Roto-Rooter

You know what they say about big hands? They can handle even bigger plumbing problems.

A quarter century after September 11, 2001, the rebuilt World Trade Center reminds us that the American spirit cannot be broken. We remember, we honor, and we continue to move forward together.

Labor Day, the perfect day for a cookout…not a clog.

24/7 means we always answer that ‘you up?’ call.

After a customer’s wife accidentally dropped her wedding ring down a toilet at a dental office, Mason arrived to find that the ring had traveled about 25 feet down the drain. The ring, purchased in 1991, carried 33 years of memories and priceless sentimental value.

For more than four hours, Mason tried every method he could think of to retrieve it, including a cable, magnet and sewer camera. Finally, in one last attempt from the exterior cleanout just before the line entered the city main, he used a shop vacuum and successfully recovered the ring.

This was more than recovering a ring. It was about refusing to give up on something that meant everything to a customer.

Great work, Mason, for showing what persistence and exceptional customer care look like! 👏🔧