BAC Office

🎉 Happy Juneteenth from BAC-Office! ❤️🖤💚

Juneteenth is more than a holiday — it is a celebration of freedom, resilience, history, and progress.

On June 19, 1865, news of freedom finally reached enslaved people in Galveston, Texas — more than two years after the Emancipation Proclamation. Today, Juneteenth reminds us to honor the past, celebrate progress, and continue learning from history.

At BAC-Office, we believe awareness matters — in healthcare, in business, and in community. Today is a great reminder to pause, reflect, celebrate culture, and recognize the strength of those who helped shape the path forward.

✨ Learn something new.
✨ Support community.
✨ Celebrate freedom.
✨ Keep moving forward.

Happy Juneteenth!

BAC-Office, LLC
Billing | Administration | Credentialing
www.bac-office.com

Provider Reminder: Metabolic Monitoring Matters

Patients with severe mental illness (SMI) and those prescribed antipsychotic medications may face increased risks for metabolic syndrome, diabetes, and cardiovascular disease.

Routine metabolic monitoring is a simple but important step that supports early identification, timely intervention, and better long-term patient outcomes.

For providers and billing teams, this is also a reminder to make sure these services are:

✅ Ordered when clinically appropriate✅ Completed according to monitoring guidelines✅ Documented clearly in the medical record✅ Billed correctly based on payer policy and covered services✅ Coordinated between behavioral health, primary care, and lab services when needed

When care is properly monitored, documented, and billed, practices can support quality patient care while also protecting appropriate reimbursement.

BAC-Office encourages providers to review their current workflows for patients with SMI and/or antipsychotic prescriptions to ensure metabolic testing is not being missed.

BAC-Office, LLCBilling | Administration | Credentialingwww.bac-office.com

Billing and coverage requirements may vary by payer, plan, and state policy. Always verify current payer guidance before billing.

Hawai‘i CCS Contract Update

The Community Care Services (CCS) transition timeline has been updated.

AlohaCare was awarded the statewide CCS contract, but the transition start date is now expected to begin October 1, 2026 instead of the previously expected July 1, 2026 date.

Providers should continue monitoring official Med-QUEST, AlohaCare, and current CCS plan communications for transition guidance, authorization updates, billing instructions, and network notices.

BAC-Office will continue watching for updates that may impact billing, credentialing, and provider workflow preparation.

BAC-Office, LLC
Billing | Administration | Credentialing

www.bac-office.com

If you have questions about any of the following specific roles in Revenue Cycle Management, please call 808-909-2003 or email [email protected] to schedule a free 30 Minute virtual meeting to discuss!

Today, BAC-Office honors and remembers the brave men and women who made the ultimate sacrifice in service to our country.

Their courage, dedication, and selflessness will never be forgotten.

Wishing everyone a meaningful Memorial Day as we pause to reflect, remember, and give thanks.

BAC-Office, LLC
Billing | Administration | Credentialing
🌐 www.bac-office.com

Happy Mother's Day to all you wonderful ladies!

Aloha,

We want to make you aware of a recent Medicare update that may impact patient eligibility records and claim processing. On March 11, 2026, CMS notified Medicare plans that approximately 1.3 million Medicare Beneficiary Identifier (MBI) reassignments were processed with an effective date of April 14, 2026. These newly reassigned MBIs are believed to be connected to a recent data security breach.

As a precautionary measure, we strongly recommend that all offices verify Medicare eligibility and confirm each patient’s current Medicare Beneficiary Identifier (MBI) before rendering services and again before claim submission. Using an outdated or incorrect MBI may result in eligibility rejections, claim denials, and reimbursement delays.

Using an outdated or incorrect Medicare ID can result in:

Claim denials
Eligibility rejections
Delays in reimbursement
Coordination of benefits issues
Patient billing complications
Recommended Best Practices
To help minimize denials and payment delays, we recommend the following:

Verify Medicare eligibility for all Medicare patients prior to appointments and again before claim submission when possible.
Confirm the patient’s current Medicare Beneficiary Identifier (MBI) directly through your eligibility verification system or payer portal.
Ask patients to provide their most current Medicare card at check-in.
Update patient demographics and insurance information immediately if changes are identified.
Re-run eligibility checks for patients who have not been seen recently or who have experienced recent insurance changes.

Why This Matters

Medicare may update or replace beneficiary identifiers, and in some situations patients may not realize their information has changed. Submitting claims with inactive or incorrect Medicare IDs can increase rejection rates and slow reimbursement timelines.

Taking a few extra moments to verify eligibility can significantly reduce preventable denials and administrative rework.