Brummitt Group

ObGyn Office in Dallas Seeking Practice Administrator

They are looking for an office manager of a 4-physician Ob-Gyn group near downtown Dallas at Baylor University Medical Center. The role would be mainly managing office staff and day-to-day operations. Some experience with billing and health insurance would be ideal, but not mandatory. They are looking for someone with strong interpersonal skills and communication.
Know someone great? Email resume to [email protected]

If you know our founder, Amanda Brummitt, then you know she loves to serve the healthcare community, believes in giving back, and does not like to be in the spotlight. We are proud that she was honored as one of two of ACHE of North Texas' Volunteers of the year.

Pictured with ACHE North Texas President Dustin Anthamatten and President-elect Felixia Colón, Marina Williams and Keisha Riser, and Bret Brummitt.

Can a brand safely use emojis to convey tone or make messages fun?

I thought so. And, I've been cautiously using emojis with brands I represent for years. They are fun, help to set the tone, and are visually appealing to break up space.

For instance, in an article about nutrition, I've often used broccoli and water drops for bullet points. Or, in a patient-facing podiatry post, using a foot or shoe. Or, a baseball for a sports medicine post. I don't use them often enough to have official guidelines and just use discretion and use them sparingly.

Well, I've been working on Brand Guidelines for a professional association that will be utilizing volunteers to post on Insta, Twitter, Facebook, and LinkedIn. So, I dove in deeper than normal with details on these guidelines. And, I decided to include a list of emojis to exclude. As a geriatric millennial, I understand that I shouldn't use an eggplant or a peach. But, because of my "advanced" age, I was planning to first research online and then consult my young adult children on emojis I should avoid.

Friends, I didn't even make it to the second step. Google was enough. Emojis are all dirty now. I rapidly started making a list of emojis not to use - eggplant, peach, corn, hot dog, taco, cherries, noodles, red pepper, this face 🥴, this face 🥵, this face 😈, this face 🤤, dump truck, peace sign, brain, okay hand signal, pointed finger, big eyes, tongue, water droplets, leaves, and hammer. And, I quickly decided to give up as it became abundantly clear that it is a risky move to use an emoji.

So, bottom line: a basic smiley face is probably fine. A thumbs up or high five is likely fine, although the internet says that a thumbs up is passive aggressive. I disagree. Oh, and a laughing so hard that I'm crying emoji is safe, but apparently considered uncool by the hip.

-Amanda (A geriatric millennial just trying to keep up with trends)

2022 ACHENTX General Membership Convocation

People ask us ALL THE TIME how to get to know hospital leaders in the DFW area.

Go to events! It's a robust chapter that is welcoming and engaged.

Network BEFORE you need people. Get to know folks and give back to the community BEFORE you ask something of the community. The time for networking is BEFORE you need the network. Once you are searching for a job or wanting to sell something, you are already behind. Build the organic relationships now at these upcoming events.

Cocktails with the Chiefs
Date: Tuesday, October 11
Time: 6-8pm
Location: River Crest Country Club, Fort Worth
Topic: Funding the Future of Healthcare in Texas: how policy, advocacy, and traditional delivery systems come together for Texans
More Info/Register Here: https://www.eventbrite.com/e/418293245357

ACHETNX Annual Women's Breakfast
Date: Thursday, October 13
Time: 7:30-9:15am
Location: Medical City Dallas Hospital – City Hall
Topic: Empowered Women Empower Women
More Info/Register Here: https://www.eventbrite.com/e/425852224467

Asian Healthcare Leaders Community of North Texas’ Inaugural Event
Date: Thursday, October 20
Time: 5:30-7:30pm
Location: Methodist Southlake Hospital
Topic: Breaking the Bamboo Ceiling
More Info/Register Here: https://www.eventbrite.com/e/425903096627

4th Quarter Education Event
Date: Thursday, October 27
Time: 3-7pm
Location: Methodist Dallas Medical Center
Topics:
Panel 1: Fostering the Inclusion of Patient and Employees with Disabilities
Panel 2: Behavioral Healthcare: Approaches to Increase Value for the Organization and Meet Community Needs
More Info/Register Here: https://www.eventbrite.com/e/402501812757

2022 ACHENTX General Membership Convocation
Date: Thursday, November 10
Time: 5:30-9pm
Location: Brookhaven Country Club
Topic: Organizational Silence and Hidden Threats to Patient Safety
More Info/Register Here: https://www.eventbrite.com/e/414728402817
PS: We'll be at this one...so let us know if you will and we'll look for you.

Networking Blitz (an orientation to our ACHENTX chapter and an opportunity for members to get to know other members better)
Date: Tuesday, November 15
Time: 6-8pm
Location: Texas Health
More Info/Register Here: https://www.eventbrite.com/e/414792143467

Breakfast with the President – Benson Chako, FACHE
Date: Tuesday, December 6
Time: 7:30-9am
Location: Methodist Southlake HospitalHospital
More Info/Register Here: https://www.eventbrite.com/e/419045525447

2022 ACHENTX General Membership Convocation Convocation topic: Organizational Silence and Hidden Threats to Patient Safety

Customer Service for Medical Offices | Brummitt Group

Want to grow your practice? Start by evaluating your patient experience. When it is frictionless, you are ready to market!

Customer Service for Medical Offices | Brummitt Group Where is customer service at right now in your clinic? What do your patients say? What do your reviews say? Is your team warm and fuzzy?

She just got accepted to medical school. She’s 13. — The Washington Post

👏🏼👏🏼👏🏼

She just got accepted to medical school. She’s 13. — The Washington Post “I just have extremely good time management skills and I’m very disciplined,” said Alena Analeigh Wicker.

Online Profiles Make It Easy for Customers to Find Your Practice | Brummitt Group

We’ve all pulled up a listing for a business on Google, Facebook, or Yelp to confirm a business was open, driven there, and then discovered that they aren’t really open that day or have moved.

Frustrating, right?

It's an easy fix!

Online Profiles Make It Easy for Customers to Find Your Practice | Brummitt Group Online profiles are a simple tool to keep customers updated on your practice. Claim and update your profiles.

Coppell Chamber Bowling Classic 2022

Friday August 26th from 1 - 3 pm don't miss the Coppell Chamber of Commerce's Working Well in Coppell Annual Bowling Classic at PINSTACK!

This is a great opportunity to grow your business contacts & bond with co-workers and friends while enjoying the friendly, but fierce, competition only bowling can provide!

Come ready with your best bowling attire as 50 bowlers fill eight lanes to take on the pins and grow their business relationships!

Entry fees ($350 for team of 4 or $75 for individual) include bowling, drink ticket, and snacks.

The Chamber will recognize:
· Best High Score (team)
· Best High Score (individual)
· Best Dressed Team
· Most Spirited Team

Sponsorship opportunities available! Please feel free to reach out to [email protected] or [email protected] for more information.

Coppell Chamber Bowling Classic 2022 Take a break from the heat this summer at the return of our annual Pinslayers Bowling Classic on Friday, Aug. 26! Build your team and enjoy the friendly, but fierce, competition only bowling can provide. Come ready with your best bowling attire as 50 bowlers fill 8 lanes to take on the pins and grow...

Should Your Practice Have Multiple pages? | Brummitt Group

We are asked fairly often whether or not a practice should have multiple pages. The answer is...it depends. There are a lot of variables to consider. We discuss them in the attached post.

Have a scenario we don't address? Just ask in the comments! We'd love to brainstorm with you to help you find the right direction for your practice.

Should Your Practice Have Multiple pages? | Brummitt Group If you have multiple locations and can maintain all the pages well, go for it. Healthcare is delivered on a local level, so the more hyper-local the better. It's time and resource intensive, but is awesome if you can do it.

Roadmap for Strategically Marketing Your Infusion Center | Brummitt Group

Planning is key to a great strategic marketing plan for your infusion center. Develop a plan from the tips below, commit to it, and watch your infusion center grow. You'll need to define who you are, create your identity, develop a physician outreach strategy, and build an excellent patient experience.

Roadmap for Strategically Marketing Your Infusion Center | Brummitt Group Define your identity, develop a physician outreach strategy, and build an excellent patient experience to market your infusion center

Acronyms are Bad for Marketing | Brummitt Group

Don't use acronyms when referring to your practice. It hurts brand recognition.

Acronyms are Bad for Marketing | Brummitt Group Acronyms hurt marketing and brand recognition

2022 ACHENTX's WHEN Women's Conference

Great opportunity to refresh, recharge, and re-invigorate at the ACHE of North Texas' Women's Healthcare Executives' Network! All are welcome.

2022 ACHENTX's WHEN Women's Conference This popular annual conference is offered by the ACHE of North Texas chapter's Women's Healthcare Executives' Network.

Meet Amanda Brummitt | Patient Experience and Healthcare Strategy Expert

What an honor to have our founder, Amanda Brummitt, FACHE, featured in CanvasRebel Magazine talking about patient experience and healthcare strategy!

Meet Amanda Brummitt | Patient Experience and Healthcare Strategy Expert We're excited to introduce you to the always interesting and insightful Amanda Brummitt. We hope you'll enjoy our conversation with Amanda below. Alright, Amanda thanks for taking the time to share your stories and insights with us today. Along with taking care of clients, taking care of our team is...

Marketing to Patients of a Retiring Physician | Brummitt Group

You've learned that a competitor is retiring? How do you position your practice so that you are an attractive option for those patients that are now looking for a physician?

Get your practice in front of the patients in the spirt of "What can our practice do for you and your community?" Then, you don't have to sell yourself!

Marketing to Patients of a Retiring Physician | Brummitt Group Market to patients of retiring physicians through social, website, physician visits, and community outreach.

Opinion | Do You Really Know What Anesthesiologists Do?

Some great nuggets about one of our favorite specialties - Anesthesia! Before working in the specialty, we had no idea how hard these physicians work and the number of near misses they prevent. They are bad mamba jambas and you want a great one by your side when you have surgery.

Opinion | Do You Really Know What Anesthesiologists Do? Myth-busting for Physician Anesthesiologists Week

You all know how we feel about patient experience! Jay Patel and Chris Cook of Ivira Health really have it down! We loved learning about their company, their culture, and how they keep patients at the forefront.

Also, if you are looking for inspiration on marketing that is both effective and good for the community, check out their series. Hands down, it's one of our favorite marketing strategies. Pharmacists are a hugely underutilized resource when it coms to patient education (in our humble opinion). I love that these videos share tangible advice, but also let patients know that their Pharmacist is a resource. Here's an example: https://www.facebook.com/ivirahealth/videos/406977063505277.

Go forth and make healthcare better for patients today!

Chris Cook, Vice President of Specialty Pharmacy and Jay Patel, Founder and CEO of Ivira Health, joined us on the podcast to share insights on patient experience, revenue cycle management, creating a company culture, and contributing to the community. Listen here: https://hubs.li/Q013sn3v0 🎧

VivoDoc

Are you interested in attracting new patients to your office?

VivoDoc is a new platform similar to ZocDoc in Austin, Dallas, Houston, and San Antonio metro areas co-founded by a DFW physician and a former Google executive. They promise to help reduce the administrative burden, so many practices face in scheduling, billing, and facilitating appointments.

VivoDoc says they deliver the following benefits to independent practices:
1. Marketing and search engine visibility making your practice visible to patients searching for care
2. Seamless scheduling through direct calendar integration
3. Insurance verification or direct pay options
4. In-take forms completed in advance, reducing wait times
5. HIPAA compliant virtual health platform for efficient virtual visits

We haven't personally tried the product. Have you? If so, we'd love to hear your experience. They are currently offering 6 free months to Brummitt Group clients. If you are interested, we can connect you with the folks at VivoDoc.

VivoDoc VivoDoc | Book Doctors Online | Find Doctors Near You

Opinion | Vaccination, Religion, and Science: An Astonishing 300-Year-Old Story

Fascinating history and a great reminder that assumptions and judgements are often wrong.

Opinion | Vaccination, Religion, and Science: An Astonishing 300-Year-Old Story It's time for a history lesson in the roots of vaccine advocacy and resistance

You've Added an Infusion Center, Now What? | Brummitt Group

You have decided to add an infusion center to your practice and have the clinical parts worked out. Now what? It’s time to market it to potential referring physicians and patients.

Learn more here: https://thebrummittgroup.com/2021/12/07/how-to-market-your-infusion-center/

You've Added an Infusion Center, Now What? | Brummitt Group Develop your brand, assess your online identity, and market to physicians

How to Grow Volume in a New Urgent Care Center | Brummitt Group

Our ultimate goal for growing volume in an urgent care center is positioning the center as a trusted resource in the community. If people come to the center and have a positive experience, they will tell people and the center volume will grow. Be sure that your team is friendly, billing practices are fair, and that patients leave feeling they got excellent care.

How do you get those early patients in the door though? Google and social media searches, physician outreach, and community outreach are the keys.

How to Grow Volume in a New Urgent Care Center | Brummitt Group Google and social media searches, physician outreach, and community outreach are key in growing volume to a new urgent care center

Reviewing patient intake email...and I just have to share some insights in the spirit of helping other practices. It is so bad that I almost just posted a picture with the name redacted. 😲

It's fine to highlight, underline, italicize, or all caps 1 item that is super important. When you highlight, underline, italicize, and all caps 16 different spots in an email, it annoys the patient and gets overlooked. 16 things aren't that important. They just aren't.

Why in the world do practices ask patients to be 30 minutes early?! It sets patients up to be frustrated that they waited 30 minutes and then if the provider is running late, it adds insult to injury. Paperwork shouldn't take that long. If clinic is running ahead of schedule, call patients and offer to move them up. If it's to make sure people are on time, don't punish the on-time patients for this.

When sending paperwork ahead of time, make it fillable.

Read the email to be sure nothing is repeated. Multiple items were repetitive about having a full bladder and filling out paperwork. Ugh. Less is more. People only have so much attention to give, so use the most concise language and the least number of words possible to convey the message.

Don't send an email and say in that email to call the office if you need to make changes. Let patients correspond with you via email for non-urgent matters.

Last...and this is just me being picky, sign the email from the actual human being that sent it.

Now...there was some good stuff! 😄 They included the address (although I'd count off because they listed both addresses and highlighted the right one, which doesn't work for patients using non-html email). They gave an expected patient responsibility. They recommended fasting prior to the appointment.

-Amanda

Infusion Center Marketing | Brummitt Group

If you want to market your infusion center, online marketing and physician outreach will likely give you the best return on investment.

Before marketing, we encourage you to really look over your online identity to be sure it's fantastic and assess your patient experience to ensure it is excellent. Once those are in place, you are ready to start marketing online and to physicians.

Infusion Center Marketing | Brummitt Group If you want to market your infusion center, online marketing and physician outreach will likely give you the best return on investment. Before marketing, we encourage you to really look over your online identity to be sure it’s fantastic and assess your patient experience to ensure it is excellent...

Re-Examing the Patient Experience: What We Learned | Brummitt Group

We recently attended a virtual panel discussion from San Diego Organization of Healthcare Leaders and the content was so great that we want to share some of it with our followers!

The panelists offered great tangible advice. Pick one thing and implement it in your organization if your patient experience needs a boost!

Re-Examing the Patient Experience: What We Learned | Brummitt Group We need to take great care of our healthcare workers, need to put patients' desires first in designing our systems, and shouldn't go back to the pre-pandemic way of doing things just because we can.

Managing office holiday party risks

Some great tips as we move into the holiday season!

Managing office holiday party risks Ready or not, office holiday parties are back this year. These are some of the risks that practice owners and leaders should manage to help ensure a stress-free holiday and a positive transition to the New Year.

Grow Your Infusion Center | Brummitt Group

A solid online identity, a great physician outreach strategy, and excellent patient experience are keys to infusion center growth.

Grow Your Infusion Center | Brummitt Group Online Identity Patients and referring physicians need to be able to find you quickly and easily. How is your website? Be sure to include lots of content on the ailments you treat, infusions offered, and easy information on how to refer to the center. Update your website regularly to keep it at the....

Welcome to the neighborhood Healthcare at the Grove in Cypress Waters! We enjoyed your ribbon cutting, and your office is charming. Wishing Margaret Cusack, APRN, FNP-C and Dr. Brittany Frantz, DPN, FNP-C all the best with their new practice! (FYI - their practice is new, but their names may sound familiar since they've been practicing in Coppell for a few years.)

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We are beyond honored to have been featured in Coppell Gazette sharing our passion for the patient experience! Check out this story to learn more about what we do and a few things you probably didn't know about Amanda Brummitt!

Article Mentions:
🌮Hugo's Invitados
🍔Rodeo Goat Cypress Waters
👜Coppell Chamber of Commerce
🤍Bret Brummitt, Lillie Brummitt, & Mattison ONeal

Page A03 View the Coppell Gazette for Saturday, September 4, 2021

Feeling a bit frazzled?
Taking care of everyone else?
Want to make yourself the priority?
For a just a little while?

Registration is open for our 4th Annual Women’s Health Panel “Strategies For Putting Health First” on Oct. 21, 2021 from 11:30am – 1:15pm. Register here to make yourself the priority for one lunchtime from the comfort of your computer. You’ll be happy you did!

Our esteemed panel:
• Tina Ali Mohammad, MD – Psychiatrist at Group Analytic Practice of Dallas
• Amy Balis, MD - Radiologist & Medical Director at https://www.facebook.com/BaylorWomensImagingCenteratIrving/
• Darshna Chandrasekahara, MD – Obstetrician & Gynecologist at Gateway Ob/Gyn
• Tiffanny Jones, MD – Reproductive Endocrinologist at https://www.facebook.com/conceivefertilitycenter/
• Lisa Shumate, MD – Pediatrician at https://www.facebook.com/MDPediatricAssociates

To register: http://business.coppellchamber.org/events/details/coppell-women-s-alliance-healthcare-panel-21081

Interview: Women’s Health Panel with Amanda Brummitt - Irving, TX

Thanks to Irving Community Television Network - ICTN for sharing the news about the Coppell Chamber of Commerce’s Women’s Health Panel on October 21st! 🙌🏽

Baylor Scott & White Women's Imaging Center - Irving
MD Pediatric Associates
Conceive Fertility Center
Medical City Las Colinas

Interview: Women’s Health Panel with Amanda Brummitt - Irving, TX

The last (but certainly not least) physician on our Oct. 21st Women’s Health Panel is Pediatrician Dr. Lisa Shumate.

Dr. Shumate earned her Bachelor’s Degree in Biochemistry at Oklahoma Christian University in Edmond, Oklahoma. She attended medical school at the University of Oklahoma College of Medicine and graduated in 2014. Dr. Shumate completed her Pediatrics Residency at The Children’s Hospital of Oklahoma in Oklahoma City from 2014 to 2017. After completing her residency, she joined . She is board-certified by the American Board of Pediatrics.

Dr. Shumate lives in Coppell with her husband, Riley, and their daughters, Hayden and Rorie. She has lived in various places, but still identifies as a Georgia Peach at heart. Her favorite thing to do is spend time with her husband and quickly growing babies.

To join us and Dr. Shumate via Zoom on Oct. 21st from 11:30am-1:15pm for “Strategies For Putting Your Health First”, register at: http://business.coppellchamber.org/events/details/coppell-women-s-alliance-healthcare-panel-21081

We are excited to hear from the esteemed physicians on our virtual Women’s Health Panel on Oct. 21st. Tiffanny Jones MD FACOG, a Reproductive Endocrinologist at Conceive Fertility Center, will be on the panel to answer your general health questions.

After earning her medical degree from Meharry Medical College in Nashville, Dr. Tiffanny Jones completed her residency in Obstetrics and Gynecology at LAC+USC Medical Center in Los Angeles.

She gained a wealth of knowledge in fertility research and patient care after completing a fellowship in Reproductive Endocrinology and Infertility at the Mayo Clinic in Rochester, Minnesota.

Dr. Jones was inspired to become a reproductive endocrinologist because it is a growing field of medicine where she feels she can have the greatest impact on the lives of patients. “I really like the research aspect of reproductive endocrinology and infertility. Compared to other areas of medicine, it’s a newer field and I can make a difference in it to help men and women become parents.”

She has earned many awards, including membership in Alpha Omega Alpha and the Nurses Choice Award for Resident of the Year. She has also served as a fellow representative on the Education Committee and a lecturer at the Mayo Clinic.

Dr. Jones is a member of the American Association of Gynecologic Laparoscopists, the Society for Reproductive Endocrinology and Infertility, the Pacific Coast Reproductive Society, the Society for Reproductive Investigation and the American Society for Reproductive Medicine.

Join Dr. Jones on Oct. 21st from 11:30am-1:15pm for “Strategies For Putting Your Health First”. To register: http://business.coppellchamber.org/events/details/coppell-women-s-alliance-healthcare-panel-21081