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ICYMI: Social Security's online portal is now available 24/7, making it easier than ever to handle your business online. With a personal my Social Security account, you can view your benefits and access documents at any time. This upgrade is only one of our many ongoing efforts to improve customer service and accessibility. Commissioner Frank Bisignano shared that these changes are helping transform SSA into a “model of excellence,” with advancements also seen in phone service efficiency and field office wait times.

Read more:

🚨NEW: Social Security is meeting the needs of more customers at greater speed as the agency undergoes a strategic transformation to better serve the American public.

✅ Handling more calls with less wait time
✅ Quicker field office visits
✅ 24/7 access to benefits online

More: https://www.ssa.gov/news/press/releases/2025/ #2025-07-23

SSA Commissioner Bisignano joined Maria Bartiromo this morning to talk about the significant improvements made to customer service over the past three months.

“We’ve taken wait times from the last administration on the phones, which averaged 30 minutes, to last week 5 minutes.”

Social Security is introducing an optional enhanced Security Authentication PIN (SAP) feature for online accountholders, beginning in August 2025. Find out more on our blog: < https://ow.ly/ak7j50WyMWi>.

With a personal mySSA account, you can now securely access and manage your Social Security benefits online at any time.

Sign up for a mySSA account today: www.ssa.gov/myaccount

MUST READ: Commissioner Bisignano's letter to Sen Elizabeth Warren regarding the customer service improvements happening at SSA.

"Across all of our service indicators, the evidence is clear: better management is improving the customer experience on the phones, in the field offices, and online."

https://www.foxbusiness.com/politics/social-security-chief-fires-back-warren-over-agency-mismanagement-claims-performance-data

READ THE FULL LETTER:https://www.ssa.gov/agency/commissioner/assets/materials/coss-letter-to-senator-warren.pdf

‼️NEW: Social Security deploys new technology to better serve you!

Employees now have the tools to assist every caller to SSA, no matter where they are located.

Learn more at our blog: https://blog.ssa.gov/social-security-deploys-new-technology-to-better-serve-you/.

The Social Security Act was signed by Franklin D. Roosevelt on August 14, 1935. Taxes were collected for the first time in January 1937 and the first one-time, lump-sum payments were made that same month. Regular ongoing monthly benefits started in January 1940.

Need a Social Security form? They're all free! Check out what's available: https://ow.ly/BqVa50W7Jv3

Did you know a free and secure my Social Security account provides personalized tools for everyone, whether you receive benefits or not? Our my Social Security playlist explains all you need to know: https://ow.ly/tmQO50W7JQF

We celebrated Social Security's 90th birthday last month, and the customer service improvements we're making will keep SSA going for the NEXT 90 years!