The Learning Organisation

Today, we honour the young people who changed the course of South African history.

On 16 June 1976, the youth of Soweto stood up — not just for themselves, but for the future of an entire nation.

Their courage gave us this day. And it gave us a responsibility.

A responsibility to ensure that South Africa's young people today are not just remembered, but equipped. Not just celebrated, but empowered.

At TLO, Youth Day isn't a public holiday. It's a reminder of why we show up every single day.

Because every qualification we deliver to a young South African is a door opened.
Every learnership we manage is a life redirected.
Every workplace skill we build is a future secured.

To every young person working toward your qualification, showing up for your training, building your career one day at a time —

This day belongs to you.

🌐 www.tlo.co.za | 📩 [email protected] | 📞 010 612 0679

There's a difference between learning from someone who knows the theory and learning from someone who has lived the experience.

At TLO, our facilitators are industry professionals first and educators second. They bring real workplace insight, practical knowledge, and years of hands-on experience into every learning environment.

This means learners gain more than knowledge. They develop the confidence, capability, and practical skills needed to perform effectively in the workplace.

Our approach is built on a simple principle:

📌 30% expert-led theory + 70% workplace application = lasting competence

Because real learning is not measured by what people know.

It is measured by what they can do.

Not just knowledge.
Not just compliance.

Real capability that shows up every single day.

📩 [[email protected]](mailto:[email protected]) | 🌐 [www.tlo.co.za](http://www.tlo.co.za) | 📞 010 612 0679

Nobody talks about the cost of NOT training.

But it's real. And it's expensive.

Here's what an unqualified workforce actually costs your business:

❌ Errors that shouldn't happen — because the basics were never properly taught
❌ Managers who can't lead — because supervision was never formally developed
❌ Compliance failures — because processes were learned informally and inconsistently
❌ High turnover — because people don't grow where they aren't developed
❌ Missed B-BBEE targets — because training spend isn't structured correctly

Every one of these has a rand value attached to it.

The irony? Most businesses that say "we can't afford training" are already paying the price of not training — they just can't see it on an invoice.

TLO helps organisations see the full picture and build a training investment that actually delivers measurable return.

Because competence isn't a nice-to-have. It's a business imperative.

📩 [email protected] | 🌐 www.tlo.co.za | 📞 010 612 0679

Think about your best-performing contact centre manager.

Now ask: do they have a formal, nationally recognised qualification to back their expertise?

If the answer is no — you're leaving performance, credibility, and retention on the table.

TLO's Contact Centre Manager qualification is one of the most comprehensive on the NQF — built for the realities of modern customer service leadership.

📋 Qualification Details:
✅ SAQA ID: 99687
✅ NQF Level 5
✅ 285 Credits
✅ SETA Accredited | SAQA Registered

What your managers gain:
👥 Skills to lead high-performance teams through pressure and complexity
📊 Frameworks to manage KPIs, SLAs, and quality consistently
🗣️ The ability to handle escalations and drive genuine customer experience
📜 A formal credential that employers and clients respect

Great contact centres aren't accidental. They're led by qualified people.

Let TLO make sure yours is one of them.

📩 [email protected] | 🌐 www.tlo.co.za | 📞 010 612 0679

MYTH: "Training is too expensive for our business."

💥 BUSTED.

Let's talk real numbers.

The cost of employee turnover often exceeds the cost of training and development.

When employees leave, organisations face recruitment costs, onboarding time, lost productivity, and the disruption that comes with replacing valuable skills and experience.

Now ask yourself:
How many people left your organisation last year because they felt unsupported, undervalued, or unable to grow?

✅ Accredited training through TLO may be claimable against your Skills Development Levy
✅ Recognised procurement spend may contribute positively to your B-BBEE scorecard
✅ Training helps build capability, confidence, and long-term retention

Training isn't the cost.
Turnover is.

The question isn't whether you can afford to train your people.
It's whether you can afford not to.

📩 [[email protected]](mailto:[email protected]) | 🌐 [www.tlo.co.za](http://www.tlo.co.za) | 📞 010 612 0679

24 years ago, TLO was founded on a simple but powerful belief:

When you invest in people, everything else follows.

Since 2002, we've watched that belief prove itself over and over again — in contact centres, logistics companies, tech firms, government departments, and everything in between.

Here's what 24 years looks like in practice:
✅ Thousands of South Africans holding nationally recognised qualifications
✅ 50+ SAQA-registered, SETA-accredited programmes
✅ Delivery across virtual, blended, online, classroom & microlearning formats
✅ A B-BBEE Level 2, 100% women-owned business that walks its own talk

We haven't been doing this for 24 years because it's easy.
We've been doing it for 24 years because it matters.

🌐 www.tlo.co.za | 📩 [email protected] | 📞 010 612 0679

June is Youth Month in South Africa. 🇿🇦

And at TLO, that's not just a date on the calendar, it's a reflection of everything we stand for.

South Africa's youth face a challenging reality: high unemployment, skills mismatches, and limited access to formal qualifications. But we've seen, time and time again, that when young people are given access to accredited, quality training — everything changes.

💡 A qualification opens a door.
💡 A mentor changes a mindset.
💡 A skill creates a future.

Since 2002, TLO has been part of that story — through learnerships, accredited programmes, and workplace-based learning that gives young South Africans a real shot at a real career.

This June, we're celebrating every learner who showed up, did the work, and earned their qualification. You are the reason we do what we do.

🌐 www.tlo.co.za | 📩 [email protected] | 📞 010 612 0679

Today, we swap our work shoes for slippers in support of a cause that makes a meaningful difference.

Slipper Day reminds us that small actions, when taken together, can have a powerful impact. It is an opportunity to show support, create awareness, and contribute to bringing hope to children facing serious illness.

At TLO, we believe that strong communities are built through compassion, connection, and a willingness to support one another.

Wishing everyone a comfortable and meaningful Slipper Day.

Wishing all those celebrating a peaceful and meaningful Eid filled with reflection, gratitude, and time shared with loved ones.

May this special occasion bring joy, strength, and blessings to your homes, families, and communities.

Eid Mubarak from all of us at TLO.

Whatever role you're developing — TLO has a qualification for it.

From entry-level to executive, TLO offers over 50 nationally accredited qualifications across:

📦 Logistics & Supply Chain
💼 Business Administration
🧠 Leadership & Management
💻 Technology & IT
📣 Marketing & Communications
⚠️ Risk & Compliance
👥 HR & Learning & Development
🚛 Transport & Freight

All qualifications are SAQA-registered, SETA-accredited, and delivered by experienced facilitators who bring the workplace into the classroom.

One provider. Comprehensive coverage. Consistent quality.

🌐 www.tlo.co.za | 📩 [email protected]