Call Center Power

We can’t wait to be part of this year's !

Will we see you there? Come visit us at booth #1324 or reach out to make plans to connect there.

Dates: 6/3-6/6
Location: Las Vegas, NV
Venue: Ceasars Forum
Booth: #1324
Reach out to meet with us there: https://callcenterpower.com/call-center-cost-proposal/

This Memorial Day, we honor and remember the brave men and women who sacrificed their lives in service to our country. May their courage be remembered forever. We also honor our veterans and active-duty service members. We are thankful for your service. 🇺🇸

Not a podcast person? No worries! Check out our latest blog post, a recap of our latest podcast where we dive deep into the transformative impact of AI on customer satisfaction and contact center operations. Learn from industry experts Jackie Gaudioso-Petrilli and Joe Hohmann of Success KPI as they share valuable insights and real-world examples.

🎧 Listen to the full podcast episode for more in-depth discussions!

🌟 Don’t miss out! Join us at the CCW event from June 3-6. Visit Call Center Power’s booth and schedule a meeting ahead of time to explore how we can help you harness AI for superior customer experiences.

👉 Read the Blog Post: https://callcenterpower.com/harnessing-ai-for-transformative-customer-experiences/
👉 Meet us at CCW: (booth #1324!)

🚀🎙️ The “AI Arms Race” is Here! Is Your Contact Center in the RACE?

We are thrilled to present our latest podcast episode featuring two incredible guests from the SuccessKPI team, Jackie Gaudioso-Petrilli and Joseph Hohmann.

In this episode, we dive deep into the impact AI is having on customer experience, common pitfalls companies face when adding AI capabilities, and the critical importance of a deliberate AI approach. We also draw parallels between the current AI frenzy and the internet boom, highlighting lessons learned and strategies for success.

Tune in to hear our insightful discussion and learn why being intentional with AI implementation is crucial for meeting the needs of both customers and employees.

🎧 Listen now to stay ahead in the AI arms race: https://callcenterpower.com/podcast/

Call Center Corner Podcast Latest Episode About the episode In our latest podcast, we had the opportunity to chat with two very special folks to the […]

Went to the Telarus Holiday Party tonight here in Plano. Great time. Met some awesome partners and new friends.

Great time at the Telarus Holiday Party tonight. Met a ton of great partners. Thank you Telarus.

https://www.linkedin.com/posts/bredden1102_ctg-discounts-for-call-contact-center-expo-activity-6871582009504874496-QozG

Brian Redden on LinkedIn: CTG Discounts for Call & Contact Center Expo If you're a provider of contact center/customer engagement solutions, you don't want to miss out on exhibiting, speaking or sponsoring at the Call & Contact...

To continue meeting key performance indicators, maintain service levels, and absorb additional volume, contact center operations managers should consider the following:
- Use tools like prepopulating customer info or offering customer callbacks from agents to increase efficiency
- Evaluate process changes and route calls to the most skilled agents available
- Implement intuitive self-service options
- Make technological upgrades like chatbots, which are effective for customer resolution

Want more tips? Call us for a free consultation on how Call Center Power can help your organization streamline for additional cost savings.
https://lnkd.in/dMeWVMky

Call Center Power - Unleash the Power of Your Contact Center Build, manage, and scale your center of excellence with Call Center Power's vetted partners, experienced staff, and proven expertise.

Basic request for proposal (RFP) questions are used to sort out the disastrous and horrible. Before hiring based on basic questions, it’s necessary to dig deeper. After all, a contact center operates on behalf of your business, interacting with your customers directly.

Here are some questions to ask your Contact Center Outsourcing Vendor:
- How will you respond to threats?
- How can you contribute to opportunities for growth?
- What types of services do you offer?
- Do you offer employee training and coaching?
- What differentiates you from other contact center outsourcing options?
- How big is your team?

Check out this blog for a deeper dive into how and why you should ask these questions:
https://lnkd.in/dmp96y2G

Questions for Your Contact Center Outsourcing Vendor Disaster can come in many forms when your business is using a contact center outsourcing vendor. Downturns in economy threaten call centers as budgets are..

This year's Channel Partners conference has been great. Met a bunch of potential new partners and made some new friends. Good stuff.

Call Center Power is a professional services firm that builds, manages, scales and outsources call centers of excellence by leveraging vetted partners, experienced staff, and proven expertise.

Having spent more than three decades building and managing contact centers, Call Center Power has built a global network of vetted outsource partners. Using Call Center Power to connect with an outsource partner is an easy way to get the information you need without the hassle of the search. Minimize the risk. Maximize the results.

Led by a team with over 30 years of experience, Call Center Power has assembled an elite group of contact center experts, ready to jump into any challenge. Their diverse expertise and experience covers every functional element of the contact center space. Training, technology, workforce management, quality, operations and so much more. Call Center Power can help with any problem in your call center.

Call Center Power is a leading resource for a wide array of contact center technology solutions ranging from automation solutions, OMNI channel enablement, telephony infrastructure and more. Call Center Power has access to more than 200 premise and cloud-based, call center technology providers; giving its clients the “inside track” to the most effective & affordable solutions in the industry.

Call Center Power updated their phone number.