Snapsheet

National carriers are pulling back. Florida. California. The Gulf Coast.

For regional carriers, that's an opening if your claims operation is built to handle what comes with it.

Our latest blog breaks down the CAT surge paradox and what resilient claims infrastructure actually looks like.

Read it now.

https://www.snapsheetclaims.com/post/the-cat-surge-paradox-why-growth-means-chaos-without-the-right-infrastructure

78% of the time, carriers fall short of what policyholders say they need most: timely, accurate communication.

It’s not a lack of effort from adjusters, or that there aren’t enough available channels. It’s the opposite.

Adjusters email a policyholder from one portal. Then text through another. Oh wait, did they check the vendor dashboard for updates before they reached out? Ah, looks like they missed a ping from the vendor that morning. Better email and text the policyholder again.

Every disconnect is a delay, and your customers are the ones who pay for it.

Omnichannel communication isn’t a list of features or supported channels. It’s a strategic part of your operations that directly impacts customer experience.

So, why are most carriers stopping halfway?

Read about it here 👇

https://www.snapsheetclaims.com/post/why-most-carriers-omnichannel-strategy-stops-halfway

“Customers that have high touch needs, whether they have billing questions or concerns about premium increases, and successfully used different platforms to meet those needs throughout the course of a year tended to walk away happier.”

Digital Journal explains why new-breed insurance apps are actually an agent’s friend:

Why insurance apps don't replace agents, but make them look better A 'multi-channel strategy' works best for customer satisfaction

Yesterday PropertyCasualty360 highlighted our partnership with TempusDirect and our initiative to support their injury cost containment mission.

The goal of our partnership was to combine our workflow automation engine with TempusDirect’s cost containment solutions to help carriers and service providers reap the benefits of speed, transparency, and payment accuracy!

Check it out and see what’s happening in P&C technology partnerships:

Who's using what in P&C insurance: July 4, 2022 | PropertyCasualty360 Insurance technology news from Betterview, Snapsheet, ReSource Pro and more.

“What’s holding companies back? They’ve built up technical debt—investments in legacy systems that they’re reluctant to abandon; they can’t keep up with new technology innovations coming to market; and they’re concerned that their business can’t cope with change.”

True in the insurance industry (and beyond).

The MIT Technology Review breaks down five fundamental ways that more sophisticated data strategies will drive change:

Maximize business value with data-driven strategies Every organization is now collecting data, but few are truly data driven. Here are five ways data can transform your business.

👋 After a long year, it’s so great to be outside and reunite with our fellow Snapsters for a day of beautification and service.

Thanks to Chicago Parks Foundation for having us and leading the way in cleaning up our parks and preserving Chicago’s green spaces. 🌳🌿🌎🦋