PACE Southeast Chapter

Welcome to the official page for the Southeastern Chapter of the Professional Association for Customer Engagement.

PACE is committed to serving the needs of its members by recommending the highest standards of quality for the channel and protecting the rights of consumers. PACE values members by providing essential business elements in the form of. . .

• forums for networking at international, national and regional levels;
• programs for business learning;
• advocacy of Teleservices users' and providers' inte

02/14/2019

CHECK THIS OUT! The lineup for the PACE Annual Convention & Expo (ACX'19) has been announced - look at the big names joining us March 31 in San Antonio!

https://www.paceassociation.org/acx19-speakers

02/06/2019

We're excited to announce the for the PACE Annual Convention & Expo (ACX'19)! https://paceacx.com/agenda

01/25/2019

Top 4 Privacy Trends to Watch in 2019
http://ow.ly/znaZ50khGgj

01/24/2019

Join us for the third in a four-part webinar series with our partner on Brand Triggers. The webinar is FREE - register today!

https://www.paceassociation.org/innerview-webseries

01/24/2019

" Contact centers that understand the need for both artificial and human intelligence frequently offer easy-to-navigate self-service options combined with available live customer service agents."

Artificial Intelligence Benefits in Call Centers Worldwide Many of today’s adults remember a time when artificial intelligence was something mentioned only in relation to science fiction. Such mentions frequently involved futuristic self-driving vehicles, computers capable of taking over the world or robots that became so proficient, there was no real mea...

01/23/2019

Do you know your organization's "brand triggers"? Join us for this FREE webinar! https://www.paceassociation.org/innerview-webseries

01/23/2019

Trying to figure out how to retain your association members? We have a success story for you!
http://ow.ly/5XfX50khFxk

01/22/2019

Join the discussion on the marketing “triggers” – from product launches to full re-branding – that will require your agents to adapt and how to mobilize them to represent the brand successfully. Register today!

https://www.paceassociation.org/innerview-webseries

01/22/2019

Do you think that better contact center training leads to better ROI?

4 Reasons Call Center Training Leads to Better ROI through DialAmerica At DialAmerica, we invest in our agents because our personalized and comprehensive call center training program translates into better ROI for our clients.

Using AI To Enhance the Customer Experience in Call Centers - Etech Global Services

01/18/2019

Want to get your contact center more involved with AI? Here's how to use it to enhance customer experience!

Using AI To Enhance the Customer Experience in Call Centers - Etech Global Services In the past Companies controlled the buying process and the customer journey, with the IoT that shift has moved to the consumer. If you really...