Helpt
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Helpt handles the frontline including calls, tickets, and everyday issues that slow teams down so your engineers can focus on higher-impact work.
Built to operate under your brand, follow your workflows, and keep service consistent at scale. Helpt offers expert, around-the-clock IT support tailored to your business's unique needs. Based in the US, our computer consulting services integrate smoothly with your existing infrastructure, allowing your company to scale tech support efficiently without the need to increase staff.
If you run an MSP and marketing feels like guessing, this episode is for you. ๐ฏ
We sat down with Tim Fitzpatrick of Rialto Marketing to get into the tactics that are actually worth your time and the ones you should bench for good.
We cover:
๐ Which marketing tactics MSPs overuse and what to do instead
๐ How to attract the right clients, not just more clients
๐ Whether AEO and SEO are actually worth the investment
And Tim left us with this: "What you do in marketing is important, but when you do it is more important."
๐๏ธ New episode out now. โคต๏ธ
06/09/2026
๐๐๐๐ฆ ๐๐ข๐๐๐ข๐ญ ๐๐ฎ๐๐ฌ๐๐๐ฒ
Join us in welcoming our newest Helptster, Ryan John ๐
๐จโ๐ป ๐๐จ๐ฅ๐: Support Technician
๐ ๐๐จ๐๐๐ญ๐ข๐จ๐ง: Sacramento, California
๐ก ๐๐ก๐ฒ ๐๐?
Ryanโs technical background started in audio engineering, where he developed hands-on experience with recording systems, digital workflows, troubleshooting, and client-facing technical support. Today, he brings that same problem-solving mindset into IT, helping users navigate hardware, software, and technology issues with patience, communication, and attention to detail. Heโs also continuing his education as he works toward a long-term career in help desk support, networking, systems administration, and cybersecurity.
๐๐ฎ๐ญ๐ฌ๐ข๐๐ ๐จ๐ ๐๐จ๐ซ๐ค, ๐๐ ๐๐ง๐ฃ๐จ๐ฒ๐ฌ:
๐ต Listening to music
๐ฎ Playing video games
๐ฅ๏ธ Working on tech projects
๐ช Spending time in the gym
06/04/2026
๐ 40% of employees check email before 6 AM.
๐ 16% more meetings are happening after 8 PM.
Your IT team's workday didn't get longer by accident. And for most small teams, after-hours support isn't a policy. It's one person on their couch piecing things together from scattered alerts.
Read our latest article on how small IT teams build real after-hours coverage without running their best people into the ground.
๐ https://hubs.la/Q04k4Kld0
We put Tim Fitzpatrick from Rialto Marketing in a Jeopardy game about MSP marketing.
Tim has spent years helping growth-focused MSPs stop guessing and start building a real marketing engine. Turns out putting a marketing expert in a game show format is a great way to get the real answers.
๐๏ธ Full episode out June 10th.
06/01/2026
Join David Sohn, Co-Founder of Helpt, on June 3 at 2pm ET for the Redmond Coffee Talk Webinar as he breaks down how to transform IT support from reactive chaos into a high-impact business enabler.
๐๐๐ฒ๐จ๐ง๐ ๐ญ๐ก๐ ๐๐ข๐๐ค๐๐ญ ๐๐ฎ๐๐ฎ๐: ๐๐ฅ๐ข๐ฆ๐ข๐ง๐๐ญ๐ข๐ง๐ ๐
๐ซ๐ข๐๐ญ๐ข๐จ๐ง ๐ข๐ง ๐๐ ๐๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ
Learn how to streamline workflows, reduce context switching, and build systems that actually scale, without hiring more people.
๐ Register now โ https://hubs.la/Q04jz64g0
We asked David and Matt to let us in on something personal. ๐ฑ
Not advice. Not a wellness tip they read somewhere. One thing they actually do, in their real day, to keep their mental health in check.
And honestly? Their answers are a good reminder that it doesn't have to be complicated.
Small things done consistently matter more than we give them credit for. Mental Health Awareness Month may be wrapping up, but this is a conversation worth keeping going.
Watch the video and tell us. What's your one thing? Drop it in the comments. ๐
05/28/2026
Small IT teams don't stay reactive because of poor effort. They stay reactive because of poor operational design. Our latest article breaks down the structural gaps draining your team's capacity and exactly how to fix them.
๐๐๐๐ ๐ข๐ญ ๐ก๐๐ซ๐: https://hubs.la/Q04j6Wml0
05/27/2026
Tomorrow. Let's go!
RejectionCon kicks off and Matthew Pincus is on the lineup, speaking ๐๐๐ฒ 28๐ญ๐ก ๐๐ญ 2:45 ๐๐ ๐๐ on why empowering your team to bend the rules isn't chaos. It's strategy.
This is a virtual event built for people who actually care about doing things right. Real conversations, real takeaways.
If you're not registered yet, there's still time. Every ticket supports the Rural Tech Fund.
๐ https://hubs.ly/Q04j1j6d0
RejectionCon '26 Register now for RejectionCon '26 on crowdcast, scheduled to go live on May 26, 2026, 02:20 PM EDT.
05/25/2026
Today we pause to honor the men and women who gave everything in service to this country. Their sacrifice is never forgotten. ๐บ๐ธ
05/21/2026
The IT teams that sail through Memorial Day weekend aren't bigger. They're better prepared.
Ticket volume spikes 42% around holiday weekends, but the real pressure hits Tuesday morning, when 30-40% more requests flood in all at once and your team is still in re-entry mode.
Variability is harder to staff for than volume. The teams that handle it best aren't adding more people. ๐๐ก๐๐ฒ'๐ซ๐ ๐ญ๐ข๐ ๐ก๐ญ๐๐ง๐ข๐ง๐ ๐ฐ๐จ๐ซ๐ค๐๐ฅ๐จ๐ฐ๐ฌ ๐๐๐๐จ๐ซ๐ ๐
๐ซ๐ข๐๐๐ฒ.
We broke down exactly how to do that: https://hubs.la/Q04hv8s20
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127 Windchime
Irvine, CA
92603