Learning Dynamics

Meet Gloria Becker

Gloria Pritchard-Becker is a Senior Learning Consultant with Learning Dynamics. She specializes in designing and delivering training programs for financial services firms on such topics as leadership, communication, customer service, supervision, conflict management, and team building.

Prior to joining Learning Dynamics, Gloria was the Program Director for the American Bankers Association’s National School of Banking program, where she was a mentor to hundreds of bankers. She also created a number of banking schools such as the Seminar for Presidents and the Directors’ Forum.

𝟳 𝗦𝘁𝗲𝗽𝘀 𝘁𝗼 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗲 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝗹 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲

1. Create a culture of service
2. Ensure all employees understand their roles and responsibilities
3. Set clear performance goals
4. Develop clear service standards
5. Develop standard processes and procedures
6. Train employees
7. Recognize employees who provide stellar internal service

Kudos to our client the Baltimore Ravens for reinforcing the importance of a fair and respectful work environment. Our Senior Consultant Reid Bowman recently facilitated a customized session of our award-winning "Common Decency" program for a large group of their employees.

The Importance of Accountability

Employ the following steps to ensure employees are on the right track to achieving goals with a system of accountability.

1. Help employees understand that the work they do contributes to the organization’s overall success through the attainment of personal, departmental and, ultimately, organizational goals.

2. Together with each employee, develop SMART goals.

3. Ensure that you have some type of reporting mechanism in place that enables you to monitor each employee’s progress against their goals.

4. Be the role model for your employees. Holding yourself accountable will show your employees that you practice what you preach.

When employees see that you systematically approach goal setting and monitoring as a process of accountability, you also build an environment of trust and respect.

At Learning Dynamics, we practice what we preach. Here are photos from our recent annual consultants meeting. It was a day of sharing of best practices, team building, and fun.

Over the years, we have found that communication is one of the most important skills for leaders. Our popular "Leadership Communication" workshop provides practical strategies and tools.

Leaders who stand out often have strong executive presence. They have the “it” factor that can lead to their success. They demonstrate confidence yet are not over-confident. They also tend to be emotionally intelligence. Our popular “Executive Presence” webinar or workshop provides strategies on how one can enhance their executive presence.

Consultant Spotlight: Vice President, Calvin Morgan.

For nearly 30 years, our Calvin Morgan has facilitated training programs for clients in just about every industry. He has facilitated our award-winning “Common Decency” (Managing Fairly and Legally) program more than anyone. Calvin has also presented many workshops on customer service, supervision, conflict management, and presentation skills. Calvin is a member of the Toastmaster’s Hall of Fame.

More on Calvin here: https://www.learningdynamics.com/calvinmorgan.htm

We continue to see organizations utilizing a hybrid workforce. In doing so, it’s important that managers modify their approach to supervising staff. Our popular “Managing a Hybrid Workforce” webinar provides valuable information for managers to put to use immediately.

In today’s competitive environment, excellent customer service can be a difference maker. Unfortunately, some organizations implement processes and procedures that impede their service. Make stellar service part of your culture by implementing skills-based training. Our popular “Exceeding Customer Expectations” program has been implemented in many industries.

https://www.learningdynamics.com/training-exceeding-customer-expectations.htm

Reponsive HTML Template - Learningdynamics Organizations that win in today's highly competitive marketplace know the importance of exceeding their customers' expectations and providing superior customer service. This workshop is aligned with the organization's mission and service standards are customized to meet the needs of the department a...

Our Vice President, Patty Franco, recently facilitated a Team Building session for one of our manufacturing clients.

We continue to see the key role that Emotional Intelligence (EI) plays with effective leaders. Conversely, the lack of EI is almost always a derailer for leaders. Our engaging EI workshops continue to be popular.

https://tinyurl.com/22fkhazz