Ecomed Medical

A leader in the Homecare Oxygen, CPAP business and a supplier of medical equipment.

19/01/2024

Hi Sydney,

Thank you so much for organising everything so quickly, and for your concern and professionalism.

I would recommend your company to anyone, thanks also to Annetjie for expediating things.

Kind regards,
Linda Lurie
Framework Property Services CC

12/12/2023

Warm greetings Storm,

Over the last couple of weeks, I had some dealings with Ecomed to have my CPAP machine replaced as my old one has failed to some electrical issues. I must say that from day one my dealings and all interactions was of next level. As a matter of fact, it was exceptional and beyond fantastic and surely exceeded any customer expectations.

All the above refers to:
Having my old machine tested, diagnosed, and reported on.
Dealings and interactions with my medical aid. This was hugely beneficial to me as a customer.
Constant communications and updates. This was unexpectedly the best part of the journey.
I dealt with Daniel and I would like to command his service. I also feel it is imperative to bring this to your attention as this employee is in my opinion of high value to Ecomed. It is surely also important for you to have sone reassurance of your staff’s capability and level of commitment towards customer service.

Well done to Ecomed and your team.
This was truly a great experience and the services rendered was of high value.

Regards,
Heine Annandale

24/11/2023

To whom it may concern,

I would herewith like to express my thanks to Petro for the delivery of my oxygen concentrator.

Petro was extremely professional in the way she conducted herself and the time and effort to give a comprehensive demonstration.

Having worked for over forty years in the HR industry it is pleasing to have dealings with employees who are proficient and upbeat about their occupation.

Please thank her on my behalf.

Kind regards,
Clarke Balie

22/11/2023

Good morning,

On Sunday afternoon, the 19th of November , the oxygen concentrator that my dad is using, developed some issues. My dad is dependent on this machine for oxygen 24 hours a day.

I made contact with Esaien, who advised that Kumaran was on standby. I then made contact with Kumaran, who was in PMB at the time attending to another patient. He immediately assisted me over the phone by asking me to make some adjustments to the machine to make it more reliable. He then made contact with me 3 times over the next 2 hours to establish if all is okay, always emphasizing that my dads health takes priority and he needs to make sure that he is getting sufficient oxygen.

He offered more that once to drive through to Richards Bay after he had attended to the patient he was busy with in PMB. It being late on a Sunday afternoon, and the fact that my dad had the use of an oxygen cylinder as a backup should the machine give issues again, I asked him to attend to this on Monday morning. Kumaran again made contact during Sunday evening to find out if all is still okay. Monday morning at 9h30 Kumaran was on site with my dad assessing the machine and promptly replacing it with a new one!

Please allow me to express my sincere gratitude to Kumaran for assisting us in our time of need. I don't know Kumaran personally, but I can see that this is a man that is passionate about what he does and he really cares.

Thank you Kumaran!

Kind Regards
Anton

08/11/2023

Beste Storm,

Ek wil net graag baie dankie sê vir die uitmuntende diens wat ons van Casper ontvang het. Hy het uit sy pad gegaan om die inverter betyds by ons af te laai (op kort kennisgewing) en mooi vir my gewys hoe dit werk. Hy is vriendelik, professioneel en bereid om die extra mile te loop. Hy is defnitief n aanwins vir jou besigheid.

Nogmaals baie dankie.

Vriendelike groete
Helen Bruwer
SHB

23/10/2023

Good morning Ecomed Team,

I just want to take this time and really appreciate the service i have been getting from Lutursha da Silva and Jeannette.

It does not matter what time of the week i contact her, she goes out of her way to assist.

I remember when my mom was in hospital - she made it her problem to assist us even with Discovery and the Hospital when the wrong information was provided for my mom's oxygen concentrator. She called the hospital and Discovery to make sure my mom will be sent home with her oxygen concentrator.
The concentrator was home even before my mom arrived ❤️

What a service.
Thanks to her, my mom is home and healing well.

I really appreciate her work ethics and efforts.
Mrs. Dineo Choeu

23/10/2023

Attention: Storm,

On behalf of myself as patient and Dr Pretorius as Main Member of Profmed (also my son), we would like to place on record our sincere appreciation for the excellent service we received from Lee West and Daniel - the two experts looking after me and my Oxygen Therapy.

Their unselfish and dedicated attention greatly appreciated.

Kind Regards,
Mrs. Pretorius and Dr Steven Pretorius
GOD Bless 🙏

20/10/2023
18/10/2023

Good Day,

I hope you are well.

I would like to send my compliments to Sylvester for his outstanding service when he visited my home.

His job is done with passion and dedication.
I have no words to express my happiness.

Keep up the good work!

Warm regards,
Monica

10/10/2023

Dear Michelle,

Just want to express our gratitude and admiration for your dedication in going more than the “extra mile” in achieving the ongoing availability of the oxygen unit. It means a great deal to us.

Our thanks too to the rest of your team. You’re all tops!

Have a good day and stay safe.

Kind regards,
Bill & Maie Hunt.

10/10/2023
06/10/2023

I would like to thank Petro Erusmus for the help and assistance that she has provided to my mother-in-law, Mrs Yvonne Orloefse that resides at Mooihawens, Winkelspruit.

Regards,
Patrick.

04/10/2023

Good afternoon,

This is Dr S. Naidoo from 2 Military hospital in Wynberg.
I am writing this to you to express my deepest gratitude and thanks to your staff member Mr. Johan Bronkhorst who I have had the pleasure of interacting with this past week.

One of our very ill army veterans required a CPAP machine for his ongoing ailments which were severely impacting his quality of life. Once I emailed the request to Ecomed- I was contacted that very afternoon and Mr. Bronkhorst came to the patients bedside that very evening to begin his assessments!

Within 2 days he was able to produce a report and procure a device for the patient to start using immediately! The speed of service delivery was incredible and appreciated!

My sincerest thanks to you, your team and Mr. Johan for helping us in such an important case with urgency and care.

Thanks again
Kind regards
Dr S.Naidoo
2 Military hospital
Dept. Of Internal Medicine.

Photos from Ecomed Medical's post 02/10/2023

Good day Kim,

It is with folded hands, I take the pleasure in thanking Ecomed for their generous donation of pens and lanyards towards our little gift pack to the patients in support of Breast Cancer Awareness Month 2023.

So far since this morning we have had "ALL SMILES" and appreciation from our patients. They simply love the bath salts with a little nail file, pen and lanyard. Our private patients also get a 10% discount this month when doing a mammogram which comes with a free ultrasound of the breast as well. Nothing makes us happier than bringing a smile to these amazing women. This is only possible because of your kind gesture and support.

Once again a blessed, warm thank you to ECOMED on behalf of Dr Burger Radiology, Myself and all our mammy patients. A special thank you to Goodman and Yourself for your support as well.

I trust that this relationship between Dr Burger Radiology Olivedale and Ecomed continues in the future.

Kind Regards

Jessica David
Reception Manager
Drs Burger Radiologists Inc.
Netcare olivedale hospital

02/10/2023

Dear Storm,

I have had an incredible experience dealing with Petro recently and feel compelled to write to you to let you know how grateful I am to her for going that extra mile when calling to check on my oxygen.

I have had others from your company who have not been able to adequately explain the workings of these cylinders and portable oxygenators and have left me floundering, but Petro, with her knowledge, took the time to make sure that I understood all the workings.

She is a credit to your company.

Kind regards,
Joan Coetzee

29/09/2023

Ecomed Medical Dundee is at the Mediclinic Dundee wellness day.

28/09/2023

I just want to compliment John on his excellent service.

Nothing is ever too much for him to do and he really goes the extra mile to make sure all my requirements are met.

ECOMED should be very glad to have someone like John working for the company and he is an absolute asset.

Regards,
Mrs. Davies

28/09/2023

Dear Storm,

I did speak to you earlier today, but, would like to put in writing how impressed we were with the service we received from Esaien.

As explained, my Mom is in hospital and my sister had a stroke and heart attack as well. We only flew down from Johannesburg yesterday and picked up the messages and missed calls on my sister and Mom's phone.

Esaien's constant updates and visit today was done with such care and compassion and for that we will be eternally grateful.

Esaien is certainly an asset to your company and we will not hesitate to recommend your company due to his efficiency and kindness.

Thank you.

Kind regards,
Nigel Beckett

Photos from Ecomed Medical's post 19/09/2023

That's wonderful news to hear!

It's heartwarming to know that Ecomed was able to assist Ken Baker in Cape Town with the necessary oxygen for Tori, his cat.
It's a relief to hear that Tori is now breathing without difficulty.

If there's anything else Ecomed can do to help, please don't hesitate to let them know.

Wishing Tori a continued recovery and good health!

19/09/2023

Good day,

I am sending this email to inform you on the good service that I received from your employee: Esaien.

Esaien was efficient and prompt in terms of service provided and was very informative with me regarding the steps on how to use the oxygen machine and the accessories. He was also able to fulfill my request for an oxygen cylinder and made it possible for me to have it on the day that it was needed.

It is always good to work with professional people.
Well done to Esaien and the Ecomed Medical team.

Regards,
A A Gounden
Satisfied customer

18/09/2023

Ecomed Medical is caring for the community, one person at a time.

11/09/2023

To Esaien and Storm van der Merwe,

I would like to express my heartfelt thanks for your incredible service.

Delivery of my oxygen machine to Howick Len Med hospital last week was greatly appreciated. This enabled me to go home.

Thank you so such for outstanding service.

Best regards,
Myra Spiers (Howick)

06/09/2023

Goeie more,

Michelle het Maandag die 4de September 2023 my man se CPAP masjien en masker kom aflewer by ons in Heidelberg en die nodige gefoen.

Haar diens aan ons was uitstekend...my man het glad nie gesukkel om die masjien Maandag aand te begin gebruik nie.

Baie dankie Michelle.

Vriendelike groete
Mnr. en Mev.Cordier

06/09/2023

Would like to just say a huge thank you to Marie and Paula for the outstanding care and service you have given me at all times.

Lesley Des Fountain

04/09/2023

Dear Storm,

I hope this email finds you well,

I would just like to take this opportunity to applaud you on your teams amazing charismatic personality.

One of your staff members a Mr Mdu Nkala, was travelling when an accident occurred in front of him. It was quite a gloomy and traumatic accident as it involved an heavy motor vehicle and a light motor vehicle.
Mr Nkala did not hesitate for a second to assist on this accident scene. He was truly helpful in aiding a patient until we arrived on scene.

I would just like to commend him and his willingness to assist and for representing your company so incredibly and placing Ecomed name so high!

Please convey the message to Mr Nkala.

Kind regards
Tiaan Meyer
Branch Manager
Vaal
ER24

Photos from Power EEZ's post 01/09/2023
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Ecomed Medical is caring for the community, one person at a time.
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Telephone

Address


25 Clew Street Monument Ext 1
Krugersdorp
1739

Opening Hours

Monday 08:00 - 16:30
Tuesday 08:00 - 16:30
Wednesday 08:00 - 16:30
Thursday 08:00 - 16:30
Friday 08:00 - 16:30

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