Quorum Information Technologies

Response time = retention.

Research from Harvard Business Review shows small gains in retention drive big gains in profitability.

In service, it starts with the phone.
Missed call?
That customer doesn’t wait — they go somewhere else.

MORI fixes that.

Every call answered instantly.
Appointments booked in real time.
24/7.

Better response → better retention → more revenue.

See it in action:https://dealerminecrm.com/MORIAI/

Missed calls don’t just disappear — they turn into missed service appointments.

MORI AI answers every dealership call instantly and helps customers book service without waiting.

See MORI in action: https://dealerminecrm.com/MORIAI/

hashtag hashtag hashtag hashtag

❤️ Why Emotional Intelligence Is the Future of Voice AI

Ever called a business and felt like the AI on the other end just didn't "get" you? There's actual science behind that frustration.

New research in the Journal of Business Research reveals that most voice AI systems struggle with emotional intelligence. They reduce your feelings to simple data points instead of truly understanding the emotional context of your situation.

The result? Customers feel like businesses care less about them when AI can't show genuine understanding and empathy.

But here's the important part: The research also shows that when AI CAN deliver emotional understanding, it creates great customer experiences. The difference is building emotional intelligence into the AI from the beginning.

That's the philosophy behind MORI. We don't focus on making customers think they're talking to a human - we focus on making sure they feel heard, understood, and genuinely helped.

What this means for dealerships:
✅ Customers feel respected and valued
✅ Service interactions that align with your brand values
✅ Better experiences that lead to more booked appointments

Quality AI isn't about tricks or deception. It's about genuine emotional intelligence that creates value for everyone. Want to read the full research? Link in comments. 👇

A fast start to the 2026 NADA Show in Vegas, great conversations and strong momentum.
As Day 1 kicks off, we’re talking about the future of the dealership experience, and introducing a new voice along the way. 👀
Meet Engage AI Mori: https://conta.cc/4bAI6zj

We can't wait for NADA 2026!
Our team is ready to share how Quorum’s automation, AI-powered tools, and connected solutions support every part of dealership performance. If you’ll be in Las Vegas, we’d love to connect and talk about what matters most to your dealership.

https://conta.cc/49bpLr2

Quorum is Heading to NADA 2026! - QuorumInfoTech Quorum is excited to be attending NADA in Las Vegas from February 3-6, 2026! We would love to connect with you while we’re there. Set aside some time to connect with our team to discuss how we can help your dealership perform at its best. We can’t wait to share our latest innovations and discuss...

Holiday demand is high. Staffing is tight.
Here’s how dealerships can keep sales and service moving—even with fewer hands on deck.

👉 Read more:https://conta.cc/4qaBKKS

Running on a Skeleton Crew: How Dealerships Can Keep Sales & Service Moving Through the Holiday Crunch - QuorumInfoTech Discover practical strategies to increase dealership sales and service during the holiday season, even with a skeleton crew. Learn how Quorum solutions help you finish the year strong

🎄 The holiday season is here! Please note our adjusted Product Support hours during the holidays. Emergency contact services will be available for critical incidents—just call 1.888.267.6180 and follow the prompts to reach our after-hours response line.

Thank you for an amazing year! We look forward to serving you in the year ahead. ✨

Adapt, evolve, thrive. 🚗💡 Why agility is essential in today’s dealership market, a must-read for anyone in automotive retail: https://conta.cc/44UgFwa

Why Agility Matters More Than Ever in Today’s Dealership Market - QuorumInfoTech Discover how dealerships can stay agile as consumers keep vehicles longer. Explore strategies to strengthen service, parts, and sales operations in a strained market.

Quorum Information Technologies Inc. is pleased to announce the closing of the previously announced statutory plan of arrangement

Details link here: https://conta.cc/3KAQy6H