Eventide Communications

Eventide Communications is heading to Comms Connect Melbourne 2026 on October 14-15 at the Melbourne Convention & Exhibition Centre.

As the Southern Hemisphere's premier event for critical communications and public safety professionals, Comms Connect brings together more than 1,600 attendees, 100 exhibitors, and 100 industry speakers across emergency services, utilities, aviation, mining, marine, and other mission-critical sectors.

Visit Eventide at Stand #12 to see demonstrations of NexLog DX-Series and Critical Insights AI.
Learn how NexLog DX-Series records voice, radio, telephony, video, screen activity, and associated data, while Critical Insights AI helps agencies improve quality assurance, agency protocol adherence, transcription, reporting, incident reconstruction, and operational insight.

We look forward to meeting attendees and discussing practical recording and AI solutions for mission-critical communications.

Learn more https://www.eventidecommunications.com/comms-connect-melbourne-2026/

Join Eventide Communications at the Ohio APCO/NENA Joint State Conference, September 13-16, in Lewis Center, Ohio. Casey Rives will present two sessions focused on supporting the people behind public safety communications:

• Tuesday, September 15 | 2-2:50 p.m.
Wellness Isn’t a Buzzword: It’s How We Keep Our People
• Wednesday, September 16 | 8-8:50 a.m.
Headset Heroes & Tech: Blending Human Resilience with Innovation

These sessions will examine practical approaches to workforce wellness, resilience, and the effective use of technology to support telecommunicators and emergency communications professionals.

If you're attending the conference, we hope you'll join us.

Learn more: https://www.ohionena.org/2026conference

#911

Eventide Communications is proud to be a Silver Sponsor of the 911der Women Empower Academy, taking place September 28-29 in Conshohocken, Pennsylvania.

This two-day event brings together emergency communications professionals for education focused on leadership, wellness, and professional growth.

Be sure to attend Eventide's featured session:

The Weight We Carry
Casey Rives and Nancy Lockhart, ENP
Tuesday, September 29 | 1-2:45 p.m.

This interactive session examines the effects of cumulative stress, burnout, and trauma on telecommunicators and offers practical strategies to support long-term wellness and resilience.

Meet with the Eventide team to discuss how NexLog DX-Series and Critical Insights AI help communications centers strengthen quality assurance, reduce administrative workload, and support workforce wellness.

Learn more about Casey's session and how Eventide supports healthier, more resilient communications centers: https://www.eventidecommunications.com/911der-women-empower-academy/

No supervisor wants a trainee’s first high-pressure decision to be on an actual live call.

Critical Insights AI provides your center with a training simulator where trainees can work through agency-specific scenarios before handling real incidents. That means more repetition, more consistency, and fewer avoidable mistakes during onboarding.

That means more realistic practice, more repetition, faster feedback, and fewer avoidable mistakes during onboarding.

Critical Insights AI helps your team rehearse critical incidents, reinforce agency protocols, and build confidence before the real call happens.

Learn More: https://www.eventidecommunications.com/product/critical-insights-ai/

Too many responsibilities often pull a supervisor’s time in multiple directions at once.

Critical Insights AI helps communications centers reduce administrative workload with automated transcription, automated QA/QM, and reporting tools that streamline review and follow-up.

Critical Insights AI also helps centers identify high-stress call activity in real time and generate shift-level reports that highlight fatigue, stress indicators, and burnout patterns. That added visibility helps supervisors respond with more informed follow-up and gives agencies a stronger way to support telecommunicators’ well-being over time.

Less manual effort. Better awareness. More time for supervisory support.

Learn More: https://www.eventidecommunications.com/product/critical-insights-ai/

Thank you to everyone who visited the Eventide Communications booth at APCO 2026. It was a pleasure meeting so many public safety professionals, partners and industry leaders over the past few days.

We appreciated the opportunity to discuss how Critical Insights AI and our NexLog DX-Series recording solutions help agencies strengthen incident reconstruction, quality assurance and operational performance.

If you couldn’t attend APCO this year, we'd still be happy to show you what's new. Schedule a personalized demo and see how Eventide can support your agency's recording, quality assurance and operational objectives: https://www.eventidecommunications.com/request-a-demonstration/

#911

Supervisors can easily miss strong staff performance in a busy communications center.

Critical Insights AI helps agencies identify commendable calls that reflect strong performance under pressure, giving supervisors a clearer way to recognize work they might otherwise miss.

Critical Insights AI also helps supervisors track staff evaluations, training progress, and development through dashboards that make performance more visible over time. That added transparency helps leaders see where staff are excelling and where they may need more guidance or encouragement.

Recognition supports retention. Critical Insights AI helps centers build a more supportive employee experience through visibility, encouragement, and informed follow-up.

Learn More: https://www.eventidecommunications.com/product/critical-insights-ai/

Eventide Communications is pleased to announce that we are joining L3Harris Mission Critical Alliance (MCA) program as its newest member.

The MCA is a partner program for best-of-breed technology solution providers to collaborate openly to advance the capabilities, compatibility, and security of mission-critical solutions.

Join us at APCO 2026 Annual Conference & Expo in San Antonio, Texas, next week to learn more about the MCA partnership and how Eventide and L3Harris can help you with your mission-critical communications and recording requirements.

Manual Quality Assurance only covers so much.

Critical Insights AI helps communications centers evaluate more calls without adding to a supervisor’s workload. With automated QA, Critical Insights AI scores 100% of calls in real time using APCO/NENA-aligned or custom forms.

Instead of relying on a limited sample, centers gain broader visibility into call handling across the operation. Real-time scoring, coaching workflows, CAD validation, and evaluator consistency tracking help supervisors identify issues sooner and support more consistent evaluation practices.

Broader QA coverage. Less manual review. Faster coaching.

Learn More: https://www.eventidecommunications.com/product/critical-insights-ai/