CCT

In this new blog, VP of Client Solutions Jake Profitt shares what it actually takes to scale client solutions in a highly operational, high-pressure industry without losing the human side of the work.

From implementation realities to long-term partnership, it’s a look inside the philosophy that continues to shape how CCT supports and impacts the casino gaming industry.

Read the full blog:

https://cct.io/2026/05/27/scaling-client-solutions-is-easy-keeping-them-human-is-the-work/?utm_source=Facebook&utm_medium=Social&utm_campaign=Profitt_clientservices

Excited to share our latest case study with Gila River Resorts & Casinos. 🎰

They brought in Kiosk Intelligence to take the guesswork out of kiosk management and the results speak for themselves. Minimized fill trips. Fewer manual processes. And real-time visibility across every machine on the floor. This is exactly what we built Kiosk Intelligence to do.

Read the full case study at the link below and see what it could look like for your property.

🔗 https://cct.io/kiosk-intelligence-gila/

Excited to share our latest case study with Gila River Resorts & Casinos. 🎰

They brought in Kiosk Intelligence to take the guesswork out of kiosk management and the results speak for themselves. Less downtime. Fewer manual processes. And real-time visibility across every machine on the floor.

This is exactly what we built Kiosk Intelligence to do. Read the full case study at the link below and see what it could look like for your property.

🔗 https://cct.io/kiosk-intelligence-gila/

Connect + Engage 2026 is a wrap. 🎰

Record attendance, casino leaders from coast to coast, and conversations that reminded us why we do what we do. Arizona was a great backdrop for all of it.

A huge thank you to our clients and vendor friends who made the trip out. Seeing so many familiar faces in person means more than we can say, and it's what makes Connect special every year.

We also pulled back the curtain on what's next for Casino Insight, including Insight Analytics, automation, AI, and Kiosk Intelligence. Exciting things ahead.

Thank you for trusting CCT. See you next year!

AI is becoming part of daily casino operations, from forecasting to audit workflows. Before investing, the better question is simple: will it actually work when the stakes are high?

In this latest blog, Chief Technology Officer Chris Autrey shares what casino executives should be asking before AI becomes part of the systems they rely on every day.

Read more: https://cct.io/2026/05/13/what-casino-executives-should-actually-ask-before-buying-ai/?utm_source=Facebook&utm_medium=Social&utm_campaign=Autrey_artificialintelligencecasinos

Kentucky, we've arrived! 🐎

Wanor and Acadia are exploring the Bluegrass State, connecting with potential clients and soaking in everything Kentucky has to offer. Safe to say we're a little smitten.

Excited for what's ahead in this new market. Stay tuned! 👀

Shoutout to Sam Townsend for wrapping up his second and final onsite trip supporting the Live! NRT upgrade, this time at Live! Maryland, following a previous trip to Live! Philadelphia. 🙌

Being part of both locations meant witnessing firsthand the collaboration, problem solving, and hard work that went into making these upgrades a success. It's not always easy work, but it's exactly the kind of dedication that makes a difference for our clients.

Pictured are members of the CasinoSoft and NRT teams who were onsite throughout the project. Long days, great memories, and a lot to be proud of.

Grateful for teams like this. Proud of the work. On to the next one. 💪

It’s officially Connect 2026 week at the beautiful Gila River Resorts & Casinos!

We’re excited to see you at check-in tomorrow and then at the attendee-favorite Connect Bar. Bring your questions to receive live answers, walkthroughs, and fab CCT swag from our experts.

Megan Coger has joined CCT as Vice President of People & Organization.


Her work focuses on a challenge many companies underestimate: how to scale without losing clarity.


In complex, regulated environments, strong professionals don’t leave because the work is hard. They leave when expectations are unclear, roles are undefined, or systems create friction.


Her perspective is straightforward:


→ Define ownership clearly
→ Build systems that protect focus
→ Reinforce trust through consistent communication


Read more: https://cct.io/2026/04/22/the-house-behind-the-house/?utm_source=Facebook&utm_medium=Social&utm_campaign=MCoger_NewHire