Eventide Communications

The Los Altos Police Department is using Critical Insights AI to replace guesswork with measurable performance data, strengthen training, and improve visibility across center operations.

It also highlights the important role of Eventide Premier Partner Goserco in supporting the deployment process.

See how a smaller agency is putting AI-supported evaluation and simulation tools to practical use: https://www.eventidecommunications.com/case-study/los-altos-police-department/

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Eventide Communications is attending Critical Communications World 2026, June 16–18 at Excel London, London, UK. This exciting global event brings together mission-critical and business-critical communications professionals for three days of expert discussion, networking, and technology demonstrations across public safety, defense, transportation, and critical infrastructure sectors.

At the event, Eventide will be available to discuss how agencies and organizations can strengthen recording, incident reconstruction, and evidence-management workflows.

Attendees are invited to connect with the team for demonstrations of Critical Insights AI, including tools that support faster review, improved quality assurance, and better access to recorded communications. Eventide will also demonstrate the NexLog DX-Series and its synchronized recording capabilities for audio, screen, and multimedia content, helping teams preserve records securely and reconstruct incidents with greater clarity.



Learn more: https://www.eventidecommunications.com/eventide-communications-attending-critical-communications-world-2026-london-uk/

A new case study from Autauga County 911 shows how Critical Insights AI is helping the center move beyond manual sampling and support measurable improvement across training, coaching, and review workflows. It also showcases the critical role of Quality Recording Solutions (QRS), Eventide’s Premier Partner, played in supporting the deployment.

Download to learn more: https://www.eventidecommunications.com/case-study/autauga-county-911/
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Nelson Systems is attending the WIPSCOM Spring Conference 2026, May 10-13, at the Kalahari Resort in Wisconsin Dells.

This year’s event, centered on R&R: Reenergize and Refocus – Bringing Your Best Self to 9-1-1, brings together public safety communications professionals for education, networking, and exhibitor engagement across key topics such as NG9-1-1, GIS, AI in PSAP, cybersecurity, wellness, leadership, and incident analysis.

As Eventide Communications’ inaugural Premier Partner, Nelson Systems looks forward to discussing how NexLog DX-Series and Critical Insights AI bring Clarity Captured to public safety operations through stronger recording, incident reconstruction, secure evidence management, and quality assurance.

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National Police Week is a time to honor the courage, service, and sacrifice of our law enforcement officers across the United States.

Since 1962, this observance has honored those who made the ultimate sacrifice in the line of duty, while recognizing the dedication of those who continue to serve and protect our communities.

Eventide Communications extends our respect and gratitude to the officers, families, survivors, dispatchers, and public safety professionals who serve their communities every day. Behind every badge is a story of service, duty, and sacrifice. Thank you.

A new Critical Insights AI customer case study from the Los Altos Police Department shows how Critical Insights AI is helping a smaller communications center bring more structure to quality assurance, training, and operational review.

Heather Cressall, ENP, CMCP at Los Altos, shares how the center launched its first formal QA/QI program, moved toward data-driven evaluations, and began using AI-driven simulations to prepare telecommunicators for high-risk scenarios.

Please download to read the full story: https://www.eventidecommunications.com/case-study/los-altos-police-department/
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Eventide Communications is currently at NAVIGATOR 2026 through to Friday, April 24, 2026, located at the MGM Grand Hotel & Casino in Las Vegas.

Thank you to everyone who visited booth #208 on day one. The conversations and interest in our recording and AI solutions have made for a strong start to our week.

Throughout the event, the Eventide team is presenting live demonstrations of Critical Insights AI and its Training Simulator, including dynamic caller simulation, automated QA, automated redaction, and additional capabilities designed to support public safety operations and staff.

Visitors may find us at booth #208 to see our platform in action and speak with the team.

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