Inside Biz

Customer Service Practitioners Urge Organisations to Go "The Extra Mile" as 2026 National Customer Service Week Launches in Siteki

ECxP have officially launched the 2026 National Customer Service Week in Siteki under the theme "The Extra Mile," urging organisations to deepen customer engagement and invest in their workforces. The month-long campaign will lead up to a national customer experience conference, independent excellence awards, and the debut of the Eswatini Customer Experience Index in November.

Read the full article here:
https://www.insidebiz.co.sz/customer-service-practitioners-urge-organisations-to-go-the-extra-mile-as-2026-national-customer-service-week-launches-in-siteki/

The Race to 10k Seed Capital Begins Now

The race for E10,000 in seed funding has officially begun, as 10 creatives selected for the second edition of the Ensha.Catalyse Programme started their nine-week creative development journey at the American Corner, Manzini Library, today.

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https://www.insidebiz.co.sz/the-race-for-e10k-begins-now/

AI Shifts to Business Imperative as MTN Eswatini Urges Enterprise Adoption

MTN Eswatini CEO Jerry Soko has called on businesses to move beyond viewing AI as an emerging technology and embrace its practical potential to drive productivity, innovation, informed decision-making and sustainable growth, while stressing collaboration across Eswatini’s digital ecosystem.

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https://www.insidebiz.co.sz/ai-shifts-to-business-imperative-as-mtn-eswatini-urges-enterprise-adoption/

ESPPRA Introduces New M&E Tools

The Eswatini Public Procurement Regulatory Agency (ESPPRA) has introduced new Monitoring and Evaluation (M&E) Tools to improve procurement reporting and help assess compliance among public procuring entities.

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https://www.insidebiz.co.sz/esppra-introduces-new-me-tools/

Cybercrime Costs Eswatini E15.9 Million In One Year

More than E15.9 million has been lost by EmaSwati to cybercrime over the course of a single year, according to Eswatini Communications Commission (ESCCOM) Acting Chief Executive Officer Ozzie Thakatha, who noted that mobile money fraud, phishing, identity theft, online scams, fraudulent banking transactions, and system intrusions are driving the surge in reported threats.

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https://www.insidebiz.co.sz/cybercrime-costs-eswatini-e15-9-million-in-one-year/

Nedbank Eswatini Headline Earnings Up 16.6% to E73.7 Million for Mid-Year 2026

Nedbank Eswatini has reported a 16.6% increase in headline earnings to E73.7 million for the first half of 2026, driven by growth in total income, lending, and customer deposits. The bank also maintained a solid capital adequacy ratio of 13.07% while focusing on digital innovation and disciplined risk management.

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https://www.insidebiz.co.sz/nedbank-eswatini-headline-earnings-up-16-6-to-e73-7-million-for-mid-year-2026/

ESWASA Forges Strategic Partnership with Standards Australia to Boost National Competitiveness

The Eswatini Standards Authority (ESWASA) has signed a strategic Memorandum of Understanding with Standards Australia to enhance national quality infrastructure and certification services. Led by Executive Director Ncamiso Mhlanga and CEO Rod Balding, the partnership focuses on sustainable skills transfer, institutional capacity building, and boosting Eswatini's economic competitiveness.

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https://www.insidebiz.co.sz/eswasa-forges-strategic-partnership-with-standards-australia-to-boost-national-competitiveness/

Ever caught yourself justifying a loan because everyone else is doing it, or wondered why having access to credit feels more like a trap than a safety net?

In our latest insight, professional financial coach Vuyo Khumalo unpacks the psychological and hidden costs of borrowing in "The Moral Hazard of Having Access to Credit." Whether you are navigating the subtle pressures of family expectations, lifestyle creep, or simply trying to break the cycle of debt dependency, Vuyo shares a refreshing, hard-hitting perspective on why eligibility does not equal affordability, and how to start treating debt as a deliberate tool rather than an emotional escape.

Read the full article here:
https://www.insidebiz.co.sz/the-moral-hazard-of-having-access-to-credit/

ERS to Assign Every Taxpayer a Dedicated Relationship Consultant

ERS is rolling out a Client Relationship Consultant model that will progressively give every taxpayer a dedicated official to assist with their tax obligations. ERS says the model is aimed at improving taxpayer support, encouraging voluntary compliance and reducing the cost and effort of meeting tax obligations.

Read the full article here:
https://www.insidebiz.co.sz/ers-to-assign-every-taxpayer-a-dedicated-relationship-consultant/