AskNicely

Your brand isn't built in the boardroom. It's built on the frontline.

For field service businesses, every technician, crew member, and contractor shapes how customers experience your brand. Yet many businesses invest heavily in marketing while overlooking the people delivering the actual experience.

In our latest piece, we explore:

🟣 Why traditional training isn't enough
🟣 How feedback drives frontline performance
🟣 Ways to engage contractors as brand ambassadors
🟣 A real-world example of CX success from Big Blue Bug Solutions

If you want every service interaction to reinforce your brand, this one's worth a read.

Tune in:

Empowering crews and contractors to represent your brand on the frontline Learn how field service businesses use real-time customer feedback to engage crews, empower contractors, strengthen brand representation, and improve customer experience.

Stop guessing what your customers actually want.

AskNicely's Voice of the Customer template helps you cut through the noise, turning raw feedback into clear needs and next actions, all in one place.

Track patterns, prioritise improvements and give your frontline teams something they can act on.

Download the free VoC template: https://hubs.li/Q04lnHhC0

UPCOMING WEBINAR: We’ll show you how to manage your reputation using surveys and online reviews at scale across locations without putting extra work on your team.

Proactively understanding customer sentiment can lead to more referrals, less churn, and more positive reviews. But are you doing enough to get direct feedback and manage your online reputation?

What if you could correlate your direct feedback with online reviews to be more proactive and improve your reputation? That's what our upcoming webinar is all about.

Americas and Europe: Wednesday, June 17 at 1:00 PM ET. Register here: https://hubs.li/Q04ksfWj0

New Zealand and Australia: Thursday, June 18 at 11:00 AM NZT. Register here: https://hubs.li/Q04ksjFp0

Engaged employees deliver better customer experiences. Period.

Use this free survey template to find out where your team actually stands, and what to do about it.

Get the template → https://hubs.li/Q04kF27N0

You may have heard, we're obsessed with customer feedback.

Not just for measuring performance, but for building stronger teams, creating better experiences, and turning customers into loyal advocates.

That’s why we love hearing what our customers have to say 💜

We’re proud of the feedback shared on G2 from teams using AskNicely every day to improve customer experience and frontline performance.

If you’ve partnered with us, we’d love to hear your thoughts too. Your feedback helps us keep improving and helps other businesses make confident decisions.

Check out our reviews here: https://hubs.li/Q04jHzDl0

Your customer experience starts with your employee experience.
Use our free employee engagement survey template to better understand how your teams feel about motivation, communication, recognition, and work-life balance, and uncover opportunities to improve engagement across your organization.

Inside you'll find:

✔ Ready-to-use survey questions
✔ Open-ended feedback prompts
✔ Tips for analyzing responses
✔ Guidance for turning feedback into action

Download the template and start building a more engaged, motivated workforce today ⭐️ https://hubs.li/Q04jKtSD0

📣 Today, we're excited to announce our new AI Agents that take CX automation to a whole new level.

They're here to help you act on customer feedback fast without the overwhelm that comes from requiring teams to constantly search every dashboard for the answers. These agents proactively surface issues, trends, and recommend actions automatically.

🔍 Insights Agent continuously scans customer experience data across surveys, reviews, and feedback and delivers summaries and recommendations directly to inboxes, Slack, or Microsoft Teams channels.

✏️ Response Agent automatically drafts and sends personalized replies to customer reviews and feedback while maintaining your company’s brand tone, context, and guardrails.

Read the press release to learn more about these two agents and their capabilities: https://hubs.li/Q04jNFm30

Or schedule a demo to see what these agents can do for your business: https://hubs.li/Q04jNCFz0

We launched Reputation Manager a month ago. Did you catch it?

For service businesses operating across multiple locations, reputation is fragmented by default. Survey data sits in one place. Google reviews in another. Listings across dozens of platforms, managed manually.

"There's no shortage of customer data — the real challenge is acting on it before it shows up as a one-star review." — Tony Ward

Reputation Manager gives teams a single workflow to capture feedback, prompt reviews at the right moment, monitor and respond across platforms, and tie it all back to local SEO and growth.

Get the scoop:

AskNicely launches Reputation Manager to turn feedback into visibility, lower costs and growth AskNicely launched Reputation Manager to help service brands turn reviews and feedback into growth, SEO and customer retention....

Free resource for CX and ops leaders 👇

8 tips for turning customer feedback into action.

Not theory. Practical steps for making feedback do what it's supposed to do: improve the experience and boost revenue.

Grab it here: https://hubs.li/Q04hTjXN0

Every public review your customers leave is now doing two jobs: influencing the humans who read it, and shaping how AI systems represent your business to the next generation of buyers. Most businesses haven't caught up to that yet. We wrote a piece on why it matters, and what to do about it: https://hubs.li/Q04hT0cl0