MLTC Group

MLTC Group

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The future of AI 2022: Progressing AI maturity in the contact center 03/08/2022

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The future of AI 2022: Progressing AI maturity in the contact center A strong majority understand the value of AI and automation to accelerate self-service options, improve customer satisfaction, improve productivity, and help drive revenue for the organization. Both the value and the risks of not deploying advanced AI are recognized among leaders.

Marco van Biljoen on LinkedIn: DO YOU KNOW WHAT YOU DONT KNOW? To all the IT Execs and IT Operations 05/07/2022

https://lnkd.in/dKV9Y82D

Marco van Biljoen on LinkedIn: DO YOU KNOW WHAT YOU DONT KNOW? To all the IT Execs and IT Operations DO YOU KNOW WHAT YOU DONT KNOW? To all the IT Execs and IT Operations Managers - How are you: - Distributing software? - Monitoring license usage across...

Customer Experience like youve never seen it before! 09/05/2022

Customer Experience like youve never seen it before! - https://mailchi.mp/19094f23c965/customer-experience-like-youve-never-seen-it-before

Customer Experience like youve never seen it before! Copyright (C) 2022 MLT-Consulting. All rights reserved.Our mailing address is:Want to change how you receive these emails?You can update your preferences or unsubscribe

Product Showcase | Knowmax.ai 01/02/2022

Join us for 30min to learn how Knowmax can solve your CX challenges on Thursday 3rd Feb @ 1:30pm SAST

Who is this demo for?
If you are interested in improving your CX, making your support teams mistake-proof, enhancing process efficiency this product showcase is for you.

https://app.livestorm.co/knowmax/product-showcase?utm_source=Organic&utm_medium=Sign&utm_campaign=YJ

Product Showcase | Knowmax.ai Join us to learn how Knowmax can solve your CX challenges Get a better understanding of Knowmax’s powerful modules and features. Learn how to implement Knowmax for improving your CX. And have all y...

Photos from MLTC Group's post 31/01/2022

How effective is your agency in $$ values??

Why would companies like Twitter, TikTok, Nike, Amazon, Microsoft, Samsung, Jaguar, and other huge brands trust and keep using our platform, surely this is something you should investigate!!?

Are you using an external agency to manage your marketing and or other forms of media? If so, how do you know if you are getting a return on the millions of $$ spent with them?

The new norm of marketing and customer experience intertwines on a regular basis, with a plethora of companies approaching you to manage your social media, your LinkedIn, your facebook, etc etc etc....

But are you getting feedback at the very second someone says something about your product or company at the exact moment, whether it is good, or worst case, a really negative comment and do you have the right AI behind you to manage it when you cant, automatically !!???

Studies have shown that the impact of negative comments on social media or negative information is 63% more likely to be clicked on than positive information, which means that social media algorithms are designed to maximize such signals and are bound to spread negative information!

If you are not geared up for it this could damage both your brand and your company to the point of a crash....

Why would companies like Twitter, TikTok, Nike, Amazon, Microsoft, and other huge name brands trust and keep using our platform, surely this is something you should investigate!!?

Come to chat to us about how we enable companies, and digital agencies, to ensure that they stay ahead of the race!

04/12/2021

PAY-PER-DAY-CALL-CENTRE-SERVICE!
(up and running in under 2 hrs)

We are proud to launch our latest offering:
Pay per day Call Centre As a Service...

Do you require a small group of call centre seats, quickly for a day or a week?

We have the ability to get you up and running in under 2hrs.

Minimum commit is 5 licenses for 2 days.
(scalable to 2000 licences)

Nothing else....How easy can it be......

Functionality includes:
- Inbound
- Outbound
- Outbound dialer
- IVR
- Recording
- Analytics + Reporting
- CRM integration (optional)
- Agents (optional - external partner)
- and lots lots more.....

Call us if you want to know more:
[email protected]



https://www.linkedin.com/posts/marcovbi_bposervices-customerexperience-callcenter-activity-6872816237575999489-bO2C

Talkdesk Quality Management | Talkdesk CX Cloud™ Contact Center Platform 30/09/2021

How do you do quality management in your company?

https://www.youtube.com/watch?v=_zIwJB_5MBQ

Talkdesk Quality Management | Talkdesk CX Cloud™ Contact Center Platform Improve agent performance and elevate your customer experience with holistic evaluations and actionable feedback.ABOUT TALKDESK: When we started Talkdesk in ...

27/09/2021

Interesting article by Florian Zandt at Statista
Sep 22, 2021. South Africa leading African countries in its approach to human rights and the internet and one of the main reasons we have a growing BPO sector servicing the rest of the world!

Talkdesk Ranked #1 in 11 G2 Fall Reports - Press Releases | Talkdesk 17/09/2021

https://www.talkdesk.com/news-and-press/press-releases/g2-fall-reports-2021/

Talkdesk Ranked #1 in 11 G2 Fall Reports - Press Releases | Talkdesk Now holds Leader quadrant positions in 25 G2 reports with thousands of five-star ratings

AgenTrak v2 01 07 2020 30/08/2021

How are you managing or monitoring your remote workers? 🧐

https://www.youtube.com/watch?v=zAZvIqOBdPE

AgenTrak v2 01 07 2020 AgenTrak is the leading Employee Monitoring & Optimization software solution. It helps track employee productive and unproductive activity across mouse, keyb...

06/08/2021

Use case #1:
Do you regularly make calls to the UK?

Use case #2:
Do you have a call center, big or small, and have to connect to your potential customers in the UK?

Use case #3:
Do you need to transfer calls made locally to your clients in the UK?

Use case #4:
Do you need to record these calls and comply to standards?

Use case #5:
Do you need to show CLI UK based numbers when calling the UK?

Contact us for more info.....

AgenTrak v2 01 07 2020 26/07/2021

How are you monitoring or managing your remote of home based workers?

AgenTrak v2 01 07 2020 AgenTrak is the leading Employee Monitoring & Optimization software solution. It helps track employee productive and unproductive activity across mouse, keyb...

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