Alabama 9-1-1 Board

Our next in-person Basic PST course will be held in the Birmingham area in July! We do not offer this class in person very often, so if you have new hires or staff who need certification, now is the time to register them. Don’t miss the opportunity for them to attend an in-person class at no charge.
Register here: https://app.al911board.com/training-registration

**FREE Class**

5/27 Update: Due to unexpected demand, I will be providing audio only via the ConsoleCore tiktok page. https://www.tiktok.com/

Sometimes, we just feel helpless trying to help others.

Over the last several weeks — and especially after hearing about yet another dispatcher su***de — I found myself revisiting a class I originally built several years ago. At the time, I don’t think the profession was ready for it.

Now, I think we are.

So I went back, updated it, and I’m offering it free, virtually, to anyone in public safety communications who needs it.

🧡 WHO ARE YOU WITHOUT THE HEADSET?
🗓 Thursday, May 28
⏰ 4:00 PM EST
💻 Google Meet

🔗 Join Here:
https://meet.google.com/gyg-gjak-hcd

📞 Dial In:
(US) +1 412-748-1766
PIN: 915 003 085 #

Public safety professionals are trained to manage everyone else’s emergencies — often while quietly neglecting themselves in the process.

Between trauma exposure, overtime, emotional suppression, identity tied to performance, and the pressure to always “hold it together,” many telecommunicators eventually find themselves emotionally exhausted, disconnected, and unsure of who they are outside the headset.

This session explores the hidden impact of survival mode, cumulative trauma, and identity loss within emergency communications. Participants will examine how dispatch culture can unintentionally reward self-abandonment while discouraging vulnerability and recovery.

Through honest conversation, guided reflection, and practical strategies, attendees will begin reconnecting with purpose, self-awareness, and the parts of themselves that existed before the profession consumed everything else.

Because burnout is not always about wanting to leave the job.
Sometimes it’s about realizing you’ve lost yourself inside it.

This class is completely free. No gimmicks. No sales pitch.

If you’re struggling, burned out, emotionally numb, or simply trying to remember who you are outside the console — you are welcome here.

And if you know a dispatcher who needs this conversation, please share it with them.

🧡 You matter beyond the headset.

Our team is growing!

We are currently hiring for two new positions. If you’re passionate about supporting public safety, making an impact across Alabama, and being part of a team dedicated to strengthening 911 services statewide, we’d love to hear from you.

View the job descriptions and apply here: https://www.al911board.com/announcements/were-hiring

We LOVE to see you all post your class photos. Roy and Susanna have been extremely helpful to us as we finalized the material. Get your PSTs certified! Register for ALEMD classes by going to this site and selecting the Alabama EMD tab: https://app.al911board.com/training-registration

There are TWO open seats to this Center Supervisor Course in two weeks!
Grab your spot now: https://app.al911board.com/training-registration

New alert! Next Generation 9-1-1 has transformed GIS from a support tool into mission‑critical infrastructure.

Today, call routing, location validation, and dispatch accuracy all depend on clean, authoritative GIS data, but incomplete address points, boundary misalignments, and MSAG/GIS inconsistencies can lead to misrouted calls, delayed response, and increased liability.

Join Lauren DiGiovanni, MSGIS, GISP, ENP on Wednesday, May 27th at 11am PT for a session that breaks down common gaps agencies face, and practical steps to strengthen your GIS foundation.

Register: https://datamarkgis.zoom.us/webinar/register/WN_OpmjL_jAStekud2hSShNnA