Performance Administration Corp.
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PAC provides the Automotive Industry with affordable customer retention solutions via Complimentary Performance Administration Corp.
is the largest provider of private label customer retention programs. As the pioneer of the every car Maintenance Included Strategy™, PAC understands that one size doesn’t fit all and custom builds solutions for more than 3,000 dealerships, dealer groups and service contract companies nationwide. Real-time customer retention technology is at the core of our maintenance programs, which also come equipped with point-of-sale marketing, personalized welcome kits, and a Lost Opportunity Campaign™. A proven Plan, Connect, Grow™ process provides measurable results, drives sales growth and enables us to remain an industry leader. Our Dealer-Owned Maintenance Programs™ differ from manufacturer maintenance programs for three main reasons:
• Customization + Ownership Rights: Our maintenance programs allow franchise dealerships to dictate their own coverage and reimbursement rates as well as receive 100% of remaining reserve dollars for unused maintenance.
• Dealer-Owned Maintenance Programs™ are designed to work as a Customer Retention Plan: Customers can only service at your dealership or dealer group rather than any franchised dealership.
• We provide point-of-sale marketing, personalized welcome kits and service reminders to promote your dealership. As well as an extensive Customer Retention Database with tools to post claims, upload contracts, manage customer relationships, target customers who don’t return and measure retention growth with more than 50 statistical reporting features available on-the-fly. Wrap programs are also available to pair with manufacturer maintenance programs as a means to limit retention to the issuing dealership with additional or extended maintenance offerings. Each Maintenance Program Includes:
• "Why Buy Here" POS Laminates
• F&I Upgrade Laminates
• Customer Welcome Kits (welcome letter, program guide, key tags)
• Personalized Service Reminders (email, text message, postcard)
• Online Claims Processing
• Lost Opportunity Campaign
• Progress & Retention Monitoring
• Fraud Protection
• And more
For questions or to request a brief webinar presentation or technology demo please contact our Customer Retention Specialists at:
[email protected]
or call 800-405-3148
11/08/2023
Successful dealerships realize that in order to maximize their return on investment per customer, they must have a strategy to bring the current ones back. https://buff.ly/2x4NNUX
11/07/2023
How to use social media to promote your dealership to show customers they're not just buying a Ford or Chevy — they're buying into your family. https://buff.ly/2XKYF5C
11/06/2023
Customer retention and business valuation are important both in day-to-day operations and in the eyes of private equity investors. https://buff.ly/33rvBB7
11/03/2023
Minimizing customer churn should be the primary focus at every auto dealership rather than a rabid chase for new customers. https://buff.ly/3a1zcIe
11/02/2023
You know how many cars you sold, but do you know your customer retention numbers? You need to calculate your customer retention rate. Here's how to do it. https://buff.ly/2UpGvF5
11/02/2023
Rather than wonder what might have been when it comes to lost customers, it’s best to learn from our mistakes, making customer retention an utmost priority moving forward. https://buff.ly/3cUOYpB
11/02/2023
Reading car dealer reviews is a big part of a customer's research and decision-making process. Learn how to get good online reviews for your auto dealership. https://buff.ly/2XJvNL9
10/30/2023
Franchise auto dealers CAN compete with mass merchandisers and increase service loyalty at the dealership. Here's how to drive every customer back for service. https://buff.ly/2VKnfCp
10/27/2023
Getting a customer is sweet. Keeping that customer is even sweeter. Here's why it pays to focus on customers who don’t return. https://buff.ly/2WkQxGX
10/26/2023
Automotive customer retention can save dealerships a great deal of money — not to mention the time not spent on chasing new customers. https://buff.ly/2STGh7I
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Address
4320 Fulton Drive NW
Canton, OH
44718
Opening Hours
| Monday | 8am - 5pm |
| Tuesday | 8am - 5pm |
| Wednesday | 8am - 5pm |
| Thursday | 8am - 5pm |
| Friday | 8am - 5pm |
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