SeqGen

Getting an EVO_EVO_013_230 Te-Motion error on your Tecan?

If the error keeps returning during initialization, aspiration, dispensing, or tip pickup, it may be more than a temporary software issue. This blog explains the symptoms, likely cause, and why a channel assembly replacement may be needed.

Read it here 👉 https://na2.hubs.ly/H05mQ6J0

Is your SCIEX Triple Quad 6500+ stuck in pump down or failing to reach “Ready”?

Vacuum pressure problems can lead to flashing vacuum lights, high pressure readings, unstable performance, and lost sensitivity. This blog covers common causes and practical checks your team can use to troubleshoot the issue quickly.

Read it here: https://na2.hubs.ly/H05lnJ-0

As we wrap up 2025, we want to thank our amazing community of scientists and lab professionals for your trust and partnership — it’s been a great year because of you! 🙌

Our office will be closed on:
🗓️ Wednesday, December 31, 2025
🗓️ Thursday, January 1, 2026

We’ll be back and ready to assist you with regular operations on Friday, January 2, 2026.

Wishing you a happy, healthy, and successful New Year!

For full details, visit: https://seqgen.com/new-year-holiday-2025-2026-office-closed/

As the holiday season approaches, we wish you a very merry Christmas and a joyful time with family and friends.

To allow our team time to celebrate the holiday, our office will be closed on:
👉 Wednesday, December 24, 2025
👉 Thursday, December 25, 2025

We will resume regular operations on Friday, December 26, 2025, and look forward to supporting you then.

For full details on our Christmas holiday hours, visit our website:
👉 https://seqgen.com/about-us/news-events/christmas-holiday-2025-office-closed/

Wishing you a warm and relaxing Christmas! 🎁

As the holiday season approaches, we at SeqGen want to take a moment to express our gratitude to everyone who makes our work possible—our clients, partners, and lab professionals across the research community.

Our office will be closed on November 27–28 so our team can celebrate the holiday with family and friends. We’ll resume regular operations on December 1.

Thanksgiving is a perfect time to pause, reflect, and appreciate the collaborations and connections that drive meaningful work every day. From all of us at SeqGen, thank you for your continued support. We hope your holiday is filled with joy, warmth, and a well-deserved rest.

More details here: https://seqgen.com/about-us/news-events/thanksgiving-holiday-office-closed/

That's a wrap on an inspiring week in Palm Beach! The entire SeqGen team wants to send a huge thank you to everyone who made ISHI 36 a success.

We loved every minute spent connecting with forensic scientists, academic and industry partners. A special shoutout to everyone who spun the prize wheel—it was so fun seeing so many people participate!

The conversations at Booth #506 were truly motivating, reinforcing our commitment to keeping your DNA analysis instruments running efficiently.

Missed us at the show? No problem! We're ready to continue the discussion. Visit our website or reach out to explore how SeqGen can support your lab's instrument service and maintenance needs 👉 https://seqgen.com/

Until next time, keep up the essential work!

What an energizing week connecting with the best in forensic science! Before the show wraps up in Palm Beach, we want to give a huge shoutout to everyone who stopped by Booth #506 to chat wit us!

We also loved catching up with our partners across the floor, including the fantastic teams at Sorenson Forensics and University of New Haven!

If you're still on the floor, swing by Booth #506 NOW for your final opportunity to meet our team, discuss your instrument needs, and enter to win prizes valued up to $500!

We’re live at ISHI 36 in Palm Beach, FL! 🌴

Our team is excited to connect with leaders and innovators in forensic science this week. Stop by Booth #506 to chat about how we help labs keep their instruments running smoothly and efficiently.

🎯 Don’t miss our booth game! Everyone who participates has a chance to win prizes valued at up to $500.

We look forward to meeting you, learning about your lab needs, and sharing our exclusive instrument sale offers.

Seeing the dreaded EVO_EVO_013_004 error on your Tecan Freedom EVO?

This Z-axis collision error stops your run cold. Our detailed troubleshooting guide provides the key steps to diagnose and resolve the issue fast—whether it's a genuine collision or a frustrating false alarm in the software.

👉 Read the full guide here: blog.seqgen.com/fix-evo-evo-013-004-on-tecan-evo-real-or-false-collision

We’re excited to share something new with you — SeqMo Rewards is here!

Our brand-new loyalty program is designed to give back to dedicated customers like you. With every qualifying transaction, you’ll automatically earn SeqMoCash — no sign-ups, no extra steps. Just real savings on future services and purchases!

It’s our way of saying thank you for trusting us with your critical lab instruments, day in and day out.

💡 Ready to start earning? You already are.

👉 Learn more and explore SeqMo Rewards today: seqgen.com/seqmo-rewards/