Assets With Ashley
Super Host| STR Business Coach| Hosting Mastery Teaching You how to Host your Property to 10xđ” .
If you want to be a top-performing Airbnb cohost, these are the three biggest things to master:
Speaking from over 10 yrs of experience.
Iâve seen it allâŠ
1. Guest Communication is Everything
The fastest way to earn 5-star reviews is through proactive communication.
A great cohost:
* Responds within minutes whenever possible.
* Sets expectations before guests arrive.
* Anticipates questions before theyâre asked.
* Handles complaints calmly and with empathy.
* Always documents conversations through
Airbnb messaging.
Remember: guests are often rating your communication just as much as the property itself.
2. Protect the Ownerâs Investment
Youâre not just managing bookings - youâre managing a valuable asset.
This means:
* Thoroughly inspecting the property after every stay.
* Catching maintenance issues before guests do.
* Scheduling cleaners, trades, and lawn/snow services.
* Keeping detailed records with photos.
* Knowing when to charge guests for damages and when to absorb minor wear and tear.
A successful cohost thinks like a property manager,not just a host.
3. Understand Airbnb Policies
Many new cohosts lose money because they donât know Airbnbâs rules.
You should know:
* When you can request money through the
Resolution Centre.
* How cancellations affect listings.
* What qualifies for refunds.
* How to respond to review threats or extortion.
* What documentation Airbnb requires for claims.
* How to escalate cases to Airbnb Support when needed.
Knowing the policies allows you to confidently advocate for both your guest and the property owner.
Bonus Tip:
The best cohosts donât just react - we create systems!
Have templates for:
* Booking confirmations
* Check-in instructions
* Mid-stay messages
* Maintenance updates
* Checkout reminders
* Review requests
* Guest complaints
* Emergency situations
Systems save hours every week and ensure every guest receives a consistent, professional experience.
Master these three areas: communication, property protection, and Airbnb policy knowledge
and youâll outperform most cohosts while building trust with owners and consistently earning 5-star reviews.
If you want to be a top-performing Airbnb cohost, these are the three biggest things to master:
Speaking from over 10 yrs of experience.
Iâve seen it allâŠ
1. Guest Communication is Everything
The fastest way to earn 5-star reviews is through proactive communication.
A great cohost:
* Responds within minutes whenever possible.
* Sets expectations before guests arrive.
* Anticipates questions before theyâre asked.
* Handles complaints calmly and with empathy.
* Always documents conversations through
Airbnb messaging.
Remember: guests are often rating your communication just as much as the property itself.
2. Protect the Ownerâs Investment
Youâre not just managing bookings - youâre managing a valuable asset.
This means:
* Thoroughly inspecting the property after every stay.
* Catching maintenance issues before guests do.
* Scheduling cleaners, trades, and lawn/snow services.
* Keeping detailed records with photos.
* Knowing when to charge guests for damages and when to absorb minor wear and tear.
A successful cohost thinks like a property manager,not just a host.
3. Understand Airbnb Policies
Many new cohosts lose money because they donât know Airbnbâs rules.
You should know:
* When you can request money through the
Resolution Centre.
* How cancellations affect listings.
* What qualifies for refunds.
* How to respond to review threats or extortion.
* What documentation Airbnb requires for claims.
* How to escalate cases to Airbnb Support when needed.
Knowing the policies allows you to confidently advocate for both your guest and the property owner.
Bonus Tip:
The best cohosts donât just react - we create systems!
Have templates for:
* Booking confirmations
* Check-in instructions
* Mid-stay messages
* Maintenance updates
* Checkout reminders
* Review requests
* Guest complaints
* Emergency situations
Systems save hours every week and ensure every guest receives a consistent, professional experience.
Master these three areas: communication, property protection, and Airbnb policy knowledge
and youâll outperform most cohosts while building trust with owners and consistently earning 5-star reviews.
#
07/04/2026
The top 3 amenities that consistently help vacation rentals sell out during the summer season are:
1. Private Waterfront Access
(or a premium outdoor experience)
Nothing drives summer bookings more than direct access to the water. If you donât have waterfront, a private beach area, dock, swimming platform, kayaks, paddleboards, or exceptional outdoor space can be just as valuable.
Guests increasingly choose properties based on the experiences they can have without leaving the property.
2. Hot Tub
A hot tub is one of the highest-return investments for many cottages and vacation homes. Even in peak summer, guests use them in the evenings, on rainy days, and after swimming or boating. It also extends your season into spring, fall, and winter, boosting occupancy year-round.
3. Outdoor Entertainment Space
The biggest trend in vacation rentals is creating an outdoor living room. Features that drive bookings include:
* Covered dining areas
* Fire pits with quality seating
* BBQs and outdoor kitchens
* String lighting
* Lounge furniture
* Games like co****le, bocce, or volleyball
Guests remember and photograph - the outdoor experience more than the interior.
If youâre specifically operating a cottage rental in Haliburton or cottage country, the combination that tends to command premium rates and achieve near sell-out occupancy is:
Hot tub + excellent dock/water toys + an exceptional fire pit area.
That trio consistently outperforms expensive indoor upgrades because it delivers the summer experiences guests are actually booking for.
07/04/2026
The top 3 amenities that consistently help vacation rentals sell out during the summer season are:
1. Private Waterfront Access
(or a premium outdoor experience)
Nothing drives summer bookings more than direct access to the water. If you donât have waterfront, a private beach area, dock, swimming platform, kayaks, paddleboards, or exceptional outdoor space can be just as valuable.
Guests increasingly choose properties based on the experiences they can have without leaving the property.
2. Hot Tub
A hot tub is one of the highest-return investments for many cottages and vacation homes. Even in peak summer, guests use them in the evenings, on rainy days, and after swimming or boating. It also extends your season into spring, fall, and winter, boosting occupancy year-round.
3. Outdoor Entertainment Space
The biggest trend in vacation rentals is creating an outdoor living room. Features that drive bookings include:
* Covered dining areas
* Fire pits with quality seating
* BBQs and outdoor kitchens
* String lighting
* Lounge furniture
* Games like co****le, bocce, or volleyball
Guests remember and photograph - the outdoor experience more than the interior.
If youâre specifically operating a cottage rental in Haliburton or cottage country, the combination that tends to command premium rates and achieve near sell-out occupancy is:
Hot tub + excellent dock/water toys + an exceptional fire pit area.
That trio consistently outperforms expensive indoor upgrades because it delivers the summer experiences guests are actually booking for.
06/03/2026
Cleaning really does make it or break it!
Spring is a great time to revisit some wonderful resources available on Airbnb for hosts - owners and guests!
Airbnb.ca has some very informative sections, articles, lists and more for anyone to learn and read about!
Key takeaways for this cleaning edition:
1. Have the right cleaning tools
Use quality tools that save time and improve results (microfibre mops, vacuum attachments, glass scrapers, lint rollers, non-toxic cleaners, etc.).
Keep supplies organized in a cleaning caddy or ownerâs closet and restock regularly.
2. Follow a detailed cleaning checklist
Create a routine so nothing gets missed.
Keep spare linens for faster turnovers.
Focus on commonly overlooked areas:
Under beds
Inside drawers
Cabinet fronts and edges
Appliances (toaster, coffee maker, microwave, fridge)
Blinds, shelves, décor, and plants
Entryways, patios, and outdoor spaces
3. Inspect everything before guests arrive
Check laundry for stains, hair, or damage.
Check dishes after they come out of the dishwasher.
Do a final walkthrough as if you were the guest.
4. Schedule regular deep cleans
Every 2-3 months, tackle items that donât get addressed during quick turnovers.
5. Avoid strong fragrances
Donât try to cover odours with air fresheners.
Open windows when possible.
Use air purifiers for lingering smells.
Choose mild, plant-based cleaning products.
6. Focus on the details
Refill all guest amenities (soap, shampoo, dish soap, etc.).
Neatly arrange remotes, pillows, kitchen items,
and toiletries.
Add hotel-style finishing touches that show care and attention.
The Main Message đđ»
Guests notice the little things. Five-star cleanliness isnât just about whether a space is clean - itâs about making the home feel fresh, cared for, and professionally prepared. Consistency, attention to detail, and a thorough checklist are the biggest factors in maintaining five-star reviews.
05/11/2026
Ever had a bad or less favourable review? They happen⊠and can be very frustrating when they are not legitimate.
Every person has the right to express how they feel their experience was, but sometimes if they are not truthful it can unfairly affect your reputation.
A bad or unfair review can feel personal, especially when you work hard to create a great guest experience. The key is to respond professionally, calmly, and factually - not emotionally.
Here is how to handle it and an example:
(For further context this guest was unhappy to find the dock not fully installed so he could go kayaking.
Most docks in colder climates do not go in until proper water levels have been restored & water temperature rises to ensure a non dangerous experience. Kayaks also do not need a dock to launch from⊠đ)
Future guests are often reading your response more than the review itself. Clear communication, consistency, and professionalism always speak louder than defensiveness.
One review does not define your reputation - your overall track record does. đȘđŒ
Hosting requires thick skin. Itâs not all roses.
What are your thoughts?
Have you ever had a negative review? Tell me about it đđ»
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