BroadPath

We’re happy to announce that Sagility has acquired BroadPath Healthcare Solutions, a US focused healthcare services company!

This strategic move expands our market presence with more than 30 new clients added to our portfolio and further strengthens our position among the top 10 largest health plans in the US.

Welcome, BroadPath team! Together, we’re shaping the future of healthcare operations.

Learn More: https://bit.ly/Sagility-acquires-BroadPath

We’re excited to share that BroadPath Healthcare Solutions is now part of Sagility, a leading tech-enabled healthcare operations solutions and services company.

This brings new opportunities for our clients who’ll be able to leverage Sagility’s advanced technology, automation, and analytics capabilities. We will continue to deliver exceptional services for our healthcare clients. Our leaders and teams will continue to work closely with our clients.

We’re thrilled for what the future holds and look forward to embarking on this journey with Sagility!

Learn More: https://broad-path.com/blog/sagility-acquires-broadpath-healthcare-solutions

The current shortage of home care workers is colliding with growing demand as many aging Americans are choosing to live out their lives at home. However, innovative ideas about connecting home care to healthcare are reducing caregiver turnover, improving worker and client satisfaction, and preventing costly health events. Learn more about this possible crisis averted.

Overlooked No Longer: Why It’s Important to Give Home Care Workers a Seat at the Healthcare Table - BroadPath The demand for more home care workers is on a direct collision course with United States population demographics. The country is aging rapidly: By 2040, the number of Americans over 65 will nearly double, according to the Urban Institute, and the number of adults 85 and older will nearly quadruple.....

Managing a profitable MA plan depends on a mindset of boosting retention at the first point contact, when a customer's initial impressions can make or break long-term loyalty. Here are five fundamental ground rules for instilling trust and confidence while getting to know your customer's changing needs.

5 Ground Rules for Turning Enrollment into Retention - BroadPath For most Americans turning 65, choosing a Medicare plan marks the beginning of a high-stakes learning curve for both enrollees and payers. When beneficiaries or people aging into the program don’t know how their plans work, they can end up paying more than necessary for healthcare or miss out on b...

Did you know? Only 12% of Americans have health literacy skills sufficient to read, understand, and act on health information. This is alarming considering that people with limited health literacy may have difficulty interpreting basic health information, such as medication dosing and hospital discharge instructions.

Learn how healthcare-related organizations are stepping up to solve this problem, and how time-tested, low-cost interventions can help.

A New Era for Health Literacy? - BroadPath Meet Susan. Susan is a 66-year-old woman who lives alone. She is referred to a clinic following a 2-week stay in the hospital. When asked by clinic staff why she was admitted, Susan says, “I had a bad cold.” Her hospital records, however, show an admission for pneumonia complicated by congestive...

The phenomenon known as “productivity paranoia” is eroding workplace trust as employers are increasingly concerned about employee productivity, and employees are pushing for more flexibility. Find out how return-to-office mandates are amplifying this tension and what leaders can do to resolve it.

“Productivity Paranoia” and What It Means for Remote Work - BroadPath Remote work seems here to stay, and controversy along with it. Disney, Google, Amazon, Starbucks, and Tesla are among the high-profile companies calling workers back to the office for at least a few days a week, sometimes provoking strong opposition. Amazon workers, for example, staged a walkout to....

Is hybrid work the new normal or a work in progress? As the workforce adapts to new norms, learn how successful organizations can leverage strategies for cultivating a productive and inclusive hybrid workplace.

Is Hybrid Work the New Normal or a Work in Progress? - BroadPath It’s been four years since the pandemic upended our assumptions about how work should be done. In 2021, the Great Resignation brought us record-breaking quits and record-breaking new job openings. Then, 2022 ushered in the Remote-Work Wars, when leaders who’d viewed working from home as a tempor...

Medicare Advantage plans are the fastest-growing segment of the health insurance market, but customers are more open to switching in the current crowded market as their needs change. The resulting "churn” often comes at a cost to overall member health.

Find out how plans can improve retention rates through the combined power of predictive analytics and high-touch human interaction.

Improving Medicare Advantage Retention: One Member at a Time - BroadPath With first-wave baby boomers now in their 70s and roughly 10,000 Americans turning 65 each day, Medicare Advantage plans are the fastest-growing segment of the health insurance market. In 2023, 30.8 million people are enrolled in a Medicare Advantage plan, accounting for just over half, or 51%, of t...

Human Touch vs. AI in Call Centers - Can AI tools enhance customer service while maintaining the essence of human interaction? Learn more about the dilemma between tech efficiency and the need for genuine interactions in the evolving call center landscape.

Generative AI: Friend or Foe in the Call Center? In this increasingly digital world, sometimes the only thing that will satisfy our customer service needs and make us feel we’ve been understood is live interaction with a fellow human being. Yet many companies remain challenged by staffing shortages as today’s expectations of operational effici...

The future of work is still up for debate. As the return-to-office push continues, employees defend the benefits of working from home. Find out why remote-first work, when done effectively, is the most sustainable choice for both employees and companies.

Is It Time to Double Down on Remote Work? The future of work is still up for debate. As the return-to-office push continues, employees defend the benefits of working from home. Find out why remote-first work, when done effectively, is the most sustainable choice for both workers and companies.

Loneliness has become an urgent public health challenge according to U.S. Surgeon General Dr. Vivek Murthy. In his recently released advisory, strategies for increasing and strengthening social connection in the workplace are among many achievable solutions.

Surgeon General’s Workplace Strategies for Restoring Social Connection—Lessons from Our Remote Workforce Innovation Laboratory Loneliness has become an urgent public health challenge according to U.S. Surgeon General Dr. Vivek Murthy. In his recently released advisory, strategies for increasing and strengthening social connection in the workplace are among many actionable solutions.

High rates of health worker burnout due to administrative burdens and significant increases in the volume of requests are driving changes in the reformation of the prior authorization process.

Efforts to Reform Prior Authorization Gaining Traction - BroadPath The practice known as prior authorization has become the poster child for good intentions gone awry in healthcare. Conceived to prevent unnecessary or low-value medical services by requiring an insurer’s approval prior to ordering certain procedures, tests, or treatments, the process has come unde...