311 Call and Resolution Center

We are eternally grateful for our 311 operators!💙 Thanking each and every one of them for their hard work and dedication!

It takes a special kind of person to listen to angry complaints all day. Meet the City of Buffalo's 311 team. ⤵️ Find a link to the story in the comments.

Our DPW crews have already filled more than 4,000 potholes reported to 311 across Buffalo this year — and now you can see our progress for yourself.

Our new 311 Pothole Tracker shows where potholes have been reported and how our crews are responding.

Pothole repair addresses individual trouble spots, while paving resurfaces entire stretches of roadway.

You can also use our citywide paving map to view our progress in your neighborhood and what's next in our 2026 paving plan.

Better repairs. Clearer information. More accountability. That is how we fix the basics and build a better Buffalo.

🕳️ Track pothole repairs: www.buffalony.gov/potholes
🛣️ Explore the paving map: https://www.buffalony.gov/865/Street-Resurfacing
📲 Report a pothole through the Buffalo 311 app or by calling 311.

🚧 Traffic Advisory 🚧

High Street between Grape Street and Peach Street will be closed for emergency sewer repairs beginning today through Friday, August 28, from 7:00 a.m. to approximately 4:00 p.m. each day.

The roadway will be plated overnight to allow traffic outside of work hours.

Please follow posted detours, use caution in the area, and reroute as needed.

🚧 Traffic Advisory 🚧

The Route 198 Elmwood Avenue off-ramp will be closed Monday morning through Friday at the end of the day for bridge deck repairs.

Traffic will be detoured via the Grant Street exit to Amherst Street, then back to Elmwood Avenue.

Please use caution in the area, follow posted detours, and allow extra travel time.

🚧 Traffic Advisory 🚧

Hertel Avenue between Tonawanda Street and Guernsey Street will be closed for water and sewer work Monday, July 20 through Wednesday, July 22, from 9:00 a.m. to 3:00 p.m. each day.

Outside of those hours, the roadway will be plated and reopened to traffic.

Please use caution in the area, follow posted signage, and plan an alternate route if possible.