Experient

While some of us are dreaming of warmer weather, software developer, Santiago Felizzola recently had an incredible adventure in Medellin, Colombia! 🌞 ✈️

We honor the legacy of Dr. Martin Luther King, Jr., whose words continue to inspire us to serve others.

What are some key CX trends in 2025?

- Brands will help consumers manage their budgets amid challenging economic conditions.
- AI is having a transformative impact on consumer behavior and working teams will start to rely on more customized AI solutions.
- There is a need for clean data, trust-building strategies, and a shift from generic AI to specialized solutions.
- Contact centers are poised to become data goldmines, while B2B CX gains traction, driven by digital-first preferences of younger buyers.
- There is a rise in voice engagement, AI governance, and industry-specific AI innovations, along with education and collaboration to harness AI's potential effectively.

Read more to stay ahead this year!

15 Customer Experience Predictions For 2025 This is the sixth year that I’ve compiled a set of customer service and experience-related predictions for the coming year.

Meet Mandie Hancock, a new director at Experient in the Dallas market.

With extensive expertise in process design and optimization, and change management, Mandie is dedicated to enhancing client outcomes.

Her focus on building strong client relationships enables her to understand unique challenges and tailor solutions that drive measurable results.

We are excited to have Mandie on board!

Happy Snow Day from some of our team who are consulting from home with a better view today. ☃️

We took team building to the next level with a hands-on culinary training.

To be successful with AI in 2025, companies need to adopt AI in alignment with their strategic objectives, invest in workforce upskilling, address ethical and privacy issues, strengthen infrastructure and governance and foster innovation and agility. Read more about how to win with AI in 2025.

What to expect from AI in the enterprise in 2025 AI-driven change is coming but 2025 will be a year of slow and steady progress.

Each of our offices held a Community Impact Day on the same day, supporting The Salvation Army USA's Angel Tree Program with gifts for families in need and Nourish Up with meals for neighbors facing food insecurity. It's a privilege to give back and strengthen our communities this holiday season.

Festive sweaters, hot cocoa, and a very competitive gingerbread contest. 🎄✨