InterAction Training

What if every frontline employee saw themselves as the CEO of the customer experience?

Every interaction—whether it's answering a question, opening an account, or resolving a concern—shapes how customers feel about your institution. That's a big responsibility... and an even bigger opportunity.

Join Vicki Kraai for CEO of the Customer Experience, a practical webinar designed to help frontline teams think beyond transactions and embrace the influence they have every day.

📅 Thursday, August 20, 2026
⏰ 1:30–3:00 PM CT

In this session, you'll learn how to:
✔ Build confidence as a person of influence
✔ Create memorable customer experiences
✔ Strengthen relationships without feeling sales-focused
✔ Develop the professional mindset that elevates both customer and coworker interactions

Designed for tellers, customer service representatives, supervisors, branch managers, trainers, and anyone responsible for developing frontline teams.

👉 Learn more: interaction-training.com/event/ceo-of-the-customer-experience08202026/

If you're constantly putting out fires, answering every question, and fixing every problem, this might be the leadership skill that's holding you back.

Many managers don't have a time management problem—they have a delegation problem.

Join Heather Legge for "Delegation Detox: Break the "I'll Just Do It" Habit," a practical webinar designed to help leaders stop over-functioning and start developing more capable, accountable teams.

📅 August 25, 2026
⏰ 2:00–3:00 PM CT

In this session, you'll learn how to:
✔ Delegate with greater clarity and confidence
✔ Reduce overload without lowering standards
✔ Create more ownership and initiative within your team
✔ Free up time for the work only you can do

Perfect for branch managers, supervisors, team leads, operations leaders, and emerging managers looking to lead more effectively.

👉 interaction-training.com/event/delegation-detox-break-the-ill-just-do-it-habit082526/

The best referrals don't feel like sales conversations.

They happen when employees listen, ask good questions, and connect customers with solutions that genuinely meet their needs.

Join Janice Branch for "Spotting Opportunities and Making Referrals," a practical webinar designed to help frontline and call center staff become more confident identifying opportunities to deepen customer relationships.

📅 August 19, 2026
⏰ 1:30–3:30 PM CT

In this session, you'll learn how to:
✔ Recognize opportunities hidden within everyday conversations
✔ Use curiosity to strengthen customer relationships
✔ Match products and services to customer needs
✔ Become more comfortable making referrals that provide value

Designed for tellers, new accounts personnel, call center staff, supervisors, and branch leaders.

👉 interaction-training.com/event/spotting-opportunities-and-making-referrals081926/

Ever find yourself coaching the same customer service behaviors over and over again?

The challenge often isn't knowledge—it's confidence, communication, and the ability to navigate customer interactions professionally and effectively.

Join Heather Legge for "Elevated Customer Interactions," a practical workshop designed to help leaders develop customer-facing employees into confident, capable professionals who represent your institution with credibility and care.

📅 August 18, 2026
⏰ 1:30–3:30 PM CT

In this interactive session, you'll learn how to:
✔ Set clear expectations for customer interactions
✔ Improve communication and emotional intelligence
✔ Build employee confidence in customer-facing situations
✔ Coach for lasting behavior change and accountability

Plus, attendees receive a ready-to-use coaching toolkit with templates, conversation guides, and practical exercises.

👉 interaction-training.com/event/elevated-customer-interactions-a-practical-workshop-for-leaders-to-build-confident-capable-customer-facing-teams081826/

A customer's experience is only as strong as the people delivering it.

If your team interacts with customers every day, their ability to communicate, solve problems, build rapport, and inspire confidence directly impacts customer loyalty and growth.

Next week, Janice Branch will lead "The 10 Must Have Skills for Customer Success," a practical webinar focused on the skills that help customer-facing employees move beyond simply completing transactions and toward building lasting relationships.

📅 Thursday, July 23, 2026
⏰ 1:30–3:30 PM CT

From communication and professionalism to persuasive abilities and problem resolution, attendees will leave with tools they can apply immediately.

👉 interaction-training.com/event/the-10-must-have-skills-for-customer-success072326/

Customers don't stay loyal because of transactions. They stay loyal because of relationships.

In today's competitive environment, products and services can often look very similar. What makes the difference? The experience customers have with the people who serve them.

Join Janice Branch for "The 10 Must Have Skills for Customer Success" and explore the skills that help employees build trust, strengthen relationships, and create loyal customers who keep coming back.

📅 July 23, 2026
⏰ 1:30–3:30 PM CT

Participants will learn practical strategies to strengthen communication, problem-solving, professionalism, confidence, and other essential customer service skills that drive long-term success.

Perfect for customer contact personnel, supervisors, trainers, and leaders responsible for customer-facing teams.

👉 interaction-training.com/event/the-10-must-have-skills-for-customer-success072326/

Let’s be honest—some employee situations don’t fix themselves.

Avoiding them doesn’t help.
Repeating the same conversation doesn’t help either.

If you’re dealing with performance issues, team conflict, or disengagement, this session gives you a clearer path forward.

Dealing with the Tough Employee Stuff is happening next week.

🗓 Thursday, June 18
⏰ 1:30–3:30 PM CT

You’ll walk away with:
• Practical ways to coach and correct behavior
• Tools to handle tough conversations
• Strategies to document, follow through, and improve outcomes

This is real-world, practical guidance—built for leaders managing real teams.

👉 Reserve your spot before it fills.
👉 https://interaction-training.com/event/dealing-with-the-tough-employee-stuff-utilizing-coaching-and-improvement-plans061826/

Quick question—how confident are you in your ability to coach through tough conversations?

If emotional intelligence isn’t part of your coaching approach, it’s likely the missing piece.

Coaching EQ: Developing Emotionally Intelligent Leaders & Teams is happening next week.

🗓 Tuesday, June 16
⏰ 1:30–3:00 PM CT

In this session, you’ll walk away with:
• Practical tools to coach with emotional insight
• Strategies to handle pressure without losing connection
• Ways to build stronger, more engaged teams

This is a practical, skill-based session—not theory.

Save your spot before it fills. 👉 https://interaction-training.com/event/coaching-eq-developing-emotionally-intelligent-leaders-teams061626/

Every leader has “those” situations.

The employee who pushes back.
The one who’s disengaged.
The behaviors that don’t improve—no matter how many conversations you’ve had.

Most managers were never taught how to handle these moments well.

Join Janice Branch from InterAction Training for this upcoming webinar:
Dealing with the Tough Employee Stuff: Utilizing Coaching and Improvement Plans

🗓 June 18, 2026
⏰ 1:30–3:30 PM CT

In this session, you’ll learn how to:
• Address difficult behaviors with confidence
• Coach through performance challenges
• Handle turnover, conflict, and disengagement
• Create improvement plans that actually work

Designed for branch managers, supervisors, operations leaders, and trainers navigating real team challenges.

👉 Learn more and see if this session is right for you. https://interaction-training.com/event/dealing-with-the-tough-employee-stuff-utilizing-coaching-and-improvement-plans061826/

Some of the hardest leadership moments aren’t about what to say—
they’re about how you show up.

In banking, conversations happen under pressure—performance issues, customer concerns, team dynamics. Emotional intelligence is what turns those moments into progress.

Join Vicki Kraai from InterAction Training for this upcoming webinar:
Coaching EQ: Developing Emotionally Intelligent Leaders & Teams

🗓 June 16, 2026
⏰ 1:30–3:00 PM CT

In this session, you’ll explore how to:
• Build trust through self-awareness and empathy
• Recognize common EQ gaps in leaders and teams
• Coach with more clarity, connection, and impact
• Strengthen both team and customer relationships

Designed for HR professionals, leaders, and those developing talent in financial services.

👉 Learn more and see if this is the right fit for your team.
https://interaction-training.com/event/coaching-eq-developing-emotionally-intelligent-leaders-teams061626/