Broker Support Group

🚗📋 Help your clients be prepared before they need to claim.

A motor accident is stressful enough without having to wonder what information to collect or what to do next.

By keeping your clients informed, you help make the claims process smoother, faster, and less stressful for everyone involved

🌟 Client Spotlight 🌟

We're proud to celebrate G. van Cuyck Insurance Consultants (G Van Cuyck Insurance Consultants (Pty) Ltd | FSP 12925) and their broker, Lisa Swart, who was recently featured in ATM Cape - Automotive Trade Media CAPE .

The article, "Insurance Fundamentals for the Automotive Industry: An Informative Session for RMI Members," highlights the importance of understanding the unique insurance risks faced by businesses in the automotive sector and the value of expert advice in protecting their operations.

At GVC Insurance Consultants, sharing knowledge and empowering clients with practical, industry-specific insights is at the heart of what they do. Congratulations to Lisa and the entire GVC team on this well-deserved recognition and for their continued commitment to excellence in the insurance industry. 👏

📖 Read the full article here: https://atmcape.co.za/2026/06/04/insurance-fundamentals-for-the-automotive-industry-an-informative-session-for-rmi-members/

🚨 We're Hiring | Claims Handler 🚨

Are you an experienced short-term insurance professional with a passion for delivering exceptional client service? We're looking for a Claims Handler to join our Broker Support Group team in Bloemfontein.

In this role, you'll take ownership of the full claims process, work with multiple insurers, build strong relationships with brokers and service providers, and ensure fair, efficient claim outcomes in a fast-paced environment.

We're looking for someone who:
✅ Has 3–5 years' claims experience in short-term insurance
✅ Is organised, detail-oriented, and thrives under pressure
✅ Has excellent communication and relationship-building skills
✅ Enjoys working as part of a collaborative team
✅ Is committed to delivering outstanding service

If you're ready to take the next step in your career and grow with a dynamic team, we'd love to hear from you!

📍 Location: Bloemfontein

Apply now or share this opportunity with someone who would be a great fit! 💼✨

🌟 Read Almay van Schalkwyk’s Testimony about Broker Support Group 🌟

"As a broker, it is rare to find an underwriting team that consistently goes above and beyond the way BSG does; from the speed and professionalism of their underwriting and claims processes to the exceptional care they show clients when it matters most.
When one of my clients faced a family emergency during an active claim, the BSG team responded with urgency, compassion and a level of personalised care that is genuinely rare in this industry. They made sure my client was looked after every step of the way.
That kind of dedication , to both the broker and the client , is what sets BSG apart.
With MJ Prinsloo (Head of Insurance) leading the team, BSG continues to set the standard for professionalism, service excellence and heart.
Proud to work alongside such an outstanding team."



Almay van Schalkwyk, GDL Financial Services CC t/a Gert Goosen Brokers, Authorised FSP No. 43551
This testimonial reflects the genuine opinion and personal experience of the individual named above. Individual client experiences may vary. Broker Support Group (Pty) Ltd FSP No. 26846 an authorised Financial Services Provider.

🚨 Vehicle Hijackings Continue to Rise in South Africa 🚨

Recent crime statistics from the last two quarters highlight a growing concern for motorists across the country, with an estimated 60 vehicles hijacked every day.

According to MasterDrive, the following vehicles remain among the most targeted:
* Toyota Hilux
* Volkswagen Polo
* Isuzu D-Max
* Toyota Corolla Cross
* Ford Ranger
* Kia Picanto (newly added)

Hijacking hotspots also remain a major concern:
📍 N2 highway to Cape Town International Airport
📍 Alexandra, Gauteng
📍 Inanda, KwaZulu-Natal

As brokers, staying informed helps us better guide and protect our clients against evolving risks.

Awareness matters. Protection matters even more.

Read more here: https://businesstech.co.za/news/lifestyle/860784/the-cars-being-hijacked-in-south-africa-with-one-new-target/



With thanks to Hollard for providing the information used in this post.

The Hollard Insurance Company Ltd (Reg No. 1952/003004/06); Hollard Life Assurance Company Ltd (Reg. No. 1993/001405/06); Hollard Investment Managers (Pty) Ltd (Reg. No. 1997/001696/07); Hollard Specialist Insurance Limited (Reg No 1966/007612/06); and Hollard Specialist Life Limited (Reg No 1994/001332/06), are authorised Financial Services Providers.

💙 💚Standing with every community affected by the floods and storms.

At Broker Support Group, we’re committed to supporting our brokers and their clients throughout the claims process - every step of the way. 🌧️🤝🏡

We're Hiring: Claims Executive

Are you a driven, detail-oriented insurance professional with strong leadership skills and a passion for operational excellence?

We’re looking for a proactive Claims Executive to oversee the operational and administrative functions within our Commercial & Personal Lines Short-Term Insurance division — ensuring efficiency, compliance, and exceptional service delivery.

What You’ll Do:
✔ Oversee policy administration, underwriting, renewals, amendments & claims processes
✔ Manage daily operations, workload allocation, quality control & compliance monitoring
✔ Lead staff onboarding, training, performance management & team development
✔ Ensure adherence to FAIS, underwriting & regulatory requirements
✔ Maintain strong broker and client relationships while delivering service excellence
✔ Manage payroll-related administration, attendance & leave processes
✔ Compile operational reports and support strategic process improvements
✔ Drive office administration, system enhancements & operational efficiencies

What You’ll Need:
✔ Grade 12 (Matric)
✔ RE5 – Compulsory
✔ RE1 – Compulsory
✔ NQF 5 in Short-Term Insurance – Compulsory
✔ Class of Business: Commercial & Private Lines – Advantageous
✔ 5–10 years’ experience in short-term insurance operational support
✔ 5–10 years’ staff management and office operations experience
✔ Strong claims, underwriting & client retention experience
✔ In-depth knowledge of short-term insurance products, risk profiling & pricing
✔ TIAL or ROC experience – Advantageous
✔ Bilingual: English & Afrikaans
✔ Strong administrative, communication & negotiation skills

📍 Position based in Durbanville, Western Cape – Office bound

Ready to take the next step in your insurance career?
Send your CV to [email protected]

Happy Workers’ Day 🎉

Behind every policy processed, every broker supported, and every challenge solved at Broker Support Group is a team that takes pride in their work and takes responsibility for the outcome.

Your attention to detail, your willingness to go the extra mile, and your commitment to excellence are what set us apart. ⭐

Today is about recognising that effort and celebrating the people who make it happen. 💚💙