal. You must know the steps, the roadmap, to reach your goal. Consistent, appropriate action is required. And encouragement from a supportive tribe/community will make all the difference.
There’s a place where you can find all of that. Registration for our fourth Your Best Year Ever masterclass is now open: let me know you’re in or want to be.
“While your promotional team is out there making noise to get you new customers, you’d be much better off turning your existing customers into repeat customers and ambassadors.”
– Seth Godin
Let me help you do that.
05/05/2022
Some great advice here — not just for startups, but for any solopreneur or small business owner who wants to provide a remarkable customer experience.
Don’t miss the anecdote about sending a personal thank you card.
Do Things that Don't Scale July 2013One of the most common types of advice we give at Y Combinator is to do things that don't scale. A lot of would-be founders believe that startups either take off or don't. You build something, make it available, and if you've made a better mousetrap, people beat a path to your door as promi...
One study showed that 68% of customers who leave a business do so because of perceived indifference on the part of the business. Complacency kills.
Your existing customers will buy more, buy more often, and refer more buying customers when you show appreciation for them. Actions like a warm phone call, an unexpected personal text message, or a birthday card are far more powerful than a “24-hour customer appreciation sale.”
11/08/2021
Inbox Zero: Good.
Mailbox Zero: Not so much.
Make a difference in someone’s life today with a thank you or other encouraging card.
11/01/2021
I am grateful for you, my followers. ❤️
It's time to give thanks. November is often known as gratitude month - an entire month where you go out of your way to express gratitude for everything. If you are doing this this year, don't forget to send cards of appreciation out. It makes a huge impact and means to much when gratitude is expressed.
Create by tomorrow for delivery by Halloween!
07/25/2021
Do it now, before it’s too late.
Share what's on your heart. All the things you've been meaning to say, say them in a card. It makes an impact when you reach out in kindness and express feelings of love and gratitude. Make someone smile and send them a card. You will be glad you did.
05/20/2021
Father’s Day is quickly approaching, so get your cards queued up now — along with the brownies! I mean, what dad (hint, hint) doesn’t like brownies?
Oh, man - a perfect reason to have a cookie today! We sure love our chocolate chip cookies in our gift store and adding them to a heartfelt card is so much fun. Head on over to the website and add some chocolate chip cookies to your next card!
05/11/2021
Yes, you can hire someone to make you a connections rockstar!
05/07/2021
Put this on your calendar! More information to follow.
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