InterAction Training

Every leader has “those” situations.

The employee who pushes back.
The one who’s disengaged.
The behaviors that don’t improve—no matter how many conversations you’ve had.

Most managers were never taught how to handle these moments well.

Join Janice Branch from InterAction Training for this upcoming webinar:
Dealing with the Tough Employee Stuff: Utilizing Coaching and Improvement Plans

🗓 June 18, 2026
⏰ 1:30–3:30 PM CT

In this session, you’ll learn how to:
• Address difficult behaviors with confidence
• Coach through performance challenges
• Handle turnover, conflict, and disengagement
• Create improvement plans that actually work

Designed for branch managers, supervisors, operations leaders, and trainers navigating real team challenges.

👉 Learn more and see if this session is right for you. https://interaction-training.com/event/dealing-with-the-tough-employee-stuff-utilizing-coaching-and-improvement-plans061826/

Some of the hardest leadership moments aren’t about what to say—
they’re about how you show up.

In banking, conversations happen under pressure—performance issues, customer concerns, team dynamics. Emotional intelligence is what turns those moments into progress.

Join Vicki Kraai from InterAction Training for this upcoming webinar:
Coaching EQ: Developing Emotionally Intelligent Leaders & Teams

🗓 June 16, 2026
⏰ 1:30–3:00 PM CT

In this session, you’ll explore how to:
• Build trust through self-awareness and empathy
• Recognize common EQ gaps in leaders and teams
• Coach with more clarity, connection, and impact
• Strengthen both team and customer relationships

Designed for HR professionals, leaders, and those developing talent in financial services.

👉 Learn more and see if this is the right fit for your team.
https://interaction-training.com/event/coaching-eq-developing-emotionally-intelligent-leaders-teams061626/

Think about the last great customer experience you had.
You probably still remember it.

Customers expect good service—but they only talk about the experiences that stand out.

Join Janice Branch from InterAction Training for this live webinar:
Creating Exceptional Client Experiences

🗓 Thursday, May 21, 2026
⏰ 1:30–3:30 PM CT

In this session, you’ll learn how to:
• Create experiences customers actually remember
• Deliver service that feels genuine—not scripted
• Increase efficiency without making customers feel rushed
• Build a culture focused on consistency and excellence

This fast-paced session gives you practical ways to move from satisfactory → memorable.

Designed for frontline staff, tellers, call center teams, and branch leaders.

Register here and start creating experiences customers talk about.
👉 https://interaction-training.com/event/creating-exceptional-client-experiences052126/

Being a branch manager today means balancing people, performance, and pressure—every single day.

And most are doing it while juggling constant pressure.

Join Vicki Kraai from InterAction Training for this live webinar:
Branch Manager Best Practices: Leading an Exceptional Branch

🗓 Thursday, May 7, 2026
⏰ 1:30–3:00 PM CT

In this session, you’ll learn how to:
• Strengthen team engagement and accountability
• Balance results with relationships
• Coach employees for stronger performance
• Elevate the customer experience at the branch level

Built around real-world banking scenarios, this session delivers practical tools you can apply immediately.

Designed for branch managers, supervisors, and leaders responsible for team performance and development.

👉 Register here and lead your branch with greater clarity and confidence. https://interaction-training.com/event/branch-manager-best-practices-leading-an-exceptional-branch050726/

Vicki Kraai had the chance to be part of the Kansas Bankers Association Women in Banking Conference this year.

She spent time talking about feedback—how it builds trust, confidence, and growth within teams. It’s simple, but it makes a big difference.

Always a great day when were focused on leadership and learning!

Ever feel like you’re having the same performance conversation over and over?

Coaching isn’t just giving feedback, it’s how you build accountability, improve performance, and actually develop your team.

Join Janice Branch from InterAction Training for this live webinar:
Coaching Effectiveness for Managers and Supervisors

🗓 Thursday, April 23, 2026
⏰ 1:30–3:30 PM CT

In this session, you’ll learn how to:
• Set clear expectations that stick
• Build performance plans that actually get used
• Handle underperformance without avoiding it
• Create accountability without micromanaging

This workshop introduces a 7-step coaching framework you can apply immediately—no theory, just practical tools.

Designed for managers, supervisors, and trainers responsible for developing others.

Register here and start coaching with more clarity and confidence. 👉 https://interaction-training.com/event/coaching-effectiveness-for-managers-and-supervisors042326/

Last week we got to spend a couple days with a great group of Credit Union professionals with the Illinois Credit Union League.

A lot of honest conversation, some good challenges, and people willing to really think about how they lead their teams. That’s where the real work happens.

Grateful to be part of it!

Feel like your day is running you instead of the other way around?

Meetings. Emails. Compliance. Interruptions. It adds up fast.

Join us for this interactive workshop:
Control Your Workday: A Focus & Ex*****on Workshop for Busy Banking Professionals
📅 Tuesday, April 21, 2026
🕙 10:00–11:30 AM CT

You’ll walk away with:
• Clearer priorities
• Fewer distractions
• Better control of your calendar
• Smarter email and meeting habits
• A simple action plan to use right away

Perfect for bank and credit union professionals managing full plates in fast-paced environments.

👉 Take back control of your workday.
interaction-training.com/event/control-your-workday-a-focus-execution-workshop-for-busy-banking-professionals042126/