CoSolutions is a highly respected, fast-growing technical services firm providing high quality techn
We're looking for a Project Manager to join our team! Remote position.
Apply at cosolutions.com/careers
We're looking for a candidate with a Customer Service background and active secret clearance to join our team in Millington, TN!
Take charge of your future. Do not let anymore time pass! Join our growing team!!
Check out all of our open positions this winter!
THIS POSITION REQUIRES AN ACTIVE SECRET CLEARANCE
CoSolutions, Inc. is actively hiring Customer Service Representatives in Millington, TN.
Candidates will provide Tier 1 support for Sailors, Recruits, Navy Families, Reservists, Retirees, Veterans, and the general public. The Contact Center serves as the one-stop shop for entry into Manpower, Personnel, Training, and Education (MPT&E)’s complex environment for personnel services worldwide. The Contact Centers addresses issues, and answers questions while providing self-help access in a user-friendly environment. This effort is designed to enhance the Service Member experience by leveraging people, processes, and technology in a knowledge-rich environment to maximize available information through multiple contact channels while minimizing the volume of phone calls requiring agent-directed support.
CSR is a pivotal role within the Contact Center who receives, investigates and resolves customer inquiries originating from phone, e-fax, email, chat, and other communications channels
CSR responds to customers using the customer’s preferred method of communication and does so in a courteous and timely manner
The efficient utilization of various software applications is an essential part of this role, including internal and external websites, telephone systems, CRM applications, and other resources
Ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to address customer requests
CSR enters applicable supporting information into systems and web forms on an application via computer
Proficient in both oral and written communication to communicate effectively with others and explain complex actions taken regarding customers’ service requests
All transactions must be conducted accurately, courteously, and in a timely manner
EXPERIENCE & EDUCATION
Four (4) years of experience, OR
Three (3) years with associates degree, OR
Two (2) years with bachelor’s degree
Experience in customer service and responding to requests for information
Contact center experience preferred
CLEARANCE: DoD Secret (Interim or higher)
EDUCATION: High School Diploma (minimum) or Associates degree (preferred)
Ability to sit for extended periods of time
Ability to stand for extended periods of time
Ability to walk to various locations as needed
Ability to bend and navigate to perform assigned duties
Ability to lift light to moderate equipment as needed for job
Click here to claim your Sponsored Listing.
Contact the business
|Monday||8am - 5pm|
|Tuesday||8am - 5pm|
|Wednesday||8am - 5pm|
|Thursday||8am - 5pm|
|Friday||8am - 5pm|
6 Pidgeon Hill Drive, Ste 305 Sterling
iQuasar Cyber Inc, is a US based organization that provides advisory, consulting, and managed servic
We provide HIPAA Compliant cloud servers for chiropractors.
1334 Sherpard Drive Unit-C
We are your first step toward a career in information technology. Immersive training for IT beginner
6 Pidgeon Hill Drive, Suite 114
CyberSolve is a dedicated Identity & Access Management (IAM) and Cybersecurity services firm.
We are a technology company that provides innovative workforce management solutions. We help busines
22469 Ladbrook Drive
100 Executive Drive Unit#D
ICT Corp is a strategic and credible leader in custom software development, digital business consult
22866 Shaw Road
ASSYST is a global CMMI Level 3 information technology solutions provider with a track record of su
22570 Markey Court Suite 200
Technology Empowered Transformation!
NNRESGI -LEARN TO LEAD
Cyber pe*******on detection and response. Cloud implementations that include your side of the share