AskNicely

We launched Reputation Manager a month ago. Did you catch it?

For service businesses operating across multiple locations, reputation is fragmented by default. Survey data sits in one place. Google reviews in another. Listings across dozens of platforms, managed manually.

"There's no shortage of customer data — the real challenge is acting on it before it shows up as a one-star review." — Tony Ward

Reputation Manager gives teams a single workflow to capture feedback, prompt reviews at the right moment, monitor and respond across platforms, and tie it all back to local SEO and growth.

Get the scoop:

AskNicely launches Reputation Manager to turn feedback into visibility, lower costs and growth AskNicely launched Reputation Manager to help service brands turn reviews and feedback into growth, SEO and customer retention....

Free resource for CX and ops leaders 👇

8 tips for turning customer feedback into action.

Not theory. Practical steps for making feedback do what it's supposed to do: improve the experience and boost revenue.

Grab it here: https://hubs.li/Q04hTjXN0

Every public review your customers leave is now doing two jobs: influencing the humans who read it, and shaping how AI systems represent your business to the next generation of buyers. Most businesses haven't caught up to that yet. We wrote a piece on why it matters, and what to do about it: https://hubs.li/Q04hT0cl0

Most referral programs are built on the wrong assumption.

They assume advocacy is something you can prompt with the right offer at the right time. So businesses roll out discount codes, double-sided incentives, and shareable links, and then wonder why results plateau.

Real referrals aren't triggered by a $20 credit. They're the natural byproduct of an experience worth talking about.

We wrote about what it actually takes to build a referral engine grounded in customer experience, including how to identify your promoters using feedback data, how to time your ask for maximum impact, and why frontline teams matter more than any incentive structure.

Check it out: https://hubs.ly/Q04hssk30

Better self-service starts with knowing what's broken.

We've put together a free knowledge base assessment survey template to help you collect feedback on your support articles, so you can improve what's unclear, fix what's wrong, and make sure customers can actually help themselves.

Includes ready-to-use questions, a thank you message, and a simple framework for analysing the results.

📎 Free template here: https://hubs.li/Q04gZXyF0

Grab it and start improving your knowledge base today!

Use our free patient satisfaction score calculator to quickly measure how satisfied your patients are with the care they receive, and uncover opportunities to improve the patient experience. Calculate your score today: https://hubs.li/Q04gfdSD0

70% task completion sounds fine. But what about the other 30%?
20% still in progress. 10% gave up entirely. And without asking, you'd never know why. Task accomplishment surveys close that gap, pairing a simple yes/no/in-progress signal with an open-ended question that tells you exactly what users were trying to do and where they got stuck.

We've built a free template you can copy and paste straight into your platform today. Questions, intro copy, thank you message, and an analysis guide included: https://hubs.li/Q04fsq0l0

Thank you for highlighting the hard work our teams have been doing at AskNicely, CMSWire!

This is a great feature that lays out our goals and how we're helping our users achieve five-star customer experiences, manage their online reputations, see how they stack up against the competition, and use our NiceAI toolset, including Ask NiceAI to query their customer feedback and more.

Check out the entire article to get the latest on what we're working on.

AskNicely Unifies Reviews & Surveys in One CX Platform New module unifies surveys, Google reviews and social feedback to help multi-location service brands turn customer sentiment into revenue.

Trust is everything in banking.

A delayed loan approval, unclear fees, or poor communication can quickly drive customers away.

Our latest report shows how leading banks and lenders are using real-time feedback to reduce friction, improve retention, and drive growth.

Read more:

2026 state of customer experience in retail banking & lending Explore 2026 retail banking CX trends. Learn how trust, speed, and financial clarity drive retention, loyalty, and growth in banking and lending.

After years of working to help service brands deliver top customer experiences, we’ve learned that it’s easy for them to get buried in customer feedback. You can have as many spreadsheets, social mentions, reviews, and survey responses as you want, but they mean nothing without company activation. Today, that changes.

We are thrilled to announce the launch of AskNicely Reputation Manager! 🎊
For multi-location businesses, business reputation can't be treated as a "marketing metric"; it needs to be thought of as your growth engine.

Why? Because
- Positive reviews can slash customer acquisition costs by 18%
- Google reviews drive over 15% of your SEO ranking

Our new Reputation Manager brings your private surveys and public reviews into one unified, AI-powered powerhouse.

Here’s why your frontline (and your bottom line) will love it:
- Prompt the positive: Capture glowing reviews at the exact moment your customers are happiest.
- One dashboard to rule them all: Monitor and respond to feedback across hundreds of sites in one place.
- Proactive > Reactive: Use NiceAI to spot issues at the local branch level before they become a one-star review.
- Close the loop: Connect frontline action directly to online visibility and revenue.

As AskNicely CEO, Tony Ward, puts it: "Reputation isn’t something you manage after the fact; it’s built in every customer interaction."

It’s time to turn scattered feedback into your greatest competitive advantage. Ready to see how your reviews can do the heavy lifting for you?

Check out the full announcement here: https://hubs.li/Q04dJFhV0

Schedule a demo to get started today: https://hubs.li/Q04dJCjt0