Prompt Health

What becomes possible when you have the flexibility to rethink the traditional clinic model?

When front-desk hiring became increasingly difficult, Pinnacle Rehabilitation Network saw an opportunity to operate differently.

With Prompt, they had more flexibility in what their clinics could look like:

- Kiosk took on check-in and payments
- Prompt Plus automated scheduling and follow-up
- Sidekick moved more than 90% of documentation to the point of service
- A small centralized team could focus on more strategic work while still stepping in when someone needed a human touch

Today, 75% of Pinnacle’s clinics operate without a full-time front desk.

But that’s not even the headline.

It’s what Pinnacle was able to do with those resources that makes this story so compelling:

The savings went back into more competitive clinician compensation, helping Pinnacle invest in the people treating patients while building a clinic model that works differently than it did before.

As President Dan Fleury PT, DPT, OCS, FAAOMPT put it: “We were able to take that money and reallocate it back towards what was really important, and that was having therapists to treat patients.”

This is what we mean when we talk about technology changing how a practice operates.

Watch Dan tell the story, and read the full Pinnacle case study here: https://prmpt.me/utcd4

The cost of staying disconnected is bigger than you think.

It’s bigger than staff time spent chasing records or referrals getting stuck in a fax queue.

Rehab now has a seat at the interoperability table, and staying disconnected means missing out on where healthcare is going next.

As Therasa Bell, President and Co-Founder of Kno2, put it: The risk is obsolescence (aka getting left behind).

Referring providers, payers, and patients increasingly expect health information to follow the patient. And when it does, things get pretty interesting:

- Better care coordination
- New care models
- Virtual care
- Stronger connections to the home
- And a much clearer picture of the value rehab provides across the healthcare system

In our recent interoperability webinar, we discussed what the future of connected rehab could look like (plus what Prompt offers today to make connected rehab a reality).

Guests included Matt Becker from Kno2 and Jack Uesugi from Prompt, plus host Marla Ranieri.

Watch the full webinar here: https://www.prompthealth.com/webinars/connected-future-of-rehab

Want more rehab clinicians to stay in traditional care? Here’s the first thing to fix:

Documentation.

75% of clinicians named it one of the most draining parts of their day. 🪫

More than back-to-back patients, insurance and billing admin, or even the emotional weight of patient care.

That’s a pretty strong signal.

Practices can make a meaningful difference in the clinician experience by making documentation less of a burden (and less of something they have to take home).

Hint: Prompt can help with that. 😉

But what else makes clinicians want to stay?

And what separates the practices getting it right?

Read the full Clinician Experience Report here: https://prmpt.me/urMYf

Other EMRs leave your front office logging into payer portals and checking eligibility by hand…

…Then recording benefits and updating the chart, one… screen… at… a… time. 🥱

Prompt's AI checks eligibility automatically for Medicare payers, records the results, and only flags the exceptions that need a human look.

✨4 manual steps become 1 quick review.

Benefits are confirmed faster, and your team gets its time back.

Building an appeal packet by hand can eat 30+ minutes per claim.

Prompt's Appeal Packet Management builds the packet directly from the claim.

Cover sheet ✅
Appeal form ✅
And supporting documents ✅

…All auto-filled and ready to submit.

The results speak for themselves:

→ Practices using Prompt see a 66.9% appeal success rate, well above the ~49% industry average.

→ Their claims also get it right the first time far more often: Only 5.9% are denied on initial submission, compared to APTA's 12.9% national benchmark

Experience faster appeals, recover more revenue, and free your billing team from all the digging.

Or keep spending time collecting everything you need from separate places. That’s fun, too. 😉

APTA PPS 2026: You’re cleared for takeoff ✈️

You know we don’t exactly travel light to PPS.

This year, we’re bringing everything you need to soar. And yes, that includes another Prompt party you’ll want to make sure you get a ticket to.

Consider this your first boarding call. More to come soon.

🏔️ Colorado Springs, CO
📆 November 11-14

Visit our site to register for the party and see all the ways you can connect with Prompt this year: https://prmpt.me/usVpj