WFG National Title - Santa Rosa, CA

Your client gets an email late in the afternoon.
Closing is tomorrow. The message says the wiring instructions have changed and the funds need to be sent immediately to avoid a delay.

What would they do?

That’s the moment that matters.
Research reported by the American Land Title Association found one in four buyers surveyed had been targeted by wire fraud, with growing threats from impersonation schemes and AI-enabled scams. Real estate professionals spend months helping clients find the right home, negotiate the contract and make it to closing. Helping them recognize a fraudulent request can be just as important.
Talk about wire fraud before closing week. Establish how important information will be communicated. Give clients permission to question anything unexpected.
An informed client is a harder target.

SOURCE: American Land Title Association, “Study Finds One in Four Buyers Targeted by Wire Fraud,” March 10, 2026, reporting CertifID research. https://hubs.la/Q04yQbR-0

$275.1 Million | A number that large is difficult to comprehend.

A number that large is difficult to comprehend.
Until you remember what it’s made of.
Down payments someone spent years saving.
Equity from a home someone spent decades building.
Money intended for a family’s next chapter.

In 2025, the FBI recorded 12,368 real estate fraud complaints and $275.1 million in reported losses.

Behind every one of those numbers is a person. That’s why cybersecurity in real estate isn’t simply an IT issue. It’s a responsibility shared by everyone entrusted with a transaction.

At WFG, protecting the experience means protecting what matters most within it: people.

SOURCE: FBI Internet Crime Complaint Center (IC3), 2025 Annual Report, pp. 7–8 and 25. Real Estate: 12,368 complaints; $275,110,419 in reported losses.
https://hubs.la/Q04yQ9xC0

There’s nothing more rewarding than earning the trust of the people we work alongside every day.

When a client takes the time to share their experience, it reminds us why clear communication, consistency, and care matter so much. We’re grateful for the kind words and even more grateful for the opportunity to be part of every transaction.

25 years later, we remember those we lost, honor the brave first responders, and recognize the strength and resilience that emerged in the face of tragedy.

Happy Labor Day!

Our offices will be closed Monday, September 7th. We're taking a moment to celebrate the hard work and dedication that keep everything moving. We look forward to serving you again Tuesday.

We can't calm a buyer's cold feet, convince a seller that their popcorn ceiling is "vintage charm," or guarantee a smooth commute. But untangling title history, simplifying paperwork, and providing a team that actually answers the phone? That's what we do every day.

What can real estate and mortgage professionals control in a market defined by uncertainty? More than they may think.

In WFG’s Q3 2026 Industry Perspective, WFG Founder and Chairman Patrick F. Stone and economist Dr. Bill Conerly join host Ken Perry of The Knowledge Coop for a candid conversation about the forces shaping the economy, housing, mortgage lending, title, and commercial real estate.

They explore:
• Why the economy continues to hold steady despite persistent uncertainty
• What is keeping mortgage rates elevated, and what could bring them down
• Why housing conditions vary significantly by market and price range
• How real estate professionals can compete through expertise, collaboration, and efficiency
• Where commercial real estate is gaining momentum
• How AI is transforming productivity, customer experience, and fraud risk

Pat’s advice for navigating today’s environment is clear: “Know what you control. Focus on what you control.”

Watch the full Q3 2026 WFG Industry Perspective: https://www.youtube.com/watch?v=Y3GBd1JZ-_M&t=7s

WFG’s Industry Perspective Q3 2026: Housing, Mortgage Rates, AI, and What Comes Next The economy is holding steady, but uncertainty continues to influen...

5.0 star review received on Experience.com for Lauren Kelsay by Veronica G

New ★★★★★ 5 Star Experience.com Review by Veronica G Click to see all 218 reviews of Lauren Kelsay, Escrow Officer

5.0 star review received on Experience.com for Lauren Kelsay by Cheryl H - Lauren Kelsay, Escrow Officer for WFG National Title, and her staff were very professional, responsive and knowledgeable in processing my home sale. WFG staff were always available to answer any questions and provided detailed explanations of each step, giving me complete confidence of having a trouble free closing. I wouldn't hesitate to recommend WFG National Title to anyone needing an Escrow company for their home sale.

New ★★★★★ 5 Star Experience.com Review by Cheryl H Click to see all 218 reviews of Lauren Kelsay, Escrow Officer

👉We love Fallon Vallejo, Escrow Officer in Northern California. 😍 She is one of a kind and cares deeply about what she does and the service she provides. You can see that our clients love her too!! 🙏😃 Thank you Dez for the outstanding review! Fallon looks forward to serving you and your clients again very soon.

Culture cannot be bought. It is built through shared values, strong leadership, and a commitment to helping people do their best work.

At WFG National Title Insurance Company, we believe an exceptional customer experience begins with an engaged, empowered team working together to deliver confidence at every stage of the transaction.

Read October Research’s The Title Report’s latest article featuring WFG to learn why a strong culture is a competitive advantage customers can feel: https://www.thetitlereport.com/articles/you-cant-buy-culture-97872.aspx

We are excited to welcome Joanna “Joe” Jashimoto to WFG as our new Assistant County Manager and Regional Escrow Manager for the Inland Empire. 👏

Joanna brings nearly two decades of experience in the title and escrow industry, along with a strong reputation for leadership, developing great teams, and building a culture where people can succeed.

Joanna’s experience, leadership, and people-first approach make her a great addition to WFG.

Welcome to WFG, Joanna! We are excited for what’s ahead.

Technology keeps real estate transactions moving, but the wrong IT support can introduce security gaps, operational disruptions and unnecessary risk.

In his latest article for HousingWire, WFG SVP and Chief Information Security Officer Phillips, CISSP, explains what title, mortgage and real estate organizations should look for in an IT service provider, from proactive monitoring and access controls to backup testing, incident response, and clearly defined accountability.

Read the full article to learn how the right IT partner can strengthen cybersecurity, support business continuity, and help protect customer trust: https://www.housingwire.com/articles/it-service-provider-risk/

🚀 We're hiring! Explore opportunities and discover why so many professionals are choosing WFG National Title.
If you're looking for a place where your ideas matter, your growth is encouraged, and your teammates become your biggest supporters, we'd love to meet you.

Come build your future with a company that's growing and bringing great people along for the journey.

You can recruit great talent, but you can’t buy culture. You have to build it.

In his latest article for , WFG National Title Chief Growth Officer Blanton explores why long-term success in the title industry depends on more than hiring top producers. It requires shared values, consistent leadership, operational discipline and a culture that supports employees while delivering the responsiveness, transparency and trust customers expect.

Read Noah’s perspective on why culture is a competitive advantage customers can feel and competitors cannot copy: https://www.housingwire.com/articles/building-culture-title-industry/

☀️ We're making a splash this summer with a 95 Net Promoter Score! 💦

We're excited to celebrate our latest customer experience milestone: a 95 Net Promoter Score (NPS) and a 4.9-star customer rating for Q2 2026!

These results reflect the trust our customers place in us and the dedication our teams bring to every transaction.

A 95 NPS is considered world-class and represents more than a number. It reflects customers who feel heard, supported, and confident recommending WFG to others.

To our customers... THANK YOU! 💙

Thank you for your trust, your confidence, and for allowing us to be part of such important moments. It means more than we can say, and it's what inspires us to keep raising the bar every day.
Because of you. 💙

Want to learn more about what this milestone means? Read the full announcement here: 95 Net Promoter Score announcement

Customer experience isn’t just measured by a score. It’s reflected in every interaction.

WFG National Title’s Direct Title Operations earned a 95 Net Promoter Score and a 4.9-star customer rating in Q2 2026. These world-class results reflect the trust our customers place in us and our teams’ daily commitment to listening, communicating clearly, collaborating closely, and creating a smooth, positive experience from opening through closing.

Read the full news release: https://wfgtitle.com/wfg-direct-title-operations-achieve-95-net-promoter-score-in-q2-2026/