Waterloo Fiber

Today, we had the honor of serving as co-award sponsors alongside Dupaco Community Credit Union for this year’s MercyOne “Heroes Among Us” event.

This year was especially meaningful for our team, as Loretta, the daughter of our colleague Ross Horbach, was recognized as the Youth Award recipient. Loretta earned this honor for her quick and decisive response to a fire that broke out at a neighboring home.

Loretta, on behalf of your Dad and the entire Waterloo Fiber team, we are incredibly proud and honored to have presented this award to you. Your actions are a true example of courage and community spirit.

Hey Waterloo! We heard you like free internet. At Waterloo Fiber, we love giving you free internet!

Introducing our brand-new Referral Program! You can earn free internet credits just for referring new customers that activate service. It’s easy, and the best part? There’s NO limit as to how many people you can refer!

How it works:
- You, as the referring customer, must have an active account with current Waterloo Fiber service.
- You’ll tell your friend, family member, coworker, etc. to sign up for Waterloo Fiber service. Make sure they have your first and last name or address to give to our customer support team.
- Once the referred customer gets installed and service is activated, you’ll receive a free internet credit for the next billing cycle on your account!

It’s really that easy! Referral credits can be earned alongside our new customer 2 month free internet promotion, which means you could earn MONTHS of free internet.

Can’t get Waterloo Fiber internet service quite yet? Not to worry! Our referral program will be sticking around. When your area opens for service, you’ll be able to start referring others as soon as your service is activated!

Want to find out more? Head to https://waterloofiber.com/referral-program/ for full details, or give us a call at (319) 291-0175. Start referring today!

We've heard your requests, and we are happy to share that we finally have an availability map on our website! This will show you where service is currently available single-family residential homes, and will continue to be updated as more areas open for service. Thank you for your patience, Waterloo!

https://waterloofiber.com/fiber-internet-availability/

As always, don't hesitate to call our local support team if you have any questions! (319) 291-0175

Well, Phil may have seen his shadow today, but that doesn't mean our progress stops! We're still working hard behind the scenes to bring fiber internet to Waterloo 💪 Winter may slow things down, but it won't stop us!

Check availability at https://mywaterloofiber.camvio.cloud/guest-order and sign up today!

Check out this awesome review from Kuhn Chiropractic PC! Thank you, Waterloo!

🎉 MORE AREAS OPEN FOR SERVICE 🎉

We're happy to share that Waterloo Fiber internet service is now available in more areas! If you have a residential home in the orange areas on the map, Waterloo Fiber service is available to you.

For information about MDU's (multi-dwelling units), check out this post: https://www.facebook.com/share/p/1G1xcuccKW/

As we get ready to wrap up the first month of 2026, we'll continue working to bring access to fast fiber internet to Waterloo!

As always, if you have any questions about service availability, our customer portal, or would like to know more about our fiber internet options, give our local support team a call at 319-291-0175!

Fast, reliable, & local. It's what we do!

Our office will be closed on Monday, January 19th, in observance of Martin Luther King Jr. Day.

“No work is insignificant. All labor that uplifts humanity has dignity and importance and should be undertaken with painstaking excellence.” - Martin Luther King Jr

Imagine: You're relaxing at home, watching your favorite cat videos, when all of the sudden - NO INTERNET CONNECTION. Now your cat videos are stuck on buffering and you sit in silence.

But wait! You don't have to worry. You chose to rent our router, which means that you can give our Help Desk a call, and they can diagnose the issue and get you back up and running in no time. Problem solved. Cat videos (and joy) restored.

When our CSRs ask you if you'd like to choose our router, ensure your peace of mind by saying yes! Wondering what benefits you'll get? Read our newest blog: https://waterloofiber.com/blog/why-waterloo-fibers-provided-router-makes-all-the-difference/