SONO

I don’t care how awesome your hospice is, how great your nurses are, or how well polished your business process is. You will eventually serve a patient who is impossible to please. Whether it’s the patient’s son, husband, granddaughter, or the patient themselves, you will have an upset patient on your hands. It’s simply a matter of time.

How to Handle Patient Complaints — SONO Here’s the deal. You serve literally hundreds of patients every single day, and for some, it’s thousands. And we all know the turnover that comes with working in the hospice industry - meaning, you aren’t serving the same 120 patients year after year. Nope, you get a new crop every 2 months.

Many hospices do not realize that most of the major DME management companies and vendors collect your data and purposely do not share it with you. While they share an attractive PDF document monthly which doubles as your invoice and specifies nonformulary usage, the details of the formulary utilization are hidden from you.

It’s My Data, Why Can’t I Get It? — SONO Many hospices do not realize that most of the major DME management companies and vendors collect your data and purposely do not share it with you.

3 Easy Ways to Be More Creative

What does it mean to be creative? Is there really a way for me to be more creative in my work, my social life, my finances and my relationships? The answer is simple; “Yes, there is a way for you to be more creative in everything you do.” Consider these three easy steps:

3 Easy Ways to Be More Creative — SONO What does it mean to be creative?  Is there really a way for me to be more creative in my work, my social life, my finances and my relationships?  The answer is simple; “Yes, there is a way for you to be more creative in everything you do.”  Consider these three easy steps

The final rule is out, and changes are coming. I can imagine this is no surprise to hospice executives as this is all stuff you’ve seen before. Either way, we wanted to give you a quick heads up as to what’s changing and how it will impact your hospice.

Hospice Reimbursement Rate Changes Coming in October 2020 — SONO This means, you can (probably) expect a 2.57% decrease to your total reimbursement starting in October of 2020. 

Are Hospice Trade Shows Worth It?

It's a question we've all asked ourselves when booking those flights and hotels. This month, one of our regular contributors, Jordan Evans, tackled this question and his opinion might surprise you.

Are Hospice Trade Shows Worth It? — SONO If you’re reading this article, chances are you’ve been to a hospice trade show. I mean, they are a no-brainer, right? Trade shows have been around for a long time and there is no doubt that when they first emerged, they were consistently providing value to both the attendee and the vendors invo...

Curious about Medical Ma*****na?

Here are 16 questions and answers with one of the most forward-thinking Medical Ma*****na practitioners in the United States - Dr. David Sine.

Medical Ma*****na in Hospice and Palliative Care — SONO First, the majority of people, especially the people that I see when I do a consult, think that medical ma*****na involves smoking. And honestly I think this is a good representation of the public impression as a whole. And if they don’t think it’s smoking, they picture having to eat edibles lik...

Being a Hospice Executive is Hard.

Here are 6 ways to make it a little bit easier.

6 Life Hacks for Hospice Executives 6 Life Hacks for Hospice Executives Uncle Ben said it best when he told Peter, “With great power, comes great responsibility.” Being the one in charge has it pros and cons. When things are going well, everyone praises your name and loves you for everything you do. But when things are going bad, ...

What is the Hardest Thing About Being a Hospice Executive?

We asked.

You answered.

And if you missed it, we still want to hear from you!

Comment on this post with what YOU think is the hardest thing about being a hospice executive and we'll add it to our article!

Thank you for making our world a better place, you beautiful hospice executives you!

The Hardest Thing About Being a Hospice Executive What is the hardest thing about being a hospice executive? We asked, you answered. This article is meant to be a living breathing document. If you’re a hospice executive and you’re reading this and feel inspired to contribute, email us at [email protected] and let us know what you think is the harde...

SONO interviewed one of the leading practitioners of medical ma*****na in the hospice and palliative care space.

You'll be shocked by some of the answers we received.

Medical Ma*****na in Hospice and Palliative Care First, the majority of people, especially the people that I see when I do a consult, think that medical ma*****na involves smoking. And honestly I think this is a good representation of the public impression as a whole. And if they don’t think it’s smoking, they picture having to eat edibles lik...

Are you prepared?

Emergency Preparedness (EP) is no longer recommended, it's required. Check out our interview with Natalie McNeal of WellStar Health Systems to learn about her EP recommendations.

Advice on Emergency Preparedness From an Industry Expert This month I had the absolute pleasure of sitting down and speaking with Natalie McNeal, Executive Director at WellStar Community Hospice, part of WellStar Health System. Natalie was so much fun to speak with. Below is our conversation and the topics include: