Utility Information Pipeline

Gary Sanders' Utility Information Pipeline #371 - June 2, 2026

2026 Utility Staffing Survey Results – Part II - Utility Information Pipeline The second of two blog posts with the results of the 2026 Utility Staffing Survey where I calculate a value for Annual Accounts Billed per Office Employee.

Gary Sanders' Utility Information Pipeline #370 - May 19, 2026

2026 Utility Staffing Survey Results – Part I - Utility Information Pipeline The first of two blog posts with the results of the 2026 Utility Staffing Survey where I calculate a value for Annual Accounts Billed per Office Employee.

I'll be presenting at the Georgia Rural Water Association Spring Conference this morning at 10:30. If you're attending the conference, please stop by!

Gary Sanders' Utility Information Pipeline #369 - May 5, 2026

Everybody is doing it! - Utility Information Pipeline "Everybody is doing it!" isn't always the best reason for your utility to do what other utilities are doing, but in this case it is.

Gary Sanders' Utility Information Pipeline #368 - April 21, 2026

Speeding up payments - Utility Information Pipeline A way of speeding up payments and eliminating paper checks when your customers use their bank's online banking to pay their utility bills.

Gary Sanders' Utility Information Pipeline #367 - April 7, 2026

Slow and steady - Utility Information Pipeline A review of why a slow and steady approach with annual rate increases is better than waiting to implement one large rate increase.

Gary Sanders' Utility Information Pipeline #366 - March 24, 2026

Why units…? - Utility Information Pipeline A look at why units is not a good measurement to use for expressing water usage to clearly communicate to your customers.

About to present to the Alliance of Indiana Rural Water - AIRW Spring Conference in chilly French Lick, Indiana.

Gary Sanders' Utility Information Pipeline #365 - March 10, 2026

Emerging Issues Forum - Utility Information Pipeline My takeaways from attending the 2026 Emerging Issues Forum, Future Forward Water, sponsored by the Institute for Emerging Issues

Gary Sanders' Utility Information Pipeline #364 - February 24, 2026

2026 Utility Staffing Survey Invitation - Utility Information Pipeline An invitation to participate in the 2026 Utility Staffing Survey, which examines staffing levels and how utilities handle labor-intensive practices.