TruVideo

Maintenance teams don’t need more tools.

They need:
✔ Faster visibility
✔ Better coordination
✔ Less back-and-forth

That’s what happens when video becomes part of the workflow.

Last week, TruVideo joined fixed ops leaders and dealership operators at Ted Ings’ Fixed Ops Roundtable Pop-Up at The Niello Company in Sacramento.

The event created space for meaningful conversations around what’s changing in service, how teams are improving the customer experience, and where dealership operations are headed next.

Thank you to the Fixed Ops Roundtable team and The Niello Company for bringing the industry together.

AI is becoming a practical tool inside service departments. It helps teams create clearer inspection videos, respond faster to customers, identify frustration sooner, and make communication more accessible with translations and subtitles.

The result is a smoother service experience for advisors, technicians, and customers.

Read the blog to learn how AI is changing automotive service departments: https://hubs.la/Q04kkLF20

Insurance carriers are facing a difficult reality:
Claims volumes continue to rise, experienced adjusters are hard to replace and customer expectations for speed have never been higher.

The traditional answer has been to hire more people.

The better answer may be to give adjusters better information.

Verified video allows desk adjusters to assess damage remotely, make faster decisions, reduce fraud exposure and handle more claims without sacrificing accuracy.

It's not just a technology upgrade. It's a new operating model for claims organizations looking to scale efficiently.

In this article, we explore how video verification is helping redefine claims capacity and transforming the role of the modern desk adjuster.

The Desk Adjuster Revolution: How Video Verification Is Redefining Claims Capacity To an outsider, the job of desk adjuster seems like a pretty cushy gig. You do everything you need to do from the comfort of your home or corporate office.

Can a photo tell the whole story when it comes to aircraft maintenance?

Increasingly, MROs are turning to high-resolution video to improve diagnostics, speed repairs and reduce downtime.

Learn why in our latest blog:

Beyond Photos: Why High-Resolution Video Is Critical for Aircraft Anomaly Detection Discover why high-resolution video is transforming aircraft anomaly detection, reducing AOG time, improving MRO diagnostics and enabling faster maintenance decisions across aviation operations.

🛩️ Why Fly-Along Inspections Still Exist in 2026

We're still flying specialists hundreds of miles to inspect issues that could be diagnosed remotely.

The answer isn't technology limitations, that's been solved. It's workflow inertia.

When a pilot reports "unusual vibration" or "possible corrosion," we default to physical inspection because text and static photos don't provide the context needed for confident remote diagnosis.

What if the default could change?

Discover how: Download "Reducing AOG Time: The Visual Operations Imperative" to see how MROs are eliminating costly fly-along inspections. https://hubs.la/Q04kzcHP0

🔎 The Inspection Gap 🔍

Agent photos capture only what's visible during brief inspections, often weeks before coverage actually begins.

These inspections miss concealed damage. They fail to document vehicle undercarriages or building interiors. They create gaps between inspection and coverage start dates that fraudsters exploit.

Third-party inspections add cost and complexity. Many policies don't justify the expense. And even when inspections occur, they're moment-in-time snapshots that may miss emerging issues.

The gap between inspection and coverage is where fraud lives.

Close the gap: Our white paper reveals how verified media documentation eliminates the inspection-to-coverage vulnerability.

Download Now: https://hubs.la/Q04kD7nn0

When an aircraft issue is reported, every minute matters.

While photos have long been used to document maintenance findings and damage, they don't always tell the complete story. High-resolution video provides more context, greater detail and a clearer picture of what's actually happening.

That means faster diagnostics, better collaboration with remote experts, improved documentation and, ultimately, less downtime for aircraft.

Our latest article explores why video is quickly becoming an essential tool for modern aviation maintenance operations.

Check it out and let us know what you think:

Beyond Photos: Why High-Resolution Video Is Critical for Capturing Aircraft Anomalies The average aircraft has anywhere between 3 million and 6 million parts. Roughly half of those are screws, bolts and fasteners.

We’re heading to NACAT’s 2026 Automotive Educators Conference!

Stop by Table 30 to learn about TruVideo’s Education Program for Schools, offering eligible high schools, vocational schools, and colleges access to video inspection software at no cost.

We’ll show how instructors can bring real-world video inspections, customer communication, and modern service department workflows into the classroom.

See you in Sacramento June 15–18.

Learn more: https://hubs.la/Q04kkyyM0

Claims organizations are under pressure from every direction: rising claim volumes, staffing challenges, fraud, customer expectations and pressure to control LAE.

The question isn't whether adjusters are working hard enough.

It's whether they have the information they need to make faster, more accurate decisions.

Verified video documentation is helping carriers expand claims capacity, improve claim quality, strengthen fraud detection, and reduce cycle times, all without adding more field resources.

Our latest blog explores how video verification is transforming modern claims operations.

Read it here 👉

The Desk Adjuster Revolution: How Video Verification is Expanding Claims Capacity Discover how video verification is transforming desk adjusting by improving claims capacity, accelerating claim resolution, reducing fraud and enabling more accurate insurance decisions.