Yes UX

Journey mapping...have you done it yet? Here are some interesting tools:

https://www.nngroup.com/articles/remote-customer-journey-mapping/

Remote Customer Journey Mapping Digital tools help distributed teams compile journey maps into digital formats, collaborate synchronously, and integrate external data in their journey maps.

Interesting. Not sure if I agree in every instance. Pure usability is a bit blue sky, sometimes....agree or disagreee? https://www.nngroup.com/articles/needy-design-patterns/?utm_source=Alertbox&utm_campaign=f2f3dd7819-Needy_Patterns_Edit_Saved_Cards_05_16_2016&utm_medium=email&utm_term=0_7f29a2b335-f2f3dd7819-23125225

Needy Design Patterns: Please-Don’t-Go Popups & Get-Back-to-Me Tabs These two overly demanding website design patterns aimed at driving engagement are in conflict with how people utilize browser tabs.

Monday morning's usability article of the day: Change Blindness
http://www.nngroup.com/articles/change-blindness/

Change Blindness: Why People Don’t See What Designers Expect People often overlook new visual details added to an existing image. This affects the usability of many design elements, from error messages to navigation.