Collab
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Collab - Next Generation Contact Center Collab is a European Multimedia Contact Center provider, fully based on IP architecture. Collab belongs to Volaris Group.
Its portfolio includes: OneContact CC, OneContact WFO, Gamification solution for Contact Centers and OneContact PBX, available in on-premises and cloud models. Founded in 2003 by a team with a solid experience in the contact center business, Collab anticipated a technological revolution that disrupted the contact center industry: 100% SIP based, without any PBX, for large-scaled organizations. Wit
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Our Story
Collab (www.collab.com) is a European Multimedia Contact Center provider, fully based on IP architecture. Collab develops contact center solutions in a cloud-based architecture and has a strong focus on innovation. The embedment of artificial intelligence in their products allows automation of operations and creates engaging customer experiences.
Founded in 2003 by a team with a solid experience in the contact center business, Collab anticipated a technological revolution that disrupted the contact center industry: 100% SIP based, without any PBX, for large-scale organizations. With this strategy and R&D capabilities, Collab has gained customers and partners all over the world in key areas of Telecommunications, Banking, Healthcare and Government.
Collab was considered a Visionary by Gartner Magic Quadrant for Contact Centre Infrastructure. In 2019, Collab was granted with European Funding for enhancing contact centers with artificial intelligence projects.
Key facts about Collab:
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Avenida D. João II, Nº51, Block B, 2º Floor C
Lisbon
1990-085