Spectrum TeleTrack Services

We've recently refreshed our Help&Support library with new training docs and videos. Before contacting support, we recommend checking out these resources. They are designed to provide quick answers and helpful guidance right when you need it. Our support team is always happy to assist if you still need help!💙

Ever have a visit get denied even though care was provided??
Some of the main reasons:
Missing or incorrect/incomplete clocks/tasks
Incorrect service type used on the visit
Profiles or visits haven't yet sent to the aggregator

Please watch the videos and read the documents located in your Help&Support library to gain more information on working in your TeleTrack site; and, if you haven't already... call our support team to get the billing feature added!💙

Caregiver calls off.
Another one is running late.
A client needs a last-minute shift covered.

And somehow it all has to work.

IYKYK 🫠

With the April 1st Missouri Medicaid hard launch coming up fast, we know it’s been a push—whether you’re feeling ready or still tying up loose ends. Either way, you’ve been putting in the work, and it shows. We truly appreciate everything you’re doing to get prepared.

In our recent webinars, we covered the latest updates and walked through new features we’ve added to help support compliance. If you weren’t able to join, no worries—you can catch the recordings anytime in the Help & Support section of your site.

Keep it up. You’re doing great!💙

Wherever you go, whatever you do, may the luck of the Irish always be with you. 🍀

Feeling lucky to be part of a community that shows up, cares, and makes a difference every day.

Happy St. Patrick's Day!💚

Hey MO TeleTrack users! Chris will be holding a webinar tomorrow to give you an overview of new TeleTrack features designed to improve visit accuracy, billing alignment, and aggregator compliance. You wont want to miss it! 💙
The link will be posted to your home screen before the start of the webinar, which begins promptly at 11am CST.

Attention MO TeleTrack users: If you did not get a chance to attend Chris' webinar yesterday, please click the link from your home screen to watch it ASAP! Very insightful information shared. Thank you!

Midweek reminder - The work you do matters!

Every visit logged.
Every call returned.
Every problem solved.
Every client comforted.

Behind the schedules and documentation are real lives being supported with dignity and care. Here's to the people who show up, even on the hard days.💙

Burnout doesn't start with long hours.

It starts with constant friction:
🫤Unclear schedules
😭Last-minute changes
😫Communication gaps

Reduce the friction, improve retention, strengthen care.
Reach out to us for a demo of Spectrum TeleTrack... we are here to guide you!💙

In a world full of software options and sales pitches, what matters most isn’t the pitch — it’s the partnership.

We’re grateful to work with agencies who value transparency, responsiveness, and long-term support over quick promises.

We don’t take your trust lightly. Thank you to the agencies who continue to grow with us, challenge us, and allow us to support the critical work you do every day. 💙