Denali Interactive Communications

A remote multitasked role, the ideal candidate will be responsible for handling & carefully responding to all inbound and outbound customer inquiries.

RESPONSIBILITIES

- Appropriately communicate with members via phone and email
- Provide excellent customer service through active listening.
- Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding.
- Compassionately handle sensitive situations surrounding home improvement needs, hospitality, and entertainment
- Work with confidential customer information and treat it sensitively.
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.

REQUIREMENTS

- Must be 18+ years old.
- Minimum of 2 years of sales and customer service experience
- Typing skills of 30+ WPM with 90% accuracy required
- Prefers working in a virtual self-management/self-motivated environment.
- Excellent verbal and listening skills.
- A professional and articulate voice
- Must be able to pass client training and background check.
- Ability to provide superior customer service while navigating multiple systems including the use of chat to ask and receive internal support.

FOR MORE INFORMATION VISIT:
https://www.denaliinteractive.com/inbound-call-center-consultant

We are looking for a few Call Center Agents to join our team of incredible people this Winter. Denali Interactive Communications partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to build strong relationships with their customers. We want people who have an excellent personality, empathy and strong work ethic.

Our people are our greatest asset. Once you join our team, we invest in you, with internal programs, certifications and initiatives to develop your skills and help you reach your goals.

QUALIFICATIONS
Must be 18+ years old.

Typing skills of 30+ WPM with 90% accuracy required

Prefers working in virtual self-management/self- motivated environment.

Excellent verbal and listening skills.

Professional and articulate voice.

Must be able to pass certification and background check.

Ability to provide superior service while navigating multiple systems including the use of chat to ask and receive internal support.

Excels working in a fast-paced environment with evolving business needs.

Call or email us, we'd love to hear from you.

907-342-4200

We still have positions open for you to become part of our team! Here's where you can apply.

You can also visit our website: www.denaliinteractive.com

Many ask us: Why did we choose Alaska as the base for our operations? Easy. Alaska has unique opportunities for those wishing to embark on small business ventures as well as for those with dreams of larger, international corporate trade. According to Business Insider, Alaska is the second-best state in which to start a business last year.

Get to know more about this great state that we call home.

Seeking customer service representatives to take calls from customers inquiring about a variety of things. The ideal candidate will handle each call in a professional and expeditious manner. For more information, please call us 907-206-6200 or email us at [email protected]

In recent years (and more since the global pandemic), companies have turned to hiring outsourcing staff. However, some still argue that it is not a good deal.

We do not agree, not only because we are an outsourcing company, but because the reason why our company was founded was to meet certain needs that only BPOs can perform.

Here are some misconceptions about BPOs that could answer your doubts about this sort of business.

IMPORTANT NOTE: This remote (home-based) position is ONLY available for Puerto Rico residents at the moment.

The Technical Support Assistant will be the escalation point for customer reported technical issues and responsible for ensuring all customer issues are addressed in a timely and efficient manner.

MAIN QUALIFICATIONS
1-3 years of technical customer service experience

Excellent troubleshooting and analytical skills

Excellent verbal and written communication skills

Ability to manage difficult and stressful customer situations with attention to detail and sense of urgency.

Capability to balance and prioritize multiple issues.

Proven ability to work independently and remotely.

Experience with contact center technologies from leading IP telephony vendors such as Cisco, Avaya, or Nortel (i.e., agent desktop, IP-IVR, instant messaging, workforce management, call recording) is advantageous.

TECHNICAL REQUIREMENTS

Internet speed – download speed 5 MB; upload speed 3 MB, ISP must be highly stable with no packet loss and latency over 100ms, DSL or home WiFi (NO dial-up, and/or Hotspots are allowed), and/or Home Router with wired link to PC​.

Denali Interactive Communications will provide the computer equipment.

FOR MORE INFORMATION ABOUT THIS POSITION, VISIT OUR WEBSITE.