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AI Applications: Top 14 Artificial Intelligence Applications in 2022 The function and popularity of Artificial Intelligence are soaring by the day. Artificial intelligence is the ability of a system or a program to think and learn from the experience. AI applications have significantly evolved over the past few years and has found its applications in almost every bus...

The Importance of Customer Service for Loyalty and Retention The importance of customer service can be felt across the world of ecommerce and business. In this article we discuss why good customer service is one of the most effective customer retention strategies for any company including retail, travel, fashion and more. Businesses tend to spend a large prop...

12 Data-Backed Reasons Customer Service Is Key to Business Growth When your business is on a low budget, there are probably several functions that are high-priority when allocating funds. Of course, your product team could use some financial assistance and marketing — especially advertising — could always use a little padding. However, it might seem like a was...

Why Customer Service Is Important Provides value Great customer service programs should focus on treating customers well, answering questions and exceeding expectations. This approach helps businesses engage customers and build strong relationships. Retains customers Keeping loyal customers is less expensive than getting new ones. R...

7 Ways To Improve Your Customer Retention Using Customer Service Easy Returns Processes A hassle-free returns policy can be great for persuading first-time customers to buy, but it also works for retention. This is because customers are more confident making repeat purchases in the knowledge that they can return them without any issues if they need to A satisfact...

Customer Retention Marketing vs. Customer Acquisition Marketing Your past customers are a huge asset to your business, especially in times like this when leads may be hard to come by. It’s more important than ever to maintain a strong relationship with your past and existing clients so they stay loyal to your business. And yet many small businesses spend most ...

Does It Still Cost 5x More to Create a New Customer Than Retain an Old One? Most people have heard the saying it costs more to create a new customer than keep an old one. We hear this in business blogs and at conferences, but I wanted to look at if this was still true, considering many of our business models are now different thanks to new industries and experiences created...

What is Conversational AI? Conversational AI is technology that enables humans and computers to communicate clearly and effectively through speech or text. Conversational AI works by recognizing a user’s speech or text patterns, predicting their intent and responding with an adaptive, automated script. The best conversation...