Devhd

𝘞𝘩𝘢𝘵 𝘥𝘰𝘦𝘴 𝘪𝘵 𝘵𝘢𝘬𝘦 𝘵𝘰 𝘣𝘳𝘪𝘯𝘨 𝘢𝘯 𝘦𝘴𝘵𝘢𝘣𝘭𝘪𝘴𝘩𝘦𝘥 𝘱𝘳𝘰𝘥𝘶𝘤𝘵 𝘪𝘯𝘵𝘰 𝘵𝘩𝘦 ServiceNow 𝘚𝘵𝘰𝘳𝘦 — 𝘢𝘯𝘥 𝘮𝘢𝘬𝘦 𝘪𝘵 𝘸𝘰𝘳𝘬 𝘢𝘵 𝘴𝘤𝘢𝘭𝘦?

𝗥𝗲𝘁𝗮𝗶𝗻 𝗯𝘆 Inclusively 𝗵𝗲𝗹𝗽𝘀 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻𝘀 𝘂𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱 𝘄𝗵𝗮𝘁 𝗲𝗺𝗽𝗹𝗼𝘆𝗲𝗲𝘀 𝗻𝗲𝗲𝗱, — 𝗶𝗻 𝗿𝗲𝗮𝗹 𝘁𝗶𝗺𝗲 - 𝘁𝘂𝗿𝗻𝗶𝗻𝗴 𝗮𝗻𝗼𝗻𝘆𝗺𝗼𝘂𝘀 𝘀𝗶𝗴𝗻𝗮𝗹𝘀 𝗶𝗻𝘁𝗼 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗲𝗱 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗘𝗻𝗮𝗯𝗹𝗲𝗿𝘀 𝗮𝗻𝗱 𝗮𝗰𝘁𝗶𝗼𝗻𝗮𝗯𝗹𝗲 𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝗳𝗼𝗿 𝗛𝗥 𝗹𝗲𝗮𝗱𝗲𝗿𝘀.

𝗥𝗲𝘁𝗮𝗶𝗻 𝗖𝗼𝗻𝗻𝗲𝗰𝘁𝗼𝗿 is now available on the Store, embedded directly into the Employee Center so employees can access support within the platform they already use every day.

But bringing it there required more than integration.

It meant 𝘀𝗰𝗮𝗹𝗮𝗯𝗹𝗲 𝘀𝗰𝗼𝗽𝗲𝗱 𝗮𝗿𝗰𝗵𝗶𝘁𝗲𝗰𝘁𝘂𝗿𝗲, 𝗰𝗲𝗿𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗿𝗲𝗮𝗱𝗶𝗻𝗲𝘀𝘀 𝗮𝗻𝗱 𝗰𝗹𝗼𝘀𝗲 𝗰𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻 𝗯𝗲𝘁𝘄𝗲𝗲𝗻 𝗜𝗻𝗰𝗹𝘂𝘀𝗶𝘃𝗲𝗹𝘆’𝘀 𝗽𝗿𝗼𝗱𝘂𝗰𝘁 𝘁𝗲𝗮𝗺 𝗮𝗻𝗱 𝗼𝘂𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝗡𝗼𝘄 𝘀𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁𝘀 𝗮𝘁 𝗗𝗲𝘃𝗵𝗱.

We’ve shared the full story, including architectural decisions and practical lessons from the build, in our 𝗼𝘂𝗿 𝗹𝗮𝘁𝗲𝘀𝘁 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗦𝘁𝗼𝗿𝘆.

👇 𝘍𝘶𝘭𝘭 𝘢𝘳𝘵𝘪𝘤𝘭𝘦 𝘪𝘯 𝘵𝘩𝘦 𝘧𝘪𝘳𝘴𝘵 𝘤𝘰𝘮𝘮𝘦𝘯𝘵.

👉 𝘌𝘹𝘱𝘭𝘰𝘳𝘦 𝘙𝘦𝘵𝘢𝘪𝘯 𝘊𝘰𝘯𝘯𝘦𝘤𝘵𝘰𝘳 𝘰𝘯 𝘵𝘩𝘦 𝘚𝘦𝘳𝘷𝘪𝘤𝘦𝘕𝘰𝘸 𝘚𝘵𝘰𝘳𝘦: https://store.servicenow.com/store/app/214c4f198755f610221e8409dabb3517

𝗗𝗲𝘀𝗶𝗴𝗻 | 𝗕𝘂𝗶𝗹𝗱 | 𝗣𝘂𝗯𝗹𝗶𝘀𝗵

𝗦𝗼𝗺𝗲 𝗽𝗹𝗮𝗰𝗲𝘀 𝘀𝘁𝗮𝘆 𝘄𝗶𝘁𝗵 𝘆𝗼𝘂.

𝗞𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲 is one of them — it’s 𝘄𝗵𝗲𝗿𝗲 𝘁𝗵𝗲 𝗗𝗲𝘃𝗵𝗱 𝘀𝘁𝗼𝗿𝘆 𝘀𝘁𝗮𝗿𝘁𝗲𝗱 𝗮𝘁 𝗞𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲𝟭𝟲.

Now we’re heading to Las Vegas again.
Adrian Herdan, Florin Danis and Alexandru-Radu Aluchi will be at 𝗞𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲𝟮𝟲, ready to reconnect, exchange ideas and explore what’s next in the ServiceNow ecosystem.

𝘏𝘢𝘷𝘦 𝘺𝘰𝘶 𝘱𝘭𝘢𝘯𝘯𝘦𝘥 𝘺𝘰𝘶𝘳 𝘢𝘨𝘦𝘯𝘥𝘢 𝘺𝘦𝘵?

Let’s connect if you’re around.

Some of us are already back online, others are just about to step away.

We hope those who celebrated Easter had the chance to recharge. And for those getting ready to unplug, enjoy the break—you’ve earned it.

For everyone celebrating Orthodox Easter, enjoy the cozonac, the chocolate, zero notifications (ideally) and the time with family and friends.

The Devhd team 🌿

👏 Celebrating our 4th ServiceNow Certified Technical Architect.

🙌 Huge congratulations to Bogdan Ionescu on becoming a CTA — a journey that takes months of work, real pressure and a completely different way of thinking about architecture.

It forces you to think end-to-end — making architectural decisions, understanding trade-offs and owning how the platform behaves at scale.

With 4 CTAs on the team, 𝘄𝗲’𝗿𝗲 𝗯𝗲𝘁𝘁𝗲𝗿 𝗲𝗾𝘂𝗶𝗽𝗽𝗲𝗱 𝘁𝗼 𝗹𝗲𝗮𝗱 𝗰𝗼𝗺𝗽𝗹𝗲𝘅 𝗽𝗿𝗼𝗷𝗲𝗰𝘁𝘀, 𝗮𝗹𝗶𝗴𝗻 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 𝘄𝗶𝘁𝗵 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗴𝗼𝗮𝗹𝘀 𝗮𝗻𝗱 𝗯𝗿𝗶𝗻𝗴 𝗺𝗼𝗿𝗲 𝗰𝗹𝗮𝗿𝗶𝘁𝘆 & 𝗰𝗼𝗻𝗳𝗶𝗱𝗲𝗻𝗰𝗲 𝘁𝗼 𝗲𝘃𝗲𝗿𝘆 𝗲𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁.

And in the end, expertise is never individual — it’s what the team builds together.

🚀 Join us in congratulating Bogdan 👇

🤔 𝗖𝗮𝗻 𝗔𝗜 𝘁𝗮𝗸𝗲 𝗮𝗰𝘁𝗶𝗼𝗻 𝗶𝗻𝘀𝗶𝗱𝗲 𝘁𝗵𝗲 𝗲𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲 — 𝘀𝗮𝗳𝗲𝗹𝘆, 𝗿𝗲𝗽𝗲𝗮𝘁𝗲𝗱𝗹𝘆 𝗮𝗻𝗱 𝗲𝗻𝗱‐𝘁𝗼‐𝗲𝗻𝗱?

ℹ️ VentureBeat recently published an in‑depth look at how ServiceNow is addressing this. It introduces the 𝗔𝘂𝘁𝗼𝗻𝗼𝗺𝗼𝘂𝘀 𝗪𝗼𝗿𝗸𝗳𝗼𝗿𝗰𝗲 𝗳𝗿𝗮𝗺𝗲𝘄𝗼𝗿𝗸, the 𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗲𝗪𝗼𝗿𝗸𝘀 𝗽𝗿𝗼𝗱𝘂𝗰𝘁 and, most importantly, an architectural approach called 𝗿𝗼𝗹𝗲 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻.

ℹ️ Traditional AI agents try to figure out on their own what actions they’re allowed to take and determine their own boundaries on the fly — often by making predictions, assumptions or reasoning through permissions. In a large enterprise, that can be 𝗿𝗶𝘀𝗸𝘆.

ℹ️ With 𝗿𝗼𝗹𝗲 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻, an AI specialist doesn’t need to figure anything out — 𝗶𝗻𝗵𝗲𝗿𝗶𝘁𝘀 𝗽𝗿𝗲𝗱𝗲𝗳𝗶𝗻𝗲𝗱 𝗽𝗲𝗿𝗺𝗶𝘀𝘀𝗶𝗼𝗻𝘀 𝗮𝗻𝗱 𝗯𝗼𝘂𝗻𝗱𝗮𝗿𝗶𝗲𝘀 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺. The same access controls, CMDB context, SLA logic and entitlement rules that apply to human workers apply to the AI from day one.

ℹ️ The article also outlines a 𝘁𝗵𝗿𝗲𝗲‐𝘁𝗶𝗲𝗿 𝗺𝗼𝗱𝗲𝗹 (𝘁𝗮𝘀𝗸 𝗮𝗴𝗲𝗻𝘁𝘀, 𝗮𝗴𝗲𝗻𝘁𝗶𝗰 𝘄𝗼𝗿𝗸𝗳𝗹𝗼𝘄𝘀, 𝗿𝗼𝗹𝗲 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻) and shows how a Level 1 AI specialist can resolve IT requests end‑to‑end within its defined scope.

𝗔 𝗰𝗹𝗲𝗮𝗿 𝗹𝗼𝗼𝗸 𝗮𝘁 𝗵𝗼𝘄 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝗡𝗼𝘄 𝗶𝘀 𝘁𝗵𝗶𝗻𝗸𝗶𝗻𝗴 𝗮𝗯𝗼𝘂𝘁 𝗲𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲‐𝗴𝗿𝗮𝗱𝗲 𝗔𝗜 𝗔𝗴𝗲𝗻𝘁𝘀.

👇 Link to the article below.

ServiceNow resolves 90% of its own IT requests autonomously. Now it wants to do the same for any enterprise ServiceNow's new Autonomous Workforce framework inherits enterprise permissions from deployment — so AI specialists can't exceed scope or self-escalate. CVS Health's CISO explains why governance architecture, not capability, is the real unlock for enterprise agentic AI.

𝘏𝘰𝘸 𝘢𝘳𝘦 𝘺𝘰𝘶 𝘤𝘦𝘭𝘦𝘣𝘳𝘢𝘵𝘪𝘯𝘨 𝘵𝘩𝘪𝘴 𝘸𝘦𝘦𝘬𝘦𝘯𝘥?

We wish all the inspiring women out there a 𝗛𝗮𝗽𝗽𝘆 𝗪𝗼𝗺𝗲𝗻’𝘀 𝗗𝗮𝘆 and a weekend exactly the way you like it. 🌷

Special thanks to the women on our team — Ada Visan, Lorena Iliescu, Maria Stroe, Nicoleta Danis and Stefania Aungurencei.

We’re grateful to work with you. 🙌

☀️ In Romania, we welcome March with a small red-and-white thread — a quiet symbol of new beginnings.

🪻 From all of us at Devhd, we wish you a beautiful spring — new opportunities ahead, and the courage to grow into them.

𝘞𝘩𝘢𝘵 𝘩𝘢𝘱𝘱𝘦𝘯𝘴 𝘵𝘰 𝘵𝘩𝘦 𝘯𝘶𝘮𝘣𝘦𝘳𝘴 𝘸𝘩𝘦𝘯 𝘵𝘩𝘪𝘯𝘨𝘴 𝘢𝘳𝘦 𝘥𝘰𝘯𝘦 𝘳𝘪𝘨𝘩𝘵? 𝘎𝘳𝘰𝘸𝘵𝘩 𝘧𝘰𝘭𝘭𝘰𝘸𝘴.
After sharing how we worked and where we focused last year, this second snapshot looks at 𝘁𝗵𝗲 𝗻𝘂𝗺𝗯𝗲𝗿𝘀 𝗯𝗲𝗵𝗶𝗻𝗱 𝟮𝟬𝟮𝟱 𝗮𝘁 𝗗𝗲𝘃𝗵𝗱.

📊 Revenue growth
📈 Delivery scale and team expansion into Moldova
🧩 New ServiceNow capabilities
🏅 Validated Practices & Premier ServiceNow Partner status

These results didn’t happen in isolation. They are the outcome of 𝗳𝗼𝗰𝘂𝘀, 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝗱𝗶𝘀𝗰𝗶𝗽𝗹𝗶𝗻𝗲 𝗮𝗻𝗱 𝗹𝗼𝗻𝗴-𝘁𝗲𝗿𝗺 𝘁𝗵𝗶𝗻𝗸𝗶𝗻𝗴 — applied consistently across projects, apps and partnerships.

The full story goes beyond metrics.
We’ve outlined the context, direction and decisions behind these results in our 𝟮𝟬𝟮𝟱 𝗬𝗲𝗮𝗿 𝗶𝗻 𝗥𝗲𝘃𝗶𝗲𝘄 𝗮𝗿𝘁𝗶𝗰𝗹𝗲 👉 https://www.dev-hd.com/2026/02/24/servicenow-partner-romania-europe-2025/