Contact Center Compliance

“Revoke All” is no longer all or nothing.

The FCC's new TCPA consent-revocation rules give consumers more control over which communications they stop receiving, while giving organizations more flexibility in how they honor those choices.

It's a change that outbound teams need to understand before adjusting their processes.

Here's what changed, what it means, and what to review next:

The FCC's New TCPA Revocation Rules: Working Together to Protect Consumer Choice The FCC has finalized new TCPA consent revocation rules, giving consumers more control over which calls and texts they stop and organizations clearer options for honoring those choices.

Q4 plans tend to focus on the upside.

More opportunities. More conversations. More chances to finish the year strong.

But more outbound activity also means more contacts moving through the rules, systems and decisions that determine who gets contacted, when and how.

That’s where preparation really matters.

Once Q4 campaigns are running, it’s a difficult time to discover that something supporting them wasn’t ready for the added volume.

Now is the time to find out.

Don’t let a compliance gap torch your Q4 upside. Double-check your compliance before the Q4 push gets underway. > https://hubs.li/Q04yPzFJ0

Pennsylvania is drawing clearer lines around outbound outreach.
Beginning October 18, businesses calling or texting into the state will have new requirements to account for under SB 992.

The changes touch several parts of outbound outreach, but understanding what changed is only part of the work. The bigger question is what those changes mean for the campaigns your team is actually running.

We broke down SB 992 and what outbound teams should review before October 18.

Read the update:

Pennsylvania SB 992 Takes Effect October 18: What Outbound Teams Should Review Now Pennsylvania’s telemarketing rules are changing. Here’s what outbound teams should know about new requirements for texts, consent, calling hours, opt-outs and more.

We’re going live in two hours.

At 11 AM PDT / 2 PM EDT today, Tammy Glover Fowler and Kellie Bubeck will break down what’s changing and what it means for outbound teams in practice.

We’ll get into the FCC’s latest proposals, including the proposed “Revoke All” option, along with:
• Texts, consent, and opt-out handling
• State-level requirements affecting outbound campaigns
• AI and the current compliance landscape
• The Robocall Mitigation Database and what callers should know
• Practical considerations as requirements continue to change

This is your final reminder to register and join us live. Bring your questions for Tammy and Kellie.

Registration is free, and the replay will be sent to registrants only.

🔗 Save your seat: https://hubs.li/Q04xYv2v0

Another TCPA consent development is giving outbound teams something new to account for.

The FCC’s latest action on consent revocation and opt-outs adds another development to an already busy year for outbound compliance.

We’ll cover what changed and what it could mean for callers during our Outbound Compliance Update on Tuesday, September 22, along with other developments involving state law, texts, AI and the Robocall Mitigation Database.

Join Tammy Glover Fowler and Kellie Bubeck as they break down what outbound teams should have on their radar and answer your compliance questions.

📅 Tuesday, September 22
⏰ 11 AM PT / 2 PM ET

Save your seat → https://hubs.li/Q04xMw6q0

There are few things scarier than calling on a restricted date. 🎃
Before your October campaigns get underway, make sure your calling schedules account for state and regional restricted calling dates.
We've published the October 2026 Restricted Call Dates so your team can plan ahead and avoid an unnecessary compliance scare.
👉 View the October Restricted Call Dates: https://hubs.li/Q04xhy1l0

There’s a lot happening in outbound compliance right now.
Courts are split on how the TCPA applies to texts. States continue to introduce their own requirements. AI voice calls are raising new consent and disclosure questions, and the FCC is considering changes involving KYUP and the Robocall Mitigation Database.
On September 22, Tammy Glover Fowler and Kellie Bubeck will cover these developments together for a practical discussion of what they could mean for businesses managing outbound calling and texting programs.
Join us for a clearer look at where requirements stand, what remains unsettled and what your team may need to review.
If outbound outreach is part of your business, this is a conversation worth joining.
Register here: https://bit.ly/4gJxIGj

Are your outbound calling schedules ready for September? 🗓️✔️
Don't let state or regional holiday calling bans catch your team off guard! Here are the key restricted calling dates for September 2026.
🔗https://bit.ly/4gCLiMN
Stay ahead of regulatory updates and keep your campaigns compliant.

The California Delete Act deadline is officially 72 HOURS away.
If your business operates as a data broker or utilizes lead generation data in California, the clock has run out. On August 1st, 2026, the game changes substantially.

From the new DROP platform requirements to the terrifying $10M+ per day penalty risk for missed deletions—are you truly prepared for what starts this Saturday?

Don't let complacency turn into a massive liability. Get a final, comprehensive reality check on exactly what is required.
Read the full breakdown on our website
https://hubs.li/Q04rgXks0

Do you know your company’s FTC Subscription Account Number (SAN)? 🤔

If the answer is "our vendor handles that," your business could be facing significant DNC violation risks.

Here’s why:
1️⃣ The FTC requires the entity behind the campaign to maintain its own SAN.
2️⃣ DNC registry access must be directly tied and attributed to your business.
3️⃣ "Pre-scrubbed" third-party lead lists do not excuse you from holding a SAN.
We broke down everything you need to know about getting a SAN, understanding exemptions, and avoiding false compliance.
📖 Check out the full article here:

What Businesses Need to Know About SANs Before Making Telemarketing Calls Relying on a vendor's SAN can leave you open to massive DNC violations. Discover why your company must hold its own SAN and how to properly set it up.