Beyond20

🚨 🚀 🎉 We are absolutely thrilled to announce that Beyond20 is officially an Elite ServiceNow Partner! We are so thankful for the efforts of our entire team to get us here, the incredible support from the wonderful people at ServiceNow, and the collaboration with each of our clients!

This is truly the best way to start the year and we can’t wait to see what the future holds as we continue to change work life for our clients through best practice consulting, platform implementation, and training.

Another holiday party in the books! A grand time was had by all in Chicagoland this year, complete with a sake tasting and more improv and jazz than you can shake a stick at. Grateful for this fantastic team.

Thanks Cherwell Software for yesterday's live interview with our Erika Flora! We're thrilled to be here at !

Individuals who hold the PMP certification will earn 40 PDUs through the CISSP training course.

CISSP Training Course | Beyond20 This 5 day CISSP Training Course will help you develop skills to lead cybersecurity initiatives, design and implement governance and more. Enroll now.

Launching Problem Management is easier than you think. Here's how to get started.

Getting Started with Problem Management | Beyond20 Here's how to get started with Problem Management, from appointing a Problem Manager to Measuring performance through KPIs.

Here's how you can make sure you're taking the right action after meetings to improve feedback loops.

How to Create DevOps Feedback Loops | Beyond20 Learning to create DevOps Feedback Loops is one of the most critical pieces to ensure your organization's cultural acceptance of DevOps.

The Service Value Chain is the core of the ITIL Service Value System. Here's the what and why. http://bit.ly/2Tx0FJm

Back by popular demand! Join us for our "What's new and changing in ITIL 4" webinar on Thursday, December 18th: https://attendee.gotowebinar.com/register/8766630903307142403

Not every organization places an emphasis on proactive problem management. Don't be like them. Here's why executing on proactive problem management is critical to IT organizations.

The Value of Proactive Problem Management Only the bravest - and ultimately the most successful - of IT organizations take Incident Management one step further and spend their time and energy getting Problem Management right. Here’s why it’s important to do so, and a few ideas to get you going in the right direction.

Constructive criticism can be just as difficult to give as it is to receive. In her article for CIO, Erika Flora provides tangible advice for perfecting both:

How to gracefully give and receive feedback And in time, those around you will follow your lead and do the same for you.

The office can be a stressful place (especially when mistakes are made) - but it doesn't have to be. In her article for CIO, Erika Flora highlights how bringing a sense of humor to the office can enhance your team's engagement and encourage creativity.

Long live levity: the benefits of becoming a funny leader Levity provides relief from the bad, it can inspire and help us work through stressful situations creatively.