Service Design Network

Sneak Peek! 👁️✨ We are putting the final touches on a fantastic new issue of Touchpoint!

Released in the coming days, Vol. 17 No. 2 dives deep into “Emerging Service Design” and features incredible insights from across our global community on the future of our discipline. To celebrate, we’re giving you an exclusive look at the brand-new cover today!

As always, Touchpoint is free for members, and available in PDF or print for non-members.

Keep your eyes glued to our feed for the official publication announcement! 🔔

🚨We have some exciting news to share with all of you.

The SDN website is currently offline — but something new is coming your way.

After two years in the making, the Service Design Network is preparing to launch its brand-new website: a fresh digital home for our global community. The same mission, now with a stronger experience and better ways to connect, learn, collaborate, and grow together.

Over the next few days, our current website will be temporarily offline while we safely migrate all data to the new platform. We will be back shortly and look forward to welcoming you into an improved member experience designed with our community in mind.

In the meantime, you can still visit our SDGC Conference Website and check our SDN Academy courses.

For anything else, send us a message at [email protected]

💭 Do you need the title “Service Designer” to think like one?�Drop your question in the chat and join us LIVE 🙌�

🌟 Meet our next SDN Community Voices nº051 guests on Beyond the Job Title 🌟�

This week, we’re introducing some of the incredible new SDN Ambassadors who will help shape future SDN conversations and Community Voices sessions alongside us.�

✨ Sakshi Kumari - Senior Product Designer at Vyapar | Service Design Drinks India�
Sakshi brings together product thinking, community building, and service design perspectives from India’s growing design ecosystem.

✨ Genevieve Brechel - Senior Service & Experience Design Consultant | SDD Berlin & KREATIV UNTAPPED�
Genevieve works across service innovation, facilitation, and creative strategy, connecting design practice with systems change and collaboration.

✨ Kirti Karwal - Design Strategist at Crossed Design | SDN India & Atlanta Design Communities�
Kirti explores the intersection of strategy, systems thinking, and human-centered design across global design communities and business contexts.�

📺 Live on SDN’s LinkedIn & YouTube
📅 Thursday, May 28, 2026�
⏰ 14:00 CEST | 08:00 EST | 20:00 AWST�
🎙️ Hosted by Sudeshna Mahata, SDN Ambassador Program Lead & Lead Community Voices Host

🎟 RSVP and stream it live�
🔗 YouTube: https://ow.ly/L7vK50Z4OIe

💬 Drop your questions below and join us LIVE.�



As part of our bi-weekly series, we invite the Service Design Network community to learn, share, and be inspired by voices shaping our global practice.�

Like, Share, and Follow us on LinkedIn, Instagram, and YouTube.

Beyond the Job Title | SDN Community Voices nº051 💭 What if some of the best service designers… don’t actually call themselves service designers?🌟 Join us LIVE for SDN Community Voices nº051 | Beyond the J...

What makes a leader truly worth following?

Is it vision? Empathy? The ability to bring out the best in others? The best leaders don’t just guide—they inspire, empower, and create real change.

At the Service Design Leadership Lab, starting on 10 June 2026, we dive into what it means to lead with impact. Through hands-on learning and real-world insights, you'll sharpen your leadership skills and develop the confidence to lead in a way that people want to follow.

🚀 Ready to elevate your leadership journey? Learn more on our website!

💭 Can service design become a passport across cultures, industries, and communities?
Drop your question in the chat and join us LIVE 🙌

🌟 Meet our next SDN Community Voices SDGC Special nº003 guest: Nav Qirti on Borderless by Design 🌟

Founder of Ideactio Pte Ltd & MetaSkills Lab, and a driving force behind SDSG x SDN Singapore and SDN Frankfurt, Nav works at the intersection of innovation, learning, and community-building.

With a perspective shaped across domains and cultures, his work explores how service design can move beyond disciplines, becoming a mindset that travels across systems, people, and borders.

In this episode of Borderless by Design, we’ll dive into:�
✨ His personal service design journey�
🌏 The growth of SDSG, SDN Singapore & SDN Frankfurt�
🎤 His role on SDGC26 Frankfurt and the future of the global SDN community

📺 Live on SDN’s LinkedIn & YouTube�
📅 Thursday, May 14, 2026�
⏰ 8:00 CET | 14:00 SGT | 16:00 AEST �
🎙️ Hosted by Sudeshna Mahata, SDN Ambassador & Community Voices Host

🎟 RSVP and stream it live�
🔗LinkedIn: https://ow.ly/QQFY50YYOHu
🔗 YouTube: https://ow.ly/Six650YYOHv



As part of our bi-weekly series, we invite the Service Design Network community to learn, share, and be inspired by voices shaping our global practice.��Like, Share, and Follow us on LinkedIn, Instagram, and YouTube.

Borderless by Design | SDN Community Voices SDGC Special nº003 💭 What if service design is the strongest passport in the world?Not tied to geography, industry, or titles, but the ability to move across systems, cultures...