NGL Insurance Company

Congratulations to our 17 team members who earned promotions as part of our spring promotion cycle! Their hard work, dedication and commitment to excellence have made this achievement well-deserved. We appreciate the contributions they make every day and for the impact they continue to have on NGL, our policyholders and partners.

We are proud to celebrate their success and look forward to seeing what they will accomplish in their new roles!

💻NGL’s Newly Enhanced Website Adds Chat Feature for Preneed (Funeral Insurance) Policyholders 💬

When NGL launched its new website in late 2025, it was developed to deliver a faster, more intuitive, user-friendly digital experience for current and potential policyholders, agents and job candidates.

“The new website reflects NGL’s ongoing commitment to innovation, transparency and providing excellent customer service by offering streamlined navigation, modern design and expanded access to product and company information,” said Maria Lubick, Assistant Vice President, Corporate Communications and Community Engagement. “We focused on creating a website that is informative, easy to navigate and accessible across all devices while better showcasing our products, service and company values.”

A major addition to the website is the introduction of a live customer service chat feature. Preneed (funeral insurance) policyholders with policy-related questions can connect directly with an NGL customer service representative in real-time, during NGL business hours. This new feature provides faster assistance, personalized support and a more convenient way for policyholders to receive answers without needing to place a phone call or wait for an email response.

“This new chat feature technology allows us to connect with policyholders faster, helping reduce call volumes and improve wait times,” said Drew Prenli, Assistant Vice President, Customer and Distribution Solutions. “Providing a superb customer service experience is a priority at NGL. Our experienced representatives set us apart from other insurance carriers. That’s why policyholders can be confident that when they message us on chat, they are speaking to an actual NGL representative in Madison, not an AI bot.”

Read more: https://nglic.com/post/enhanced-website-adds-chat-feature-for-policyholders

As the month of May ends, we wanted to recognize the importance of it being Mental Health Awareness Month. Mental health is just as important as physical health.

At NGL, we believe in creating a supportive workplace and fostering a culture where our team members feel empowered to take care of their mental health.

Throughout the month we shared a variety of resources for our team members. A special thank you to Dr. Katie Schmitt, Medical Director of UnityPoint Health – Meriter Child & Adolescent Psychiatry (CAP) Program for speaking to our team. We learned more about the program and how it helps to equip youth ages 6-18 with the tools to support their mental health needs.

Mental health wellness is so important at any age. NGL is a supporter of the work CAP does and has contributed to the facility’s expansion from 20 to 30 beds.

Meet Steve Jones! 👋

Steve started his career with the NGL Agent Solutions Team in July 2024. “I love helping agents and coworkers learn about NGL and what we can offer to families in need,” Steve says.

In his free time, Steve can be found hiking or camping, playing video games, travelling and trying new food.

Today, we remember the heroes who gave their lives for our country. We pause and reflect on the courage, dedication and sacrifice they made for us.

We wish you a safe and meaningful Memorial Day. Our office will be closed today, and will resume regular business hours tomorrow, Tuesday, May 26.

Never heard of NGL? Odds are you know someone who went to a funeral home to preplan their end-of-life expenses with an NGL Insurance Company policy. We're proud to have helped over 2.5 million families prepare for their future, including prefunding funeral expenses.

Preplanning your funeral ensures your service matches your vision. Prefunding means your family won’t need to worry about financial obligations, giving them more time to grieve and celebrate your life. Many funeral homes will also guarantee today’s prices for tomorrow’s goods and services, helping to offset inflation as prices continue to climb.

Learn more about funeral insurance here: https://www.nglic.com/individuals/funeral-planning

The Grand Opening Ribbon Cutting ceremony at The Center for Black Excellence and Culture marked an historic moment for all of Wisconsin earlier this month. Over 1,500 people from Greater Madison and across the state came to celebrate The Center. NGL believes in the mission and the impact The Center will have in our community and is proud to be a donor of the project.

“NGL is proud to support a space that will honor previous generations and inspire future generations. The Center will elevate Black voices and offer an outlet for connection and creativity, not only in Madison but throughout Wisconsin,” says Maria Lubick, Assistant Vice President, Corporate Communications and Community Engagement, who attended the inspirational event on behalf of NGL. “NGL is thrilled to celebrate this transformative space in Madison.”

We recently traveled to St. Pete for the National Funeral Directors Association Professional Women’s Conference (PWC) and had a blast learning and celebrating with inspiring women in deathcare!

We were introduced to Jenn Schlosser, this year’s NFDA Inspiration Award recipient, sponsored by NGL. Jenn is the co-owner of Schlosser Funeral Home and Cremation Services in Wapakoneta, Ohio. She said being named the recipient of this award is the most humbling moment of her career in funeral service.

"As always, PWC was a wonderful opportunity to disconnect from the day-to-day and connect with some of the most powerful women in funeral service, including Inspiration Award winner Jenn Schlosser,” said Leigh Klemencic, Assistant Vice President of Marketing Communications at NGL. “PWC represents an important investment in the future of deathcare, a future that is lead by compassionate, talented, smart women who care deeply about the families they serve."

PWC and the Inspiration Award shine a light on the impact you're making in the deathcare space every day. Inspiring stories like Jenn's and many others told throughout the conference are why NGL continues to sponsor events that lift your voices. We're here for you, and we can't wait to see you at NFDA's ReConnect event in Charlotte later this year.

One element of funeral planning is making a decision about your body after death. Disposition of remains refers to how a person’s body is handled and can include burial, cremation, entombment, aquamation, terramation or donation to science.

Disposition of remains synonyms: laying to rest, final resting place, burial, final disposition

Our financial strength today means security for our policyholders tomorrow.

“Built on a century of disciplined growth and prudent decision-making, NGL’s strong financial position allows us to continue investing in technology and strategic initiatives that will deliver long-term value,” said Frank Robertson, Senior Vice President, Chief Financial Officer.

With 117 years as an insurance carrier, we carefully manage risk, preserve capital and invest strategically to ensure we can deliver on our promises across generations with collaboration and compassion.