PARCEL

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Which Parcel Service Tickets AI Can Actually Close, and Which Still Need a Human Carriers, retailers, and 3PLs now handle track-and-trace, delivery-exception, and returns queries in volumes that behave exactly like a support-ticket queue. AI agents are absorbing a growing,Articles

Our webinar, "More than the GRI: What Actually Drives Your 2027 Parcel Budget" is one week from today. Register for this complimentary webinar now! https://hubs.ly/Q04zrxmT0

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Under Pressure: The E-Commerce Playbook for a Volatile World Global shipping disruptions are putting direct pressure on e-commerce businesses in ways that go well beyond missed delivery windows. Slowing logistics routes and disrupted trade corridors hav,Articles

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Parcel Shippers and the United States Supreme Court As we write this installment of PARCEL Counsel in early July, the transportation community is all abuzz about the unanimous opinion issued on May 14, 2026 by the United States Supreme Court in,Articles

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Parcel Cost Modeling Is the Key to Unlocking Cost-Effective Carrier Diversification Final-mile delivery has never been more complex or more expensive. New carrier services, dynamic pricing models, and an ever-expanding web of surcharges are quietly eroding shipper margins. Th,Articles

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Why APIs Won’t Replace the Need for Robust Carrier EDI Integrations The debate on application programming interfaces (API) vs electronic data interchange (EDI) in logistics influences conversations as parcel carriers and supply chain technology providers expan,Articles

FedEx Launches FedEx Authenticated Delivery for Added Security on High-Value and Sensitive Shipments
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Staying in Control: Smarter Cash Flow Options for Today’s Logistics Challenges There are more factors impacting the supply chain than ever before - tariff volatility, technology transformation, and talent gaps are just a few. Controlling expenses and cash flow wherever possible,Articles

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From Firefighting to Performance: 6 Best Practices to Boost Labor Productivity Walk into a typical warehouse, DC, or fulfillment center on a busy day, and you’ll see the same pattern: supervisors expediting orders, reassigning people on the fly, hunting down inventory,,Articles

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Beyond the 5.9%: What Is New in the 2027 FedEx General Rate Increase (GRI)? As shippers finalize their budgets for the coming year, FedEx has once again set the market tone by being the first major carrier to announce its annual General Rate Increase (GRI). The headline avera,Articles