RIX Optics Support

𝐑𝐈𝐗 𝐎𝐟𝐟𝐢𝐜𝐢𝐚𝐥 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐂𝐞𝐧𝐭𝐞𝐫 𝐢𝐬 𝐧𝐨𝐰 𝐨𝐩𝐞𝐧

This RIX support page will no longer be updated.

We’ve launched our official service center to provide better support and timely assistance for all RIX products.

All future updates, technical information, and customer support will be handled through RIX Optics Service.

Follow the page to stay informed and get the support you need.

📣𝐓𝐡𝐞 𝐯𝐞𝐫𝐬𝐢𝐨𝐧 𝐨𝐟 𝐃𝐁𝐇 𝐃𝟔 𝐮𝐩𝐝𝐚𝐭𝐞 𝐢𝐬 𝐕𝟏.𝟐.𝟏𝟒.

-- The RAV triggering threshold is now adjustable.

-- Adjusted the zero position function and removed the distance value setting(Removed shortcut switching).

-- Adjusted the ballistic calculation function, 5 profiles can now be stored.

-- Added RIX watermarks to video files, display can be toggled via the APP.

-- Newly added: Reticle type and color switching for PIP, laser pointer, and LRF.

-- Newly added: Two new reticle types for ballistic calculation and add the weather parameters.

-- Fit for more models of Kestrel anemometers.

-- Resolved known issues.

📣𝐓𝐡𝐞 𝐯𝐞𝐫𝐬𝐢𝐨𝐧 𝐨𝐟 𝐃𝐁𝐇 𝐃𝟏𝟐 𝐮𝐩𝐝𝐚𝐭𝐞 𝐢𝐬 𝐕𝟏.𝟐.𝟖.

-- Newly added: Two new reticle types for ballistic calculation and add the weather parameters.

-- Fit for more models of Kestrel anemometers.

-- Resolved known issues.

⚠️𝐈𝐦𝐩𝐨𝐫𝐭𝐚𝐧𝐭 𝐒𝐚𝐟𝐞𝐭𝐲 𝐍𝐨𝐭𝐢𝐜𝐞 — 𝐓𝐡𝐞𝐫𝐦𝐚𝐥 𝐈𝐦𝐚𝐠𝐢𝐧𝐠 𝐃𝐞𝐯𝐢𝐜𝐞 𝐒𝐞𝐧𝐬𝐨𝐫 𝐏𝐫𝐨𝐭𝐞𝐜𝐭𝐢𝐨𝐧

𝐓𝐡𝐢𝐬 𝐧𝐨𝐭𝐢𝐜𝐞 𝐩𝐫𝐨𝐯𝐢𝐝𝐞𝐬 𝐢𝐦𝐩𝐨𝐫𝐭𝐚𝐧𝐭 𝐬𝐚𝐟𝐞𝐭𝐲 𝐚𝐧𝐝 𝐡𝐚𝐧𝐝𝐥𝐢𝐧𝐠 𝐢𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐫𝐞𝐠𝐚𝐫𝐝𝐢𝐧𝐠 𝐲𝐨𝐮𝐫 𝐭𝐡𝐞𝐫𝐦𝐚𝐥 𝐢𝐦𝐚𝐠𝐢𝐧𝐠 𝐝𝐞𝐯𝐢𝐜𝐞 𝐚𝐧𝐝 𝐢𝐭𝐬 𝐢𝐧𝐟𝐫𝐚𝐫𝐞𝐝 𝐝𝐞𝐭𝐞𝐜𝐭𝐨𝐫 (𝐬𝐞𝐧𝐬𝐨𝐫 𝐜𝐨𝐫𝐞). Please read this information carefully before use.

𝐓𝐡𝐞𝐫𝐦𝐚𝐥 𝐢𝐦𝐚𝐠𝐢𝐧𝐠 𝐝𝐞𝐯𝐢𝐜𝐞𝐬 𝐮𝐭𝐢𝐥𝐢𝐳𝐞 𝐡𝐢𝐠𝐡𝐥𝐲 𝐬𝐞𝐧𝐬𝐢𝐭𝐢𝐯𝐞 𝐢𝐧𝐟𝐫𝐚𝐫𝐞𝐝 𝐝𝐞𝐭𝐞𝐜𝐭𝐨𝐫𝐬 𝐝𝐞𝐬𝐢𝐠𝐧𝐞𝐝 𝐭𝐨 𝐜𝐚𝐩𝐭𝐮𝐫𝐞 𝐬𝐮𝐛𝐭𝐥𝐞 𝐭𝐞𝐦𝐩𝐞𝐫𝐚𝐭𝐮𝐫𝐞 𝐝𝐢𝐟𝐟𝐞𝐫𝐞𝐧𝐜𝐞𝐬. Due to their sensitivity, these detectors may be affected by exposure to high-intensity thermal radiation.

The Infrared Detector May Be Permanently Damaged By High-Radiation Targets. 𝐄𝐯𝐞𝐧 𝐛𝐫𝐢𝐞𝐟 𝐞𝐱𝐩𝐨𝐬𝐮𝐫𝐞 (𝐢𝐧𝐜𝐥𝐮𝐝𝐢𝐧𝐠 𝐚 𝐦𝐨𝐦𝐞𝐧𝐭𝐚𝐫𝐲 𝐬𝐜𝐚𝐧) 𝐭𝐨 𝐡𝐨𝐭 𝐨𝐛𝐣𝐞𝐜𝐭𝐬, 𝐟𝐥𝐚𝐦𝐞𝐬, 𝐭𝐡𝐞 𝐬𝐮𝐧, 𝐬𝐨𝐥𝐚𝐫 𝐫𝐞𝐟𝐥𝐞𝐜𝐭𝐢𝐨𝐧𝐬, 𝐨𝐫 𝐨𝐭𝐡𝐞𝐫 𝐡𝐢𝐠𝐡-𝐞𝐧𝐞𝐫𝐠𝐲 𝐬𝐨𝐮𝐫𝐜𝐞𝐬 𝐦𝐚𝐲 𝐜𝐚𝐮𝐬𝐞 𝐢𝐫𝐫𝐞𝐯𝐞𝐫𝐬𝐢𝐛𝐥𝐞 𝐩𝐢𝐱𝐞𝐥 𝐝𝐚𝐦𝐚𝐠𝐞 𝐨𝐫 𝐬𝐞𝐧𝐬𝐨𝐫 𝐝𝐞𝐠𝐫𝐚𝐝𝐚𝐭𝐢𝐨𝐧. Avoid direct or transient exposure to high-intensity thermal sources at all times.

𝑳𝒆𝒏𝒔 𝑪𝒂𝒑 𝑷𝒓𝒐𝒕𝒆𝒄𝒕𝒊𝒐𝒏 𝒂𝒏𝒅 𝑼𝒔𝒆𝒓 𝑨𝒄𝒌𝒏𝒐𝒘𝒍𝒆𝒅𝒈𝒎𝒆𝒏𝒕:
𝐄𝐚𝐜𝐡 𝐮𝐧𝐢𝐭 𝐢𝐬 𝐬𝐡𝐢𝐩𝐩𝐞𝐝 𝐰𝐢𝐭𝐡 𝐚 𝐥𝐞𝐧𝐬 𝐜𝐚𝐩 𝐝𝐞𝐬𝐢𝐠𝐧𝐞𝐝 𝐭𝐨 𝐡𝐞𝐥𝐩 𝐩𝐫𝐨𝐭𝐞𝐜𝐭 𝐭𝐡𝐞 𝐬𝐞𝐧𝐬𝐨𝐫 𝐟𝐫𝐨𝐦 𝐞𝐱𝐩𝐨𝐬𝐮𝐫𝐞 𝐭𝐨 𝐡𝐢𝐠𝐡-𝐫𝐚𝐝𝐢𝐚𝐭𝐢𝐨𝐧 𝐬𝐨𝐮𝐫𝐜𝐞𝐬. Removal of the lens cap indicates that the user acknowledges this risk and agrees to operate the device in accordance with the provided safety guidelines.

𝑰𝒏𝒊𝒕𝒊𝒂𝒍 𝑰𝒏𝒔𝒑𝒆𝒄𝒕𝒊𝒐𝒏 𝒂𝒏𝒅 𝑶𝒑𝒆𝒓𝒂𝒕𝒊𝒏𝒈 𝑪𝒐𝒏𝒅𝒊𝒕𝒊𝒐𝒏𝒔:
Upon receipt of the device, initial inspection and functional testing shall be performed:
--Indoors in a controlled environment, or
--During night-time conditions
𝐄𝐧𝐬𝐮𝐫𝐞 𝐭𝐡𝐚𝐭 𝐧𝐨 𝐡𝐢𝐠𝐡-𝐭𝐞𝐦𝐩𝐞𝐫𝐚𝐭𝐮𝐫𝐞 𝐨𝐛𝐣𝐞𝐜𝐭𝐬, 𝐝𝐢𝐫𝐞𝐜𝐭 𝐬𝐮𝐧𝐥𝐢𝐠𝐡𝐭, 𝐨𝐫 𝐬𝐭𝐫𝐨𝐧𝐠 𝐫𝐞𝐟𝐥𝐞𝐜𝐭𝐢𝐯𝐞 𝐡𝐞𝐚𝐭 𝐬𝐨𝐮𝐫𝐜𝐞𝐬 𝐚𝐫𝐞 𝐩𝐫𝐞𝐬𝐞𝐧𝐭 𝐝𝐮𝐫𝐢𝐧𝐠 𝐢𝐧𝐢𝐭𝐢𝐚𝐥 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧.

𝑭𝒂𝒄𝒕𝒐𝒓𝒚 𝑯𝒂𝒏𝒅𝒍𝒊𝒏𝒈 𝑪𝒐𝒏𝒅𝒊𝒕𝒊𝒐𝒏𝒔:
𝐀𝐥𝐥 𝐝𝐞𝐯𝐢𝐜𝐞𝐬 𝐚𝐫𝐞 𝐢𝐧𝐬𝐩𝐞𝐜𝐭𝐞𝐝 𝐚𝐧𝐝 𝐭𝐞𝐬𝐭𝐞𝐝 𝐮𝐧𝐝𝐞𝐫 𝐜𝐨𝐧𝐭𝐫𝐨𝐥𝐥𝐞𝐝 𝐦𝐚𝐧𝐮𝐟𝐚𝐜𝐭𝐮𝐫𝐢𝐧𝐠 𝐜𝐨𝐧𝐝𝐢𝐭𝐢𝐨𝐧𝐬. The product is not exposed to damaging levels of thermal radiation during production, assembly, or standard shipping processes.

𝑾𝒂𝒓𝒓𝒂𝒏𝒕𝒚 𝒂𝒏𝒅 𝑳𝒊𝒎𝒊𝒕𝒂𝒕𝒊𝒐𝒏 𝒐𝒇 𝑳𝒊𝒂𝒃𝒊𝒍𝒊𝒕𝒚:
𝐃𝐚𝐦𝐚𝐠𝐞 𝐭𝐨 𝐭𝐡𝐞 𝐢𝐧𝐟𝐫𝐚𝐫𝐞𝐝 𝐝𝐞𝐭𝐞𝐜𝐭𝐨𝐫 𝐫𝐞𝐬𝐮𝐥𝐭𝐢𝐧𝐠 𝐟𝐫𝐨𝐦 𝐞𝐱𝐩𝐨𝐬𝐮𝐫𝐞 𝐭𝐨 𝐡𝐢𝐠𝐡-𝐭𝐞𝐦𝐩𝐞𝐫𝐚𝐭𝐮𝐫𝐞 𝐭𝐚𝐫𝐠𝐞𝐭𝐬, 𝐢𝐧𝐭𝐞𝐧𝐬𝐞 𝐭𝐡𝐞𝐫𝐦𝐚𝐥 𝐫𝐚𝐝𝐢𝐚𝐭𝐢𝐨𝐧, 𝐨𝐫 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧 𝐨𝐮𝐭𝐬𝐢𝐝𝐞 𝐫𝐞𝐜𝐨𝐦𝐦𝐞𝐧𝐝𝐞𝐝 𝐜𝐨𝐧𝐝𝐢𝐭𝐢𝐨𝐧𝐬 𝐢𝐬 𝐜𝐨𝐧𝐬𝐢𝐝𝐞𝐫𝐞𝐝 𝐞𝐱𝐭𝐞𝐫𝐧𝐚𝐥 𝐨𝐫 𝐦𝐢𝐬𝐮𝐬𝐞-𝐫𝐞𝐥𝐚𝐭𝐞𝐝 𝐝𝐚𝐦𝐚𝐠𝐞, rather than a defect in materials or workmanship.

Such Damage, including but not limited to:
--𝐏𝐢𝐱𝐞𝐥 𝐛𝐮𝐫𝐧-𝐢𝐧
--𝐃𝐞𝐚𝐝 𝐨𝐫 𝐡𝐨𝐭 𝐩𝐢𝐱𝐞𝐥𝐬
--𝐒𝐞𝐧𝐬𝐨𝐫 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐞 𝐝𝐞𝐠𝐫𝐚𝐝𝐚𝐭𝐢𝐨𝐧
Is not covered under the standard limited warranty, to the extent permitted by applicable law.

𝑼𝒔𝒆𝒓 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒚:
The user is responsible for operating the device in accordance with all applicable instructions and safety guidelines. Failure to follow these guidelines may result in immediate and irreversible damage to the sensor.

𝐓𝐡𝐞𝐬𝐞 𝐩𝐫𝐞𝐜𝐚𝐮𝐭𝐢𝐨𝐧𝐬 𝐚𝐫𝐞 𝐜𝐨𝐧𝐬𝐢𝐬𝐭𝐞𝐧𝐭 𝐰𝐢𝐭𝐡 𝐠𝐞𝐧𝐞𝐫𝐚𝐥 𝐢𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐩𝐫𝐚𝐜𝐭𝐢𝐜𝐞𝐬 𝐟𝐨𝐫 𝐭𝐡𝐞𝐫𝐦𝐚𝐥 𝐢𝐦𝐚𝐠𝐢𝐧𝐠 𝐝𝐞𝐯𝐢𝐜𝐞𝐬.

Thank you for your continued trust and support.

𝐑𝐞𝐜𝐚𝐥𝐥 𝐔𝐩𝐝𝐚𝐭𝐞:

Thank you to everyone who has reached out regarding the battery recall. We want to assure you that all submissions are currently being reviewed and processed, and our team is working as quickly and carefully as possible to get replacement batteries out.

Due to the volume of requests, response times may be longer than normal, but every request is being handled in the order received.

If you have already contacted us or submitted your information, no further action is needed at this time. If you are unsure whether your unit is affected, please email 𝐫𝐦𝐚@𝐫𝐢𝐱-𝐧𝐯.𝐜𝐨𝐦 and our team will help verify your battery.

We appreciate your patience and understanding as we work through this as efficiently as possible. 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐚𝐟𝐞𝐭𝐲 𝐫𝐞𝐦𝐚𝐢𝐧𝐬 𝐨𝐮𝐫 𝐭𝐨𝐩 𝐩𝐫𝐢𝐨𝐫𝐢𝐭𝐲.

❗IMPORTANT NOTICE* RIX BATTERY USERS❗

We are issuing an important safety notice regarding certain earlier-production RIX products. We have received multiple field reports of flat-top single-wrap (unprotected) lithium-ion batteries overheating, emitting smoke, catching fire and possible explosion under specific conditions. Although these incidents are rare, they present a serious safety risk. Out of an abundance of caution, we are issuing a voluntary battery recall.

⚠️ IMMEDIATE ACTION REQUIRED

If you own any of the following models:
🔴Storm Series: S1, S2, S3, S6, S3R, S6R
🔴Pocket Series: K2 / K3
(For Pocket/Storm series, devices whose 5th and 6th characters from the end of the SN
(e.g., 5A11U-YTND1610, where “ND” are the two characters) match the letters below are affected:
MA,MB,MC,MD,ME,MF,MG,MH,MI,MJ,MK,ML
NA,NB,NC,ND,NE,NF,NG,NH,NJ,NK,NL
AA,AB,AC,AD,AE,AF,AG,AH,AI,AJ,AK,AL
BA,BB,BC,BD,BE,BF,BG,BH,BI,BJ*

🔴Stride: ST6
🔴Leap (older models only): L3 / L6
Units shipped to dealers on/after Jan 9, 2026 are NOT affected

🔴DBH: D6 / D12
Affected SN codes: BA,BB,BC,BD,BE,BF,BG,BH,BI,BJ,BK,BL

NOT affected:
🟢New Leap series with range finder
🟢Titan series

⚠️You must take action NOW:
--STOP using the battery immediately
--Power off the device
--Remove the battery
--Do NOT charge or reuse the battery

⚠️Why this recall is necessary:
We have confirmed incidents where affected batteries:
--Overheated
--Emitted smoke
--Ignited
--Explosion

❗IMPORTANT NOTICE* RIX BATTERY USERS❗

While no widespread injuries have been reported, continued use may result infire, property damage, or personal injury.

🔄What we will do for you
We will provide a FREE replacement battery. Please complete the form. Once submitted, we will email you a prepaid return shipping label to send back the affected battery. After we receive it, we will ship your replacement battery immediately.

https://us10.list-manage.com/survey?u=75702f261c49bc6b74ace1ae6&id=74dba733b6&attribution=false

❗Additional Safety Reminder
Even if your battery is not part of this recall, you must STOP using any battery that shows:
--Torn or damaged outer wrap
--Swelling
--Leakage
--Unusual heat

Always follow safe charging practices and never leave batteries unattended while charging.

If you have any questions, please contact us immediately at: [email protected]

Your safety is our top priority. Thank you for your cooperation.

Important Notice – Peak Season Support Update

It’s our busy season, and we know many of you have technical questions about your gear. To receive the fastest assistance, please give us a call at (800) 580-5281 and follow the prompts:

For Leap products, press 5
For DBH products, press 6
For Storm & Night Vision products, press 7

Our team is standing by and will do their best to get you taken care of as quickly as possible.

Please note that RMA processing and general customer service responses may be slower than usual during this peak period. We truly appreciate your patience and understanding as we work to support everyone as quickly and efficiently as we can.

— RIX Support Team

Important Notice – Email & RMA Response Delays

We are currently experiencing issues with our email system. If you have recently submitted an email or RMA request and have not received a response, please know your message may not have come through as expected or is delayed in our queue.

Our team is actively working to resolve this as quickly as possible. Once service is restored, we will review all pending messages and respond in the order they were received.

We appreciate your patience and understanding, and we apologize for any inconvenience this may cause.

— RIX Support Team

🚨 Attention RENV-C Users! 🚨

We want to clarify important information about the battery cap extension included with your RENV-C device. This extension is designed specifically for use with a 16650 battery.

Unfortunately, the imagery on the end of the cap mistakenly displays a CR123 battery, which is incorrect. Please DO NOT insert two CR123 batteries into your device, as doing so can cause serious damage to the unit.

We are actively addressing this issue, and updated imagery will soon reflect the proper usage. Thank you for your understanding and patience as we work to resolve this oversight.

If you have any questions or concerns, don’t hesitate to reach out to us!

Stay safe and thank you for your continued support. 💡🔭

— The RIX Support Team

Hello Everyone!!
With the new 1.3.36 update being released, we have found that some users are having difficulties getting their firmware update to pop up. So we have created a little example of how to make that appear. See the example below.

Also for anyone on 1.3.35 please update your unit Immediately.
Please reach out to us if you have any questions, or need any assistance.

Hello Everyone! With the recent update 1.3.35 we discovered a an issue with some people losing their menu GUI and unable to use any k***s or buttons.

We have taken all the feedback from anyone with these issues, that allowed us to come up with the newest firmware that has just been released, 1.3.36. This has resolved both the GUI menu loss problem, as well as the zeroing problem that was also mentioned by some people from the 1.3.35 update.
Please spread the word to any of your friends that are still on 1.3.35.
If you have any questions or need help updating your device please feel free to reach out to us via Facebook, [email protected], or calling us at 1800-580-5281

Attention Everyone!!! There is an update available for the RIX Tourer T-20!
Some of the key features of this update are:
>Reticles are easier to identify/have been adjusted.
>Zeroing has been adjusted to operate more easily.
The new firmware version is V2407.01.
Please let us know if anyone needs assistance updating your device.
Thanks and have a great day!

Here is the link as well if you cannot update through the app. https://www.rixoptics.com/category/firmware/