Classic Practice Resources

What if “keeping the peace” is actually costing you your best employees?

Every dental practice has probably had one: the employee who is great at their job, patients love them, and the doctor depends on them…but everyone else is walking on eggshells.

At some point, practice owners have to stop asking:

“What happens if I lose this employee?”

And start asking:

“Who am I going to lose if I keep tolerating this employee?”

🎙️ In our newest Dental Drill Bits episode, Sandy Pardue and I talk about toxic employees, favoritism, workplace culture, and why your best team members are paying attention to what leadership allows.

Listen to Dental Drill Bits:
https://podcasts.apple.com/us/podcast/dental-drills-bits/id1193269670

🎧 NEW EPISODE: Stop Expecting Your Team to “Just Know”

“Go sit next to Jessica.”

Sound familiar? 👀 That might be shadowing, but it’s not training.

In our latest episode, Sandy and Dana talk about the skills gap in dental practices and why giving your team the right training can completely change performance.

🎧 Hear the latest episode:
https://podcasts.apple.com/us/podcast/dental-drills-bits/id1193269670

🎙️ TWO NEW EPISODES ARE LIVE!

Cory Pinegar, CEO of , joins us for a two-part conversation on staffing, AI, accountability and the opportunities hiding in your dental practice.

🦷 PART 1: Rethinking Dental Staffing
A smarter look at building a strong, cost-effective team.

🎧 Listen:
https://podcasts.apple.com/us/podcast/dental-drills-bits/id1193269670?i=1000785441407

🤖 PART 2: AI, Accountability & the Opportunities Hiding in Your Dental Practice
We’re talking automation, missed calls, overdue recare, unscheduled treatment and more.

🎧 Listen:
https://podcasts.apple.com/us/podcast/dental-drills-bits/id1193269670?i=1000785444177

🔥 This jam-packed two-part episode is chock-full of ideas you can put to work in your practice right now.

Is your staffing problem actually costing you MORE than another employee would?

Being understaffed doesn’t just mean your team is busy. It can mean missed calls, unfinished follow-up, rushed patient interactions, neglected recall, unscheduled treatment sitting untouched, and revenue quietly slipping through the cracks.

This week on Dental Drill Bits, we’re continuing our Systems. Staff. Training. series with:

🎙️ Part 2: What Is Your Staffing Problem Really Costing You?

Sandy and Dana dig into:
• How to tell when you’re truly understaffed
• Why the smallest payroll doesn’t necessarily mean a more profitable practice
• Sandy’s collections-per-full-time-equivalent metric
• Why attitude, intelligence, and coachability can outweigh dental experience
• How keeping the wrong employee can cost you the right ones

The goal isn’t to have the smallest team possible.

It’s to have the RIGHT people, in the RIGHT roles, with enough capacity to execute.

So instead of asking, “Can I afford to hire another person?” ask:

💥 What is it costing my practice NOT to?

🎧 Hear the latest episode: https://podcasts.apple.com/us/podcast/dental-drills-bits/id1193269670?i=1000779648575

✈️ Dental teams — meet us in Dallas!

Front Desk Pro LIVE is coming September 18, and don’t let the name fool you. This isn’t just for the front desk. It’s a full day of practical training for your entire dental team.

We’re digging into:
📞 Phone skills that convert
💬 Communication & patient objections
💰 Collections
🦷 Reactivation & unscheduled treatment
⭐ The entire patient experience

And you’ll leave with tools you can actually USE — including a 160-page course pack and a flip chart designed to help your team with reactivation and unscheduled treatment calls.

📅 September 18, 2026
📍 Westin Galleria Dallas

🔥 Use promo code Secret Sauce

👉 https://classicpractice.com/front-desk-pro-dallas-registration/

Make the trip. Bring the team. Take home systems that can make a difference in your practice immediately.