Keith Williams Insurance Associates

Our office will be closed 11/22/23 - 11/26/23

We need one more!

Agent/Office Assistant/Receptionist Needed

Help with answering phones, electronic filing, customer database updates and other general office help.

You must be highly organized, trustworthy, teachable and capable of helping to maintain fully electronic systems.

Pay $14-$18 per hour based on skills

Hours - 30 hours per week, no nights or weekends

Customers who stop by with goodies to say thanks for busting your 🤭 are so very kind! We love what we do, but we really love the relationships.

Agent/Office Assistant Needed

3 insurance agents need help with answering phones, electronic filing, customer database updates and other general office help.

Experience! Honesty! Integrity!
ARE AMONG the character traits we are looking for!

Pay $14-$18 per hour based on skills

Hours - 30 hours per week, no nights or weekends

Our office willl be closed this Good Friday. ✝️

Our office will be closed Good Friday ✝️

Our agency is growing and we want you!

If you are a motivated self-starter who thrives on helping others, then this is your opportunity for a rewarding career with excellent income and growth potential!

We are a well-established, reputable, local insurance agency, Come join an agency that is committed to helping our clients choose the best insurance coverage to meet their needs while providing every customer with the outstanding customer service they deserve! If you are hard-working and empathetic then the role is for you!

Process customer policy change requests.
Secure all necessary documents from customers.
Complete Evidence of Insurance requests.
Document each customer contact in system.
Immediately greet all customers entering the office in a friendly and helpful manner.
Take premium payments from customers.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Answer incoming phone calls on the first ring.
Return all phone messages promptly.
Be outstanding at relationship building.
Maintain client relationships with follow up phone calls.
Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
Uphold the wants and needs of your customers.
Educate clients on the insurance policies that best suit their needs.
Provide policies to new clients and explain benefits/risks of the policy.

Requirements

Possess a genuine willingness to learn,
be intuitive and resourceful and be coachable.
Possess an upbeat, positive and enthusiastic attitude.
Be a great self-starter with a sense of urgency.
Proficiency to multi-task, follow-thru and follow-up.
Good Communication/interpersonal skills.
Confident, self-starter who works well independently.
Must have ability to multi-task.

Must be highly self-motivated.
Professional phone etiquette.
Strong work ethic and leadership skills.
Driven and goal-oriented individual.
Ability to tactfully handle stressful and difficult situations.

Must have a current Personal Lines License or be willing to obtain within 90 days of employment.

Sweet as can be April Butler for Victoria City Council gave us a sweet reminder that today is the last day of early voting and our diet! 😳

Duties and Responsibilities:

Service existing personal lines clients with insurance companies, working with team members and clients to ensure the highest level of customer satisfaction as well as account profitability.
Input policy information for new and existing clients while ensuring the highest level of accuracy and timeliness.
Foster and cultivate relationships with other team members.
Attend and actively participate in meetings as required (staff meetings, sales meetings, etc.); schedule meetings with clients as appropriate.
Actively support and serve as a role model for company mission and core values.
Meet continuing education requirements to maintain all applicable licenses as appropriate
Additional duties as assigned
Qualifications:

2-3 years’ experience as a Customer Service Representative in a multiple carrier insurance environment preferred; a minimum of one year experience in customer service within the insurance industry is required.
Property & Casualty License is required.
Outstanding written and verbal communication, as well as interpersonal skills; must be an effective communicator with the ability to build and maintain relationships while maintaining appropriate levels of confidentiality.
Strong quantitative and analytical capabilities; ability to read, analyze, and interpret complex information and apply to practical situations.
Proven history of personal initiative, efficiency, attention to detail, managing multiple projects simultaneously, and performing quality work within deadlines with or without supervision.
Excellent time management and organizational skills
Job Type: Full-time

Experience:

Insurance: 1 year (Preferred)